diff --git a/windows/deployment/upgrade/resolution-procedures.md b/windows/deployment/upgrade/resolution-procedures.md index 608df22ec5..cd1bfa68f2 100644 --- a/windows/deployment/upgrade/resolution-procedures.md +++ b/windows/deployment/upgrade/resolution-procedures.md @@ -45,7 +45,7 @@ See the following general troubleshooting procedures associated with a result co | :--- | :--- | :--- | | 0xC1900101 - 0x20004 | Uninstall antivirus applications.
Remove all unused SATA devices.
Remove all unused devices and drivers.
Update drivers and BIOS. | Windows Setup encountered an error during the SAFE_OS with the INSTALL_RECOVERY_ENVIRONMENT operation.
This is generally caused by out-of-date drivers. | | 0xC1900101 - 0x2000c | Disconnect all peripheral devices that are connected to the system, except for the mouse, keyboard and display.
Contact your hardware vendor to obtain updated device drivers.
Ensure that "Download and install updates (recommended)" is accepted at the start of the upgrade process. | Windows Setup encountered an unspecified error during Wim apply in the WinPE phase.
This is generally caused by out-of-date drivers | -| 0xC1900101 - 0x20017 | Ensure that all that drivers are updated.
Open the Setuperr.log and Setupact.log files in the %windir%\Panther directory, and then locate the problem drivers.
For more information, see [Windows Vista, Windows 7, Windows Server 2008 R2, Windows 8.1, and Windows 10 setup log file locations](/troubleshoot/windows-client/deployment/windows-setup-log-file-locations).
Update or uninstall the problem drivers. | A driver has caused an illegal operation.
Windows was not able to migrate the driver, resulting in a rollback of the operating system.
This is a SafeOS boot failure, typically caused by drivers or non-Microsoft disk encryption software. | +| 0xC1900101 - 0x20017 | Ensure that all that drivers are updated.
Open the Setuperr.log and Setupact.log files in the %windir%\Panther directory, and then locate the problem drivers.
For more information, see [Windows Vista, Windows 7, Windows Server 2008 R2, Windows 8.1, and Windows 10 setup log file locations](/troubleshoot/windows-client/deployment/windows-setup-log-file-locations).
Update or uninstall the problem drivers. | A driver has caused an illegal operation.
Windows was not able to migrate the driver, resulting in a rollback of the operating system.
This is a SafeOS boot failure, typically caused by drivers or non-Microsoft disk encryption software.
This can also be caused by a hardware failure. | | 0xC1900101 - 0x30018 | Disconnect all peripheral devices that are connected to the system, except for the mouse, keyboard and display.
Contact your hardware vendor to obtain updated device drivers.
Ensure that "Download and install updates (recommended)" is accepted at the start of the upgrade process. | A device driver has stopped responding to setup.exe during the upgrade process. | | 0xC1900101 - 0x3000D | Disconnect all peripheral devices that are connected to the system, except for the mouse, keyboard and display.
Update or uninstall the display driver. | Installation failed during the FIRST_BOOT phase while attempting the MIGRATE_DATA operation.
This can occur due to a problem with a display driver. | | 0xC1900101 - 0x4000D | Check supplemental rollback logs for a setupmem.dmp file, or event logs for any unexpected reboots or errors.
Review the rollback log and determine the stop code.
The rollback log is located in the $Windows.~BT\Sources\Rollback folder. An example analysis is shown below. This example is not representative of all cases:
 
Info SP Crash 0x0000007E detected
Info SP Module name :
Info SP Bugcheck parameter 1 : 0xFFFFFFFFC0000005
Info SP Bugcheck parameter 2 : 0xFFFFF8015BC0036A
Info SP Bugcheck parameter 3 : 0xFFFFD000E5D23728
Info SP Bugcheck parameter 4 : 0xFFFFD000E5D22F40
Info SP Cannot recover the system.
Info SP Rollback: Showing splash window with restoring text: Restoring your previous version of Windows.
 
Typically, there is a dump file for the crash to analyze. If you are not equipped to debug the dump, then attempt the following basic troubleshooting procedures:
 
1. Make sure you have enough disk space.
2. If a driver is identified in the bug check message, disable the driver or check with the manufacturer for driver updates.
3. Try changing video adapters.
4. Check with your hardware vendor for any BIOS updates.
5. Disable BIOS memory options such as caching or shadowing. | A rollback occurred due to a driver configuration issue.
Installation failed during the second boot phase while attempting the MIGRATE_DATA operation.
This can occur because of incompatible drivers. |