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group policies specific to each browser
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@ -51,21 +51,46 @@ From there, the steps for installing the extension are similar whether Applicati
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1. Install the [Windows Defender Application Guard companion app](https://www.microsoft.com/p/windows-defender-application-guard-companion/9n8gnlc8z9c8#activetab=pivot:overviewtab) from the Microsoft Store. This companion app enables Application Guard to work with web browsers other than Microsoft Edge or Internet Explorer.
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1. Install the [Windows Defender Application Guard companion app](https://www.microsoft.com/p/windows-defender-application-guard-companion/9n8gnlc8z9c8#activetab=pivot:overviewtab