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Joey Caparas 2016-05-09 17:45:21 +10:00
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windows/keep-secure/other-troubleshooting.md
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@ -67,32 +67,6 @@ Event ID | Message | Resolution steps
7 | Windows Advanced Threat Protection service failed to read the onboarding parameters. Failure code: _variable_ | Ensure that the Windows Defender ATP endpoint has internet access, then run the onboarding script again. 7 | Windows Advanced Threat Protection service failed to read the onboarding parameters. Failure code: _variable_ | Ensure that the Windows Defender ATP endpoint has internet access, then run the onboarding script again.
15 | Windows Advanced Threat Protection cannot start command channel with URL: _variable_ | Ensure that the Windows Defender ATP endpoint has internet access. 15 | Windows Advanced Threat Protection cannot start command channel with URL: _variable_ | Ensure that the Windows Defender ATP endpoint has internet access.
ADDED
### Ensure that the Windows Defender ATP service is enabled
If the endpoints aren't reporting correctly, you might need to check that the Windows 10 Windows Defender Advanced Threat Protection service is enabled on the endpoint.
Check the startup type from the command line:
1. Open an elevated command-line prompt on the endpoint:
a. Click **Start** and type **cmd**.
b. Right-click **Command prompt** and select **Run as administrator**.
2. Enter the following command and press **Enter**: sc qc sense
If the the service is running, then the result should look like the following screenshot:
![Result of the sq query sense command](images/sc-query-sense-autostart.png)
3. If the service **START_TYPE** is not set to **AUTO_START**, then you'll need to enter the following command and press **Enter**: sc config sense start=auto
4. A success message is displayed. Verify the change by entering the following command and press **Enter**: sc qc sense
TIL HERE
FROM HERE DOWNWARDS IS FINE!
Check the startup type in the services console: Check the startup type in the services console:
1. Open the services console: 1. Open the services console: