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adding Edge and IE content
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Description: Setup problems with Internet Explorer 11
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MS-HAID: 'p\_ie11deploy.setup\_problems\_with\_internet\_explorer\_11'
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MSHAttr: 'PreferredLib:/library'
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title: Setup problems with Internet Explorer 11
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---
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# Setup problems with Internet Explorer 11
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Installing Internet Explorer creates the following log files, which are stored in the Windows installation folder (typically, the C:\\Windows folder):
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- IE11\_main.log
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- IE11\_NR\_Setup.log
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- IE11\_uninst.log
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- cbs\*.log
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- WU\_ IE11\_LangPacks.log
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These log files continuously record the entire process from the moment the IE setup program starts running until the last .cab file is downloaded, including error codes. The possible error codes are:
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<table>
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<colgroup>
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<col width="50%" />
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<col width="50%" />
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</colgroup>
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<thead>
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<tr class="header">
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<th align="left">Error Code</th>
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<th align="left">Description</th>
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</tr>
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</thead>
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<tbody>
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<tr class="odd">
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<td align="left"><p>0</p></td>
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<td align="left"><p>Success</p></td>
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</tr>
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<tr class="even">
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<td align="left"><p>1460</p></td>
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<td align="left"><p>Timeout</p></td>
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</tr>
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<tr class="odd">
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<td align="left"><p>3010</p></td>
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<td align="left"><p>Success, reboot required</p></td>
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</tr>
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<tr class="even">
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<td align="left"><p>40001</p></td>
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<td align="left"><p>USER_ERROR_CANNOT_OPEN_LOG_FILE</p></td>
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</tr>
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<tr class="odd">
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<td align="left"><p>40003</p></td>
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<td align="left"><p>USER_ERROR_CANNOT_INITIALIZE_APPLICATION</p></td>
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</tr>
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<tr class="even">
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<td align="left"><p>40004</p></td>
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<td align="left"><p>USER_ERROR_OLD_OS_VERSION</p></td>
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</tr>
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<tr class="odd">
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<td align="left"><p>40005</p></td>
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<td align="left"><p>USER_ERROR_WRONG_PLATFORM</p></td>
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</tr>
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<tr class="even">
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<td align="left"><p>40006</p></td>
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<td align="left"><p>USER_ERROR_BAD_SPVERSION</p></td>
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</tr>
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<tr class="odd">
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<td align="left"><p>40007</p></td>
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<td align="left"><p>USER_ERROR_MISSING_REQUIRED_PREREQUISITE</p></td>
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</tr>
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<tr class="even">
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<td align="left"><p>40008</p></td>
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<td align="left"><p>USER_ERROR_IE_GREATERVERSION_INSTALLED</p></td>
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</tr>
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<tr class="odd">
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<td align="left"><p>40010</p></td>
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<td align="left"><p>USER_ERROR_BAD_LANGUAGE</p></td>
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</tr>
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<tr class="even">
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<td align="left"><p>40012</p></td>
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<td align="left"><p>USER_ERROR_CRYPTO_VALIDATION_FAILED</p></td>
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</tr>
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<tr class="odd">
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<td align="left"><p>40013</p></td>
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<td align="left"><p>USER_ERROR_ALREADY_INSTALLED</p></td>
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</tr>
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<tr class="even">
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<td align="left"><p>40015</p></td>
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<td align="left"><p>USER_ERROR_WRONG_OS</p></td>
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</tr>
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<tr class="odd">
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<td align="left"><p>40016</p></td>
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<td align="left"><p>USER_ERROR_EXTRACTION_FAILED</p></td>
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</tr>
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<tr class="even">
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<td align="left"><p>40019</p></td>
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<td align="left"><p>USER_ERROR_WINDOWS_PRERELEASE_NOT_SUPPORTED</p></td>
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</tr>
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<tr class="odd">
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<td align="left"><p>40021</p></td>
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<td align="left"><p>USER_ERROR_UNSUPPORTED_VIDEO_HARDWARE</p></td>
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</tr>
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<tr class="even">
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<td align="left"><p>40022</p></td>
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<td align="left"><p>USER_ERROR_UNSUPPORTED_VIDEO_DRIVER</p></td>
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</tr>
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<tr class="odd">
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<td align="left"><p>40023</p></td>
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<td align="left"><p>USER_ERROR_PREREQUISITE_INSTALL_FAILED</p></td>
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</tr>
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<tr class="even">
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<td align="left"><p>40024</p></td>
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<td align="left"><p>USER_ERROR_NEUTRAL_CAB_DOWNLOAD_FAILED</p></td>
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</tr>
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<tr class="odd">
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<td align="left"><p>40025</p></td>
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<td align="left"><p>USER_ERROR_NEUTRAL_CAB_INSTALL_FAILED</p></td>
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</tr>
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<tr class="even">
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<td align="left"><p>41001</p></td>
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<td align="left"><p>USER_ERROR_UNKNOWN</p></td>
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</tr>
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<tr class="odd">
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<td align="left"><p>50005</p></td>
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<td align="left"><p>USER_SUCCESS_USER_CANCELLED</p></td>
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</tr>
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</tbody>
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</table>
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