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Acrolinx fixes
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ShannonLeavitt
@ -19,7 +19,7 @@ Start failures can be organized into these categories:
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- **Deployment/Install issues** - Easiest to identify but difficult to recover. This failure is consistent and usually permanent. Reset, restore from backup, or rollback to recover.
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- **Performance issues** - More common with older hardware, low-powered machines. Symptoms include: High CPU utilization, disk contention, memory resources. This makes Start very slow to respond. Behavior is intermittent depending on available resources.
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- **Crashes** - Also easy to identify. Crashes in Shell Experience Host or related can be found in System or Application event logs. This can be a code defect or related to missing or altered permissions to files or registry keys by a program or incorrect security tightening configurations. Determining permissions issues can be time consuming but a [SysInternals tool called Procmon](https://docs.microsoft.com/sysinternals/downloads/procmon) will show **Access Denied**. The other option is to get a dump of the process when it crashes and depending on comfort level, review the dump in the debugger, or have support review the data.
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- **Hangs** in Shell Experience host or related. These are the hardest issues to identify as there are few events logged, but behavior is typically intermittent or recovers with a reboot. If a background application or service hangs, Start will not have resources to respond in time. Clean boot may help identify if the issue is related to additional software. Procmon is also useful in this scenario.
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- **Hangs** - in Shell Experience host or related. These are the hardest issues to identify as there are few events logged, but behavior is typically intermittent or recovers with a reboot. If a background application or service hangs, Start will not have resources to respond in time. Clean boot may help identify if the issue is related to additional software. Procmon is also useful in this scenario.
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- **Other issues** - Customization, domain policies, deployment issues.
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## Basic troubleshooting
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@ -46,7 +46,7 @@ When troubleshooting basic Start issues (and for the most part, all other Window
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Failure messages will appear if they aren't installed
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- If Start is not installed, then the fastest resolution is to revert to a known good configuration. This can be rolling back the update, resetting the PC to defaults (where there is a choice to save to delete user data), or restoring from backup. There is no supported method to install Start Appx files. The results are often problematic and unreliable.
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- If Start is not installed, then the fastest resolution is to revert to a known good configuration. This can be rolling back the update, resetting the PC to defaults (where there is a choice to save to delete user data), or restoring from backup. No method is supported to install Start Appx files. The results are often problematic and unreliable.
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### Check if Start is running
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@ -209,11 +209,11 @@ Events for both PDC and Background Tasks Infrastructure Service will be recorded
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XML files can and should be tested locally on a Hyper-V or other virtual machine before deployment or application by Group Policy
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### Symptom: Start menu no longer works after a PC is refreshed using F12 during start up
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### Symptom: Start menu no longer works after a PC is refreshed using F12 during startup
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**Description**: If a user is having problems with a PC, is can be refreshed, reset, or restored. Refreshing the PC is a beneficial option because it maintains personal files and settings. When users have trouble starting the PC, "Change PC settings" in Settings is not accessible. So, to access the System Refresh, users may use the F12 key at start up. Refreshing the PC finishes, but Start Menu is not accessible.
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**Description**: If a user is having problems with a PC, it can be refreshed, reset, or restored. Refreshing the PC is a beneficial option because it maintains personal files and settings. When users have trouble starting the PC, "Change PC settings" in Settings is not accessible. So, to access the System Refresh, users may use the F12 key at startup. Refreshing the PC finishes, but Start Menu is not accessible.
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**Cause**: This is a known issue and has been resolved in a cumulative update released August 30th 2018.
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**Cause**: This issue is known and was resolved in a cumulative update released August 30, 2018.
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**Resolution**: Install corrective updates; a fix is included in the [September 11, 2018-KB4457142 release](https://support.microsoft.com/help/4457142).
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@ -233,7 +233,7 @@ Specifically, behaviors include
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- Applications (apps or icons) pinned to the start menu are missing.
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- Entire tile window disappears.
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- The start button fails to respond.
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- If a new roaming user is created, the first logon appears normal, but on subsequent logons, tiles are missing.
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- If a new roaming user is created, the first sign-in appears normal, but on subsequent sign-ins, tiles are missing.
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@ -262,12 +262,12 @@ After the upgrade the user pinned tiles are missing:
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Additionally, users may see blank tiles if logon was attempted without network connectivity.
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Additionally, users may see blank tiles if sign-in was attempted without network connectivity.
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**Resolution**: This is fixed in [October 2017 update](https://support.microsoft.com/en-us/help/4041676).
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**Resolution**: This issue was fixed in the [October 2017 update](https://support.microsoft.com/en-us/help/4041676).
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### Symptom: Tiles are missing after upgrade from Windows 10, version 1607 to version 1709 for users with Roaming User Profiles (RUP) enabled and managed Start Menu layout with partial lockdown
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@ -279,13 +279,13 @@ Additionally, users may see blank tiles if logon was attempted without network c
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### Symptom: Start Menu issues with Tile Data Layer corruption
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**Cause**: Windows 10, version 1507 through the release of version 1607 uses a database for the Tile image information. This is called the Tile Data Layer database (The feature was deprecated in [Windows 10 1703](https://support.microsoft.com/help/4014193/features-that-are-removed-or-deprecated-in-windows-10-creators-update)).
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**Cause**: Windows 10, version 1507 through the release of version 1607 uses a database for the Tile image information. This is called the Tile Data Layer database. (The feature was deprecated in [Windows 10 1703](https://support.microsoft.com/help/4014193/features-that-are-removed-or-deprecated-in-windows-10-creators-update).)
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**Resolution** There are steps you can take to fix the icons, first is to confirm that is the issue that needs to be addressed.
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1. The App or Apps work fine when you click on the tiles.
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1. The App or Apps work fine when you select the tiles.
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2. The tiles are blank, have a generic placeholder icon, have the wrong or strange title information.
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3. The app is missing, but listed as installed via Powershell and works if you launch via URI.
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3. The app is missing, but listed as installed via PowerShell and works if you launch via URI.
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- Example: `windows-feedback://`
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4. In some cases, Start can be blank, and Action Center and Cortana do not launch.
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@ -302,9 +302,9 @@ Although a reboot is not required, it may help clear up any residual issues afte
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### Symptoms: Start Menu and Apps cannot start after upgrade to Windows 10 version 1809 when Symantec Endpoint Protection is installed
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**Description** Start Menu, Search and Apps do not start after you upgrade a Windows 7-based computer that has Symantec Endpoint Protection installed to Windows 10 version 1809.
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**Description**: Start menu, Search, and Apps do not start after you upgrade a computer running Windows 7 that has Symantec Endpoint Protection installed to Windows 10 version 1809.
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**Cause** This occurs because of a failure to load sysfer.dll. During upgrade, the setup process does not set the privilege group "All Application Packages" on sysfer.dll and other Symantec modules.
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**Cause**: This problem occurs because of a failure to load sysfer.dll. During upgrade, the setup process does not set the privilege group "All Application Packages" on sysfer.dll and other Symantec modules.
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**Resolution** This issue was fixed by the Windows Cumulative Update that were released on December 5, 2018—KB4469342 (OS Build 17763.168).
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@ -322,7 +322,7 @@ If you have already encountered this issue, use one of the following two options
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4. Confirm that **All Application Packages** group is missing.
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5. Click **Edit**, and then click **Add** to add the group.
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5. Select **Edit**, and then select **Add** to add the group.
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6. Test Start and other Apps.
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@ -24,7 +24,7 @@ As an administrator of User Experience Virtualization (UE-V), you can restore ap
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## Restore Settings in UE-V when a User Adopts a New Device
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To restore settings when a user adopts a new device, you can put a settings location template in **backup** or **roam (default)** profile using the Set-UevTemplateProfile PowerShell cmdlet. This lets computer settings sync to the new computer, in addition to user settings. Templates assigned to the backup profile are backed up for that device and configured on a per-device basis. To backup settings for a template, use the following cmdlet in Windows PowerShell:
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To restore settings when a user adopts a new device, you can put a settings location template in a **backup** or **roam (default)** profile using the Set-UevTemplateProfile PowerShell cmdlet. This setup lets computer settings sync to the new computer, in addition to user settings. Templates assigned to the backup profile are backed up for that device and configured on a per-device basis. To back up settings for a template, use the following cmdlet in Windows PowerShell:
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```powershell
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Set-UevTemplateProfile -ID <TemplateID> -Profile <backup>
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@ -50,7 +50,7 @@ As part of the Backup/Restore feature, UE-V added **last known good (LKG)** to t
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### How to Backup/Restore Templates with UE-V
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These are the key backup and restore components of UE-V:
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Here are the key backup and restore components of UE-V:
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- Template profiles
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@ -74,7 +74,7 @@ All templates are included in the roaming profile when registered unless otherwi
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Templates can be added to the Backup Profile with PowerShell or WMI using the Set-UevTemplateProfile cmdlet. Templates in the Backup Profile back up these settings to the Settings Storage Location in a special Device name directory. Specified settings are backed up to this location.
