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Merge branch 'master' of https://github.com/MicrosoftDocs/windows-docs-pr into dynamicupdate

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jaimeo
2020-02-10 11:26:09 -08:00
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windows/deployment/update/windows-update-troubleshooting.md
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@ -60,7 +60,7 @@ The Settings UI is talking to the Update Orchestrator service which in turn is t
On computers running [Windows 10 1709 or higher](#BKMK_DCAT) configured to update from Windows Update (usually WUfB scenario) servicing and definition updates are being installed successfully, but feature updates are never offered.
Checking the WindowsUpdate.log reveals the following error:
```
```console
YYYY/MM/DD HH:mm:ss:SSS PID TID Agent * START * Finding updates CallerId = Update;taskhostw Id = 25
YYYY/MM/DD HH:mm:ss:SSS PID TID Agent Online = Yes; Interactive = No; AllowCachedResults = No; Ignore download priority = No
YYYY/MM/DD HH:mm:ss:SSS PID TID Agent ServiceID = {855E8A7C-ECB4-4CA3-B045-1DFA50104289} Third party service
@ -85,7 +85,7 @@ YYYY/MM/DD HH:mm:ss:SSS PID TID Agent * END * Finding updates Caller
```
The 0x80070426 error code translates to:
```
```console
ERROR_SERVICE_NOT_ACTIVE - # The service has not been started.
```
@ -98,7 +98,7 @@ Windows Update uses WinHttp with Partial Range requests (RFC 7233) to download u
To fix this issue, configure a proxy in WinHTTP by using the following netsh command:
```
```console
netsh winhttp set proxy ProxyServerName:PortNumber
```
@ -128,15 +128,15 @@ The most common reasons for this error are described in the following table:
## Issues related to firewall configuration
Error that may be seen in the WU logs:
```
```console
DownloadManager Error 0x800706d9 occurred while downloading update; notifying dependent calls.
```
Or
```
```console
[DownloadManager] BITS job {A4AC06DD-D6E6-4420-8720-7407734FDAF2} hit a transient error, updateId = {D053C08A-6250-4C43-A111-56C5198FE142}.200 <NULL>, error = 0x800706D9
```
Or
```
```console
DownloadManager [0]12F4.1FE8::09/29/2017-13:45:08.530 [agent]DO job {C6E2F6DC-5B78-4608-B6F1-0678C23614BD} hit a transient error, updateId = 5537BD35-BB74-40B2-A8C3-B696D3C97CBA.201 <NULL>, error = 0x80D0000A
```
@ -150,17 +150,17 @@ See [How to configure automatic updates by using Group Policy or registry settin
## Device cannot access update files
Check that your device can access these Windows Update endpoints:
- http://windowsupdate.microsoft.com
- http://*.windowsupdate.microsoft.com
- https://*.windowsupdate.microsoft.com
- http://*.update.microsoft.com
- https://*.update.microsoft.com
- http://*.windowsupdate.com
- http://download.windowsupdate.com
- https://download.microsoft.com
- http://*.download.windowsupdate.com
- http://wustat.windows.com
- http://ntservicepack.microsoft.com
- `http://windowsupdate.microsoft.com`
- `http://*.windowsupdate.microsoft.com`
- `https://*.windowsupdate.microsoft.com`
- `http://*.update.microsoft.com`
- `https://*.update.microsoft.com`
- `http://*.windowsupdate.com`
- `http://download.windowsupdate.com`
- `https://download.microsoft.com`
- `http://*.download.windowsupdate.com`
- `http://wustat.windows.com`
- `http://ntservicepack.microsoft.com`
Whitelist these endpoints for future use.
@ -183,13 +183,13 @@ Check the output for the Name and OffersWindowsUPdates parameters, which you can
## You have a bad setup in the environment
If we look at the GPO being set through registry, the system is configured to use WSUS to download updates:
```
```console
HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU]
"UseWUServer"=dword:00000001 ===================================> it says use WSUS server.
```
From the WU logs:
```
```console
2018-08-06 09:33:31:085 480 1118 Agent ** START ** Agent: Finding updates [CallerId = OperationalInsight Id = 49]
2018-08-06 09:33:31:085 480 1118 Agent *********
2018-08-06 09:33:31:085 480 1118 Agent * Include potentially superseded updates
@ -206,7 +206,7 @@ In the above log snippet, we see that the Criteria = "IsHidden = 0 AND Deploymen
Now if you look at the below logs, the Automatic update runs the scan and finds no update approved for it. So it reports there are 0 updates to install or download. This is due to bad setup or configuration in the environment. The WSUS side should approve the patches for WU so that it fetches the updates and installs it on the specified time according to the policy. Since this scenario doesn't include SCCM, there's no way to install unapproved updates. And that is the problem you are facing. You expect that the scan should be done by the operational insight agent and automatically trigger download and install but that won’t happen here.
```
```console
2018-08-06 10:58:45:992 480 5d8 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates Id = 57]
2018-08-06 10:58:45:992 480 5d8 Agent *********
2018-08-06 10:58:45:992 480 5d8 Agent * Online = Yes; Ignore download priority = No
@ -224,12 +224,12 @@ Users may see that Windows 10 is consuming all the bandwidth in the different of
The following group policies can help mitigate this:
- Blocking access to Windows Update servers: [Policy Turn off access to all Windows Update features](http://gpsearch.azurewebsites.net/#4728) (Set to enabled)
- Driver search: [Policy Specify search order for device driver source locations](http://gpsearch.azurewebsites.net/#183) (Set to "Do not search Windows Update")
- Windows Store automatic update: [Policy Turn off Automatic Download and Install of updates](http://gpsearch.azurewebsites.net/#10876) (Set to enabled)
- Blocking access to Windows Update servers: [Policy Turn off access to all Windows Update features](https://gpsearch.azurewebsites.net/#4728) (Set to enabled)
- Driver search: [Policy Specify search order for device driver source locations](https://gpsearch.azurewebsites.net/#183) (Set to "Do not search Windows Update")
- Windows Store automatic update: [Policy Turn off Automatic Download and Install of updates](https://gpsearch.azurewebsites.net/#10876) (Set to enabled)
Other components that reach out to the internet:
- Windows Spotlight: [Policy Configure Windows spotlight on lock screen](http://gpsearch.azurewebsites.net/#13362) (Set to disabled)
- Consumer experiences: [Policy Turn off Microsoft consumer experiences](http://gpsearch.azurewebsites.net/#13329) (Set to enabled)
- Background traffic from Windows apps: [Policy Let Windows apps run in the background](http://gpsearch.azurewebsites.net/#13571)
- Windows Spotlight: [Policy Configure Windows spotlight on lock screen](https://gpsearch.azurewebsites.net/#13362) (Set to disabled)
- Consumer experiences: [Policy Turn off Microsoft consumer experiences](https://gpsearch.azurewebsites.net/#13329) (Set to enabled)
- Background traffic from Windows apps: [Policy Let Windows apps run in the background](https://gpsearch.azurewebsites.net/#13571)