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@ -74,7 +74,7 @@ The following is a list of functions performed by the Device HealthAttestation C
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<strong>DHA-Enabled MDM (Device HealthAttestation enabled device management solution)</strong>
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<p style="margin-left: 20px">Device HealthAttestation enabled (DHA-Enabled) device management solution is a device management tool that is integrated with the DHA feature.</p>
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<p style="margin-left: 20px">DHA-Enabled device management solutions enable enterprise IT managers to raise the security protection bar for their managed devices based on hardware (TPM) protected data that can be trusted even if a device is compromized by advanced security threats or running a malicious (jailbroken) operating system.</p>
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<p style="margin-left: 20px">DHA-Enabled device management solutions enable enterprise IT managers to raise the security protection bar for their managed devices based on hardware (TPM) protected data that can be trusted even if a device is compromised by advanced security threats or running a malicious (jailbroken) operating system.</p>
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<p style="margin-left: 20px">The following list of operations are performed by DHA-Enabled-MDM:</p>
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<ul>
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<li>Enables the DHA feature on a DHA-Enabled device</li>
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@ -195,10 +195,10 @@ The following diagram shows the Device HealthAttestation configuration service p
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<p style="margin-left: 20px">The following list shows some examples of supported values. For the complete list of status see <a href="#device-healthattestation-csp-status-and-error-codes" data-raw-source="[Device HealthAttestation CSP status and error codes](#device-healthattestation-csp-status-and-error-codes)">Device HealthAttestation CSP status and error codes</a>.</p>
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- 0 - (HEALTHATTESTATION\_CERT\_RETRI_UNINITIALIZED): DHA-CSP is preparing a request to get a new DHA-EncBlob from DHA-Service
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- 1 - (HEALTHATTESTATION\_CERT\_RETRI_REQUESTED): DHA-CSP is waiting for the DHA-Service to respond back, and issue a DHA-EncBlob to the device
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- 0 - (HEALTHATTESTATION\_CERT\_RETRIEVAL_UNINITIALIZED): DHA-CSP is preparing a request to get a new DHA-EncBlob from DHA-Service
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- 1 - (HEALTHATTESTATION\_CERT\_RETRIEVAL_REQUESTED): DHA-CSP is waiting for the DHA-Service to respond back, and issue a DHA-EncBlob to the device
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- 2 - (HEALTHATTESTATION\_CERT\_RETRIEVAL_FAILED): A valid DHA-EncBlob could not be retrieved from the DHA-Service for reasons other than discussed in the DHA error/status codes
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- 3 - (HEALTHATTESTATION\_CERT\_RETRI_COMPLETE): DHA-Data is ready for pick up
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- 3 - (HEALTHATTESTATION\_CERT\_RETRIEVAL_COMPLETE): DHA-Data is ready for pick up
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<a href="" id="forceretrieve"></a>**ForceRetrieve** (Optional)
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<p style="margin-left: 20px">Instructs the client to initiate a new request to DHA-Service, and get a new DHA-EncBlob (a summary of the boot state that is issued by DHA-Service). This option should only be used if the MDM server enforces a certificate freshness policy, which needs to force a device to get a fresh encrypted blob from DHA-Service.</p>
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@ -220,7 +220,7 @@ The following diagram shows the Device HealthAttestation configuration service p
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<a href="" id="correlationid"></a>**CorrelationId** (Required)
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<p style="margin-left: 20px">Identifies a unique device health attestation session. CorrelationId is used to correlate DHA-Service logs with the MDM server events and Client event logs for debug and troubleshooting.</p>
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<p style="margin-left: 20px">Value type is integer, the minimum value is - 2,147,483,648 and the maximun value is 2,147,483,647. The supported operation is Get.</p>
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<p style="margin-left: 20px">Value type is integer, the minimum value is - 2,147,483,648 and the maximum value is 2,147,483,647. The supported operation is Get.</p>
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<a href="" id="hasendpoint"></a>**HASEndpoint** (Optional)
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<p style="margin-left: 20px">Identifies the fully qualified domain name (FQDN) of the DHA-Service that is assigned to perform attestation. If an FQDN is not assigned, DHA-Cloud (Microsoft owned and operated cloud service) will be used as the default attestation service.</p>
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@ -359,8 +359,8 @@ The following example shows a sample call that triggers collection and verificat
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After the client receives the health attestation request, it sends a response. The following list describes the responses, along with a recommended action to take.
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- If the response is HEALTHATTESTATION\_CERT_RETRI_COMPLETE (3) then proceed to the next section.
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- If the response is HEALTHATTESTATION_CERT_RETRI_REQUESTED (1) or HEALTHATTESTATION_CERT_RETRI_UNINITIALIZED (0) wait for an alert, then proceed to the next section.
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- If the response is HEALTHATTESTATION\_CERT_RETRIEVAL_COMPLETE (3) then proceed to the next section.
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- If the response is HEALTHATTESTATION_CERT_RETRIEVAL_REQUESTED (1) or HEALTHATTESTATION_CERT_RETRIEVAL_UNINITIALIZED (0) wait for an alert, then proceed to the next section.