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Templates designated BackupOnly include settings specific to that device that should not be synchronized unless explicitly restored. These settings are stored in the same device-specific settings package location on the settings storage location as the Backedup Settings. These templates have a special identifier embedded in the template that specifies they should be part of this profile.
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Templates designated BackupOnly include settings specific to that device that shouldn't be synchronized unless explicitly restored. These settings are stored in the same device-specific settings package location on the settings storage location as the Backedup Settings. These templates have a special identifier embedded in the template that specifies they should be part of this profile.
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**Settings packages location within the Settings Storage Location template**
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@ -90,10 +90,10 @@ Restoring a user’s device restores the currently registered Template’s setti
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- **Automatic restore**
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If the user’s UE-V settings storage path, domain, and Computer name match the current user then all of the settings for that user are synchronized, with only the latest settings applied. If a user logs on to a new device for the first time and these criteria are met, the settings data is applied to that device.
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If the user’s UE-V settings storage path, domain, and Computer name match the current user then all of the settings for that user are synchronized, with only the latest settings applied. If a user signs in to a new device for the first time and these criteria are met, the settings data is applied to that device.
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**Note**
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Accessibility and Windows Desktop settings require the user to re-logon to Windows to be applied.
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Accessibility and Windows Desktop settings require the user to sign in again to Windows to be applied.
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@ -104,7 +104,7 @@ Restoring a user’s device restores the currently registered Template’s setti
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## Restore Application and Windows Settings to Original State
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WMI and Windows PowerShell commands let you restore application and Windows settings to the settings values that were on the computer the first time that the application started after the UE-V service was enabled. This restoring action is performed on a per-application or Windows settings basis. The settings are restored the next time that the application runs, or the settings are restored when the user logs on to the operating system.
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WMI and Windows PowerShell commands let you restore application and Windows settings to the settings values that were on the computer the first time that the application started after the UE-V service was enabled. This restoring action is performed on a per-application or Windows settings basis. The settings are restored the next time that the application runs, or the settings are restored when the user signs in to the operating system.
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**To restore application settings and Windows settings with Windows PowerShell for UE-V**
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@ -37,7 +37,7 @@ Administrators can still define which user-customized application settings can s
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### Upgrading from UE-V 1.0 to the in-box version of UE-V is blocked
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Version 1.0 of UE-V used Offline Files (Client Side Caching) for settings synchronization and pinned the UE-V sync folder to be available when the network was offline, however, this technology was removed in UE-V 2.x. As a result, UE-V 1.0 users are blocked from upgrading to UE-V for Windows 10, version 1607.
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Version 1.0 of UE-V used Offline Files (Client-Side Caching) for settings synchronization and pinned the UE-V sync folder to be available when the network was offline, however, this technology was removed in UE-V 2.x. As a result, UE-V 1.0 users are blocked from upgrading to UE-V for Windows 10, version 1607.
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WORKAROUND: Remove the UE-V 1.0 sync folder from the Offline Files configuration and then upgrade to the in-box version of UE-V for Windows, version 1607 release.
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@ -55,13 +55,13 @@ WORKAROUND: To resolve this problem, run the application by selecting one of the
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### Unpredictable results when both Office 2010 and Office 2013 are installed on the same device
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When a user has both Office 2010 and Office 2013 installed, any common settings between the two versions of Office are roamed by UE-V. This could cause the Office 2010 package size to be quite large or result in unpredictable conflicts with 2013, particularly if Office 365 is used.
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When a user has both Office 2010 and Office 2013 installed, any common settings between the two versions of Office are roamed by UE-V. This could cause the Office 2010 package size to be large or result in unpredictable conflicts with 2013, particularly if Office 365 is used.
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WORKAROUND: Install only one version of Office or limit which settings are synchronized by UE-V.
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### Uninstall and re-install of Windows 8 applications reverts settings to initial state
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### Uninstallation and reinstallation of Windows 8 applications reverts settings to initial state
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While using UE-V settings synchronization for a Windows 8 application, if the user uninstalls the application and then reinstalls the application, the application’s settings revert to their default values. This happens because the uninstall removes the local (cached) copy of the application’s settings but does not remove the local UE-V settings package. When the application is reinstalled and launched, UE-V gather the application settings that were reset to the application defaults and then uploads the default settings to the central storage location. Other computers running the application then download the default settings. This behavior is identical to the behavior of desktop applications.
