diff --git a/devices/surface/support-solutions-surface.md b/devices/surface/support-solutions-surface.md index a7ef242da7..543d6250ee 100644 --- a/devices/surface/support-solutions-surface.md +++ b/devices/surface/support-solutions-surface.md @@ -20,16 +20,36 @@ ms.audience: itpro # Top support solutions for Surface devices > [!Note] -> **Home users**: This article is only intended for use by IT professionals and technical support agents, and applies only to Surface devices. If you're looking for help with a problem with your home device, please see [Surface Devices Help](https://support.microsoft.com/products/surface-devices). +> **Home users**: This article is only intended for use by IT professionals and technical support agents, and applies only to Surface devices. If you're looking for help with a problem with your home device, please see [Surface Devices Help](https://support.microsoft.com/products/surface-devices). -Microsoft regularly releases both updates and solutions for Surface devices. To ensure your devices can receive future updates, including security updates, it's important to keep your Surface devices updated. For a complete listing of the update history, see [Surface update history](https://www.microsoft.com/surface/support/install-update-activate/surface-update-history) and [Install Surface and Windows updates](https://www.microsoft.com/surface/support/performance-and-maintenance/install-software-updates-for-surface?os=windows-10&=undefined). +These are the Microsoft Support solutions for common issues you may experience using Surface devices in an enterprise. If your issue is not listed here, [contact Microsoft Support](https://support.microsoft.com/supportforbusiness/productselection). +## Surface Drivers and Firmware -These are the top Microsoft Support solutions for common issues experienced when using Surface devices in an enterprise. +Microsoft regularly releases both updates and solutions for Surface devices. To ensure your devices can receive future updates, including security updates, it's important to keep your Surface devices updated. + +- [Surface update history](https://www.microsoft.com/surface/support/install-update-activate/surface-update-history) +- [Install Surface and Windows updates](https://www.microsoft.com/surface/support/performance-and-maintenance/install-software-updates-for-surface?os=windows-10&=undefined) +- [Download drivers and firmware for Surface](https://support.microsoft.com/help/4023482) +- [Deploy the latest firmware and drivers for Surface devices](https://docs.microsoft.com/surface/deploy-the-latest-firmware-and-drivers-for-surface-devices) +- [Manage Surface driver and firmware updates](https://docs.microsoft.com/surface/manage-surface-pro-3-firmware-updates) +- [How to manage Surface driver updates in Configuration Manager](https://support.microsoft.com/help/4098906) + +## Surface Dock Issues + +- [Troubleshoot Surface Dock and docking stations](https://support.microsoft.com/help/4023468/surface-troubleshoot-surface-dock-and-docking-stations) + +- [Troubleshoot connecting Surface to a second screen](https://support.microsoft.com/help/4023496) + +- [Microsoft Surface Dock Firmware Update](https://docs.microsoft.com/surface/surface-dock-updater) + +## Device cover or keyboard issues + +- [Troubleshoot your Surface Type Cover or keyboard](https://www.microsoft.com/surface/support/hardware-and-drivers/troubleshoot-surface-keyboards) ## Screen cracked or scratched issues -- [Contact Microsoft Support](https://support.microsoft.com/supportforbusiness/productselection) +- [Contact Microsoft Support](https://support.microsoft.com/supportforbusiness/productselection) ## Surface Power or battery Issues @@ -41,29 +61,13 @@ These are the top Microsoft Support solutions for common issues experienced when - [Maximize your Surface battery life](https://support.microsoft.com/help/4483194) -## Device cover or keyboard issues +## Reset device -- [Troubleshoot your Surface Type Cover or keyboard](https://www.microsoft.com/surface/support/hardware-and-drivers/troubleshoot-surface-keyboards) +- [Creating and using a USB recovery drive for Surface](https://support.microsoft.com/help/4023512) -## Surface Dock Issues +- [FAQ: Protecting your data if you send your Surface in for Service](https://support.microsoft.com/help/4023508) -- [Troubleshoot Surface Dock and docking stations](https://support.microsoft.com/help/4023468/surface-troubleshoot-surface-dock-and-docking-stations) - -- [Troubleshoot connecting Surface to a second screen](https://support.microsoft.com/help/4023496) - -- [Microsoft Surface Dock Firmware Update](https://docs.microsoft.com/surface/surface-dock-updater) - -## Surface Drivers and Firmware - -- [Surface Update History](https://support.microsoft.com/help/4036283) - -- [Download drivers and firmware for Surface](https://support.microsoft.com/help/4023482) - -- [Deploy the latest firmware and drivers for Surface devices](https://docs.microsoft.com/surface/deploy-the-latest-firmware-and-drivers-for-surface-devices) - -- [Manage Surface driver and firmware updates](https://docs.microsoft.com/surface/manage-surface-pro-3-firmware-updates) - -- [How to manage Surface driver updates in Configuration Manager](https://support.microsoft.com/help/4098906) +- [Microsoft Surface Data Eraser](https://docs.microsoft.com/surface/microsoft-surface-data-eraser) ## Deployment Issues @@ -72,11 +76,3 @@ These are the top Microsoft Support solutions for common issues experienced when - [Surface Pro Model 1796 and Surface Laptop 1TB display two drives](https://support.microsoft.com/help/4046105) - [System SKU reference](https://docs.microsoft.com/surface/surface-system-sku-reference) - -## Reset device - -- [Creating and using a USB recovery drive for Surface](https://support.microsoft.com/help/4023512) - -- [FAQ: Protecting your data if you send your Surface in for Service](https://support.microsoft.com/help/4023508) - -- [Microsoft Surface Data Eraser](https://docs.microsoft.com/surface/microsoft-surface-data-eraser)