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Here is a sample alert that is issued by DHA_CSP:
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@ -830,7 +830,7 @@ Each of these are described in further detail in the following sections, along w
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<tr>
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<td style="vertical-align:top">3</td>
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<td style="vertical-align:top">HEALTHATTESTATION_CERT_RETRIEVAL_COMPLETE</td>
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<td style="vertical-align:top">This state signifies that the device failed to retrieve DHA-EncBlob from DHA-Server.</td>
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<td style="vertical-align:top">This state signifies that the device has successfully retrieved DHA-EncBlob from the DHA-Server.</td>
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</tr>
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<tr>
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<td style="vertical-align:top">4</td>
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@ -1,7 +1,7 @@
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---
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title: Collect diagnostic data of Microsoft Defender Antivirus
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description: Use a tool to collect data to troubleshoot Microsoft Defender Antivirus
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keywords: troubleshoot, error, fix, update compliance, oms, monitor, report, Microsoft Defender av
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keywords: troubleshoot, error, fix, update compliance, oms, monitor, report, Microsoft Defender av, group policy object, setting, diagnostic data
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search.product: eADQiWindows 10XVcnh
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ms.prod: w10
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ms.mktglfcycl: manage
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@ -25,7 +25,7 @@ manager: dansimp
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- [Microsoft Defender Advanced Threat Protection (Microsoft Defender ATP)](https://go.microsoft.com/fwlink/p/?linkid=2069559)
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This article describes how to collect diagnostic data that can be used by Microsoft support and engineering teams to help troubleshoot issues you may encounter when using the Microsoft Defender AV.
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This article describes how to collect diagnostic data that can be used by Microsoft support and engineering teams to help troubleshoot issues you might encounter when using the Microsoft Defender AV.
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> [!NOTE]
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> As part of the investigation or response process, you can collect an investigation package from a device. Here's how: [Collect investigation package from devices](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-atp/respond-machine-alerts#collect-investigation-package-from-devices).
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@ -54,7 +54,7 @@ On at least two devices that are experiencing the same issue, obtain the .cab di
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4. A .cab file will be generated that contains various diagnostic logs. The location of the file will be specified in the output in the command prompt. By default, the location is `C:\ProgramData\Microsoft\Microsoft Defender\Support\MpSupportFiles.cab`.
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> [!NOTE]
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> To redirect the cab file to a a different path or UNC share, use the following command: `mpcmdrun.exe -GetFiles -SupportLogLocation <path>` <br/>For more information see [Redirect diagnostic data to a UNC share](#redirect-diagnostic-data-to-a-unc-share).
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> To redirect the cab file to a a different path or UNC share, use the following command: `mpcmdrun.exe -GetFiles -SupportLogLocation <path>` <br/>For more information, see [Redirect diagnostic data to a UNC share](#redirect-diagnostic-data-to-a-unc-share).
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5. Copy these .cab files to a location that can be accessed by Microsoft support. An example could be a password-protected OneDrive folder that you can share with us.
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@ -78,7 +78,7 @@ mpcmdrun.exe -GetFiles -SupportLogLocation <path>
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Copies the diagnostic data to the specified path. If the path is not specified, the diagnostic data will be copied to the location specified in the Support Log Location Configuration.
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When the SupportLogLocation parameter is used, a folder structure as below will be created in the destination path:
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When the SupportLogLocation parameter is used, a folder structure like as follows will be created in the destination path:
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```Dos
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<path>\<MMDD>\MpSupport-<hostname>-<HHMM>.cab
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@ -86,13 +86,30 @@ When the SupportLogLocation parameter is used, a folder structure as below will
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| field | Description |
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|:----|:----|
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| path | The path as specified on the commandline or retrieved from configuration
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| MMDD | Month Day when the diagnostic data was collected (eg 0530)
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| hostname | the hostname of the device on which the diagnostic data was collected.
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| HHMM | Hours Minutes when the diagnostic data was collected (eg 1422)
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| path | The path as specified on the command line or retrieved from configuration
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| MMDD | Month and day when the diagnostic data was collected (for example, 0530)
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| hostname | The hostname of the device on which the diagnostic data was collected
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| HHMM | Hours and minutes when the diagnostic data was collected (for example, 1422)
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> [!NOTE]
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> When using a File share please make sure that account used to collect the diagnostic package has write access to the share.
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> When using a file share please make sure that account used to collect the diagnostic package has write access to the share.
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## Specify location where diagnostic data is created
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You can also specify where the diagnostic .cab file will be created using a Group Policy Object (GPO).
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1. Open the Local Group Policy Editor and find the SupportLogLocation GPO at: `HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows Defender\SupportLogLocation`
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1. Select **Define the directory path to copy support log files**.
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3. Inside the policy editor, select **Enabled**.
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4. Specify the directory path where you want to copy the support log files in the **Options** field.
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5. Select **OK** or **Apply**.
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## See also
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