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While using UE-V settings synchronization for a Windows 8 application, if the user uninstalls the application and then reinstalls the application, the application’s settings revert to their default values. This result happens because the uninstall removes the local (cached) copy of the application’s settings but does not remove the local UE-V settings package. When the application is reinstalled and launched, UE-V gathers the application settings that were reset to the application defaults and then uploads the default settings to the central storage location. Other computers running the application then download the default settings. This behavior is identical to the behavior of desktop applications.
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WORKAROUND: None.
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@ -85,7 +85,7 @@ WORKAROUND: Use folder redirection or some other technology to ensure that any f
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### Long Settings Storage Paths could cause an error
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Keep settings storage paths as short as possible. Long paths could prevent resolution or synchronization. UE-V uses the Settings storage path as part of the calculated path to store settings. That path is calculated in the following way: settings storage path + “settingspackages” + package dir (template ID) + package name (template ID) + .pkgx. If that calculated path exceeds 260 characters, package storage will fail and generate the following error message in the UE-V operational event log:
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Keep settings storage paths as short as possible. Long paths could prevent resolution or synchronization. UE-V uses the Settings storage path as part of the calculated path to store settings. That path is calculated in the following way: settings storage path + "settingspackages" + package dir (template ID) + package name (template ID) + .pkgx. If that calculated path exceeds 260 characters, package storage will fail and generate the following error message in the UE-V operational event log:
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\[boost::filesystem::copy\_file: The system cannot find the path specified\]
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@ -95,7 +95,7 @@ WORKAROUND: None.
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### Some operating system settings only roam between like operating system versions
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Operating system settings for Narrator and currency characters specific to the locale (i.e. language and regional settings) will only roam across like operating system versions of Windows. For example, currency characters will not roam between Windows 7 and Windows 8.
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Operating system settings for Narrator and currency characters specific to the locale (that is, language and regional settings) will only roam across like operating system versions of Windows. For example, currency characters will not roam between Windows 7 and Windows 8.
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WORKAROUND: None
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@ -45,7 +45,7 @@ Specifies the settings you can configure when joining a device to a domain, incl
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| --- | --- | --- |
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| Account | string | Account to use to join computer to domain |
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| AccountOU | Enter the full path for the organizational unit. For example: OU=testOU,DC=domain,DC=Domain,DC=com. | Name of organizational unit for the computer account |
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| ComputerName | Specify a unique name for the domain-joined computers using %RAND:x%, where x is an integer less than 15 digits long, or using %SERIAL% characters in the name.</br></br>ComputerName is a string with a maximum length of 15 bytes of content:</br></br>- ComputerName can use ASCII characters (1 byte each) and/or multi-byte characters such as Kanji, so long as you do not exceed 15 bytes of content.</br></br>- ComputerName cannot use spaces or any of the following characters: \{ | \} ~ \[ \\ \] ^ ' : ; < = > ? @ ! " \# $ % ` \( \) + / . , \* &, or contain any spaces.</br></br>- ComputerName cannot use some non-standard characters, such as emoji.</br></br>Computer names that cannot be validated through the DnsValidateName function cannot be used, for example, computer names that only contain numbers (0-9). For more information, see the [DnsValidateName function](https://go.microsoft.com/fwlink/?LinkId=257040). | Specifies the name of the Windows device (computer name on PCs) |
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| ComputerName | Specify a unique name for the domain-joined computers using %RAND:x%, where x is an integer that includes fewer than 15 digits, or using %SERIAL% characters in the name.</br></br>ComputerName is a string with a maximum length of 15 bytes of content:</br></br>- ComputerName can use ASCII characters (1 byte each) and/or multi-byte characters such as Kanji, so long as you do not exceed 15 bytes of content.</br></br>- ComputerName cannot use spaces or any of the following characters: \{ | \} ~ \[ \\ \] ^ ' : ; < = > ? @ ! " \# $ % ` \( \) + / . , \* &, or contain any spaces.</br></br>- ComputerName cannot use some non-standard characters, such as emoji.</br></br> Computer names that cannot be validated through the DnsValidateName function cannot be used, for example, computer names that only contain numbers (0-9). For more information, see the [DnsValidateName function](https://go.microsoft.com/fwlink/?LinkId=257040). | Specifies the name of the Windows device (computer name on PCs) |
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| DomainName | string (cannot be empty) | Specify the name of the domain that the device will join |
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| Password | string (cannot be empty) | Corresponds to the password of the user account that's authorized to join the computer account to the domain. |
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@ -56,6 +56,6 @@ Use these settings to add local user accounts to the device.
