diff --git a/windows/deployment/windows-autopilot/autopilot-faq.md b/windows/deployment/windows-autopilot/autopilot-faq.md index 46286ceb3f..0eefe9fc9f 100644 --- a/windows/deployment/windows-autopilot/autopilot-faq.md +++ b/windows/deployment/windows-autopilot/autopilot-faq.md @@ -69,7 +69,7 @@ A [glossary](#glossary) of abbreviations used in this topic is provided at the e | Question | Answer | | --- | --- | -| How does Autopilot handle motherboard replacement scenarios?” | Motherboard replacement is out for scope for Autopilot. Any device that is repaired or serviced in a way that alters the ability to identify the device for Windows Autopilot must go through the normal OOBE process, and manually select the right settings or apply a custom image - as is the case today.

To reuse the same device for Windows Autopilot after a motherboard replacement, the device would need to be de-registered from Autopilot, the motherboard replaced, a new 4K HH harvested, and then re-registered using the new 4K HH (or device ID).

**Note**: An OEM will not be able to use the OEM Direct API to re-register the device, since the the OEM Direct API only accepts a tuple or PKID. In this case, the OEM would either have to send the new 4K HH info via a CSV file to customer, and let customer reregister the device via MSfB or Intune.| +| How does Autopilot handle motherboard replacement scenarios?” | Motherboard replacement is out for scope for Autopilot. Any device that is repaired or serviced in a way that alters the ability to identify the device for Windows Autopilot must go through the normal OOBE process, and manually select the right settings or apply a custom image - as is the case today.

To reuse the same device for Windows Autopilot after a motherboard replacement, the device would need to be de-registered from Autopilot, the motherboard replaced, a new 4K HH harvested, and then re-registered using the new 4K HH (or device ID).

**Note**: An OEM will not be able to use the OEM Direct API to re-register the device, since the OEM Direct API only accepts a tuple or PKID. In this case, the OEM would either have to send the new 4K HH info via a CSV file to customer, and let customer reregister the device via MSfB or Intune.| ## SMBIOS