From 45f6c86989ab64d10cf89604347ef55b0577269f Mon Sep 17 00:00:00 2001 From: Deland Han Date: Thu, 28 Feb 2019 12:55:55 +0800 Subject: [PATCH] 98653 --- .../start-layout-troubleshoot.md | 27 +++++++++++++++++++ 1 file changed, 27 insertions(+) diff --git a/windows/configuration/start-layout-troubleshoot.md b/windows/configuration/start-layout-troubleshoot.md index 635ee7e17a..cb0103ffff 100644 --- a/windows/configuration/start-layout-troubleshoot.md +++ b/windows/configuration/start-layout-troubleshoot.md @@ -300,6 +300,33 @@ C:\Windows\System32\tdlrecover.exe -reregister -resetlayout -resetcache Although a reboot is not required, it may help clear up any residual issues after the command is run. +### Symptoms: Start Menu and Apps cannot start after upgrade to Windows 10 version 1809 when Symantec Endpoint Protection is installed + +**Description** Start Menu, Search and Apps do not start after you upgrade a Windows 7-based computer that has Symantec Endpoint Protection installed to Windows 10 version 1809. + +**Cause** This occurs because of a failure to load sysfer.dll. During upgrade, the setup process does not set the privilege group "All Application Packages" on sysfer.dll and other Symantec modules. + +**Resolution** This issue was fixed by the Windows Cumulative Update that were released on December 5, 2018—KB4469342 (OS Build 17763.168). + +If you have already encountered this issue, use one of the following two options to fix the issue: + +**Option 1** Remove sysfer.dll from system32 folder and copy it back. Windows will set privilege automatically. + +**Option 2** + +1. Locate the directory C:\Windows\system32. + +2. Right-click on sysfer.dll and choose **Properties**. + +3. Switch to the **Security** tab. + +4. Confirm that **All Application Packages** group is missing. + +5. Click **Edit**, and then click **Add** to add the group. + +6. Test Start and other Apps. + +