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| Setting | Value | Description |
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| --- | --- | --- |
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| UserName | string (cannot be empty) | Specify a name for the local user account |
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| HomeDir | string (cannot be ampty) | Specify the path of the home directory for the user |
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| HomeDir | string (cannot be empty) | Specify the path of the home directory for the user |
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| Password | string (cannot be empty) | Specify the password for the user account |
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| UserGroup | string (cannot be empty) | Specify the local user group for the user |
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@ -27,7 +27,7 @@ Use for settings related to Maps.
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## ChinaVariantWin10
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Use **ChinaVariantWin10** to specify that the Windows device is intended to ship in China. When set to **True**, maps approved by the State Bureau of Surveying and Mapping in China are used, which are obtained from a server located in China.
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Use **ChinaVariantWin10** to specify that the Windows device is intended to ship in China. When set to **True**, maps approved by the State Bureau of Surveying and Mapping in China are used. These maps are obtained from a server located in China.
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This customization may result in different maps, servers, or other configuration changes on the device.
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@ -38,7 +38,7 @@ Use to store map data on an SD card.
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Map data is used by the Maps application and the map control for third-party applications. This data can be store on an SD card, which provides the advantage of saving internal memory space for user data and allows the user to download more offline map data. Microsoft recommends enabling the **UseExternalStorage** setting on devices that have less than 8 GB of user storage and an SD card slot.
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You can use **UseExternalStorage** whether or not you include an SD card with preloaded map data on the phone. If set to **True**, the OS only allows the user to download offline maps when an SD card is present. If an SD card is not present, users can still view and cache maps, but they will not be able to download a region of offline maps until an SD card is inserted.
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You can use **UseExternalStorage** whether or not you include an SD card with preloaded map data on the phone. If set to **True**, the OS only allows the user to download offline maps when an SD card is present. If no SD card is present, users can view and cache maps, but they can't download a region of offline maps until an SD card is inserted.
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If set to **False**, map data will always be stored on the internal data partition of the device.
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@ -47,4 +47,4 @@ If set to **False**, map data will always be stored on the internal data partiti
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## UseSmallerCache
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Do not use.
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Don't use this setting.
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@ -27,20 +27,20 @@ Use to configure settings to personalize a PC.
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## DeployDesktopImage
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Deploy a jpg, jpeg or png image to the device to be used as desktop image. If you have a local file and want to embed it into the package being deployed, you configure this setting and [DesktopImageUrl](#desktopimageurl).
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Deploy a .jpg, .jpeg, or .png image to the device to be used as a desktop image. If you have a local file and want to embed it into the package being deployed, you configure this setting and [DesktopImageUrl](#desktopimageurl).
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When using **DeployDesktopImage** and [DeployLockScreenImageFile](#deploylockscreenimage, the file names need to be different.
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## DeployLockScreenImage
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Deploy a jpg, jpeg or png image to the device to be used as lock screen image. If you have a local file and want to embed it into the package being deployed, you configure this setting and [LockScreenImageUrl](#lockscreenimageurl).
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Deploy a .jpg, .jpeg, or .png image to the device to be used as lock screen image. If you have a local file and want to embed it into the package being deployed, you configure this setting and [LockScreenImageUrl](#lockscreenimageurl).
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When using [DeployDesktopImage](#deploydesktopimage) and **DeployLockScreenImageFile**, the file names need to be different.
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## DesktopImageUrl
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Specify a jpg, jpeg or png image to be used as desktop image. This setting can take a http or https url to a remote image to be downloaded or a file url to a local image. If you have a local file and want to embed it into the package being deployed, you also set [DeployDesktopImage](#deploydesktopimage).
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Specify a .jpg, .jpeg, or .png image to be used as desktop image. This setting can take an HTTP or HTTPS URL to a remote image to be downloaded or a file URL to a local image. If you have a local file and want to embed it into the package being deployed, you also set [DeployDesktopImage](#deploydesktopimage).
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## LockScreenImageUrl
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Specify a jpg, jpeg or png image to be used as Lock Screen Image. This setting can take a http or https Url to a remote image to be downloaded or a file Url to an existing local image. If you have a local file and want to embed it into the package being deployed, you also set [DeployLockScreenImage](#deploylockscreenimage).
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Specify a .jpg, .jpeg, or .png image to be used as Lock Screen Image. This setting can take an HTTP or HTTPS URL to a remote image to be downloaded or a file URL to an existing local image. If you have a local file and want to embed it into the package being deployed, you also set [DeployLockScreenImage](#deploylockscreenimage).
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Reference in New Issue
Block a user