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Tanya Bittenmaster
2017-09-07 12:13:23 -04:00
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windows/threat-protection/windows-defender-atp/troubleshoot-onboarding-error-messages-windows-defender-advanced-threat-protection.md
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@ -38,7 +38,7 @@ Potential reasons:
- Windows E5 and Office E5 license are not the same thing. Make sure you are capturing the correct information.
- The license was purchased but not provisioned to this Microsoft Azure Active Directory (AAD) instance.
- It could be a license provisioning issue.
- It could be you inadvertantly provisioned the license to a different Microsoft AAD than the one used for authentication into the service.
- It could be you inadvertently provisioned the license to a different Microsoft AAD than the one used for authentication into the service.
For both cases you should contact Microsoft support.
@ -49,7 +49,7 @@ For both cases you should contact Microsoft support.
## Your subscription has expired
If while accessing the Windows Defender ATP portal you get a **Your subscription has expired** message, your online service subscription has expired. Windows Defender ATP subscription, like any other online service subscription, has an expiration date. You can choose to renew or extend the license at any point in time. However, should you decide to not renew the license, when accessing the portal after the expiration date a <EFBFBD>Your subscription has expired<EFBFBD> message will be presented with an option to download the endpoint offboarding package.
If while accessing the Windows Defender ATP portal you get a **Your subscription has expired** message, your online service subscription has expired. Windows Defender ATP subscription, like any other online service subscription, has an expiration date. You can choose to renew or extend the license at any point in time. However, should you decide to not renew the license, when accessing the portal after the expiration date a **Your subscription has expired** message will be presented with an option to download the endpoint offboarding package.
> [!NOTE]
> For security reasons, the package used to offboard endpoints will expire 30 days after the date it was downloaded. Expired offboarding packages sent to an endpoint will be rejected. When downloading an offboarding package you will be notified of the packages expiry date and it will also be included in the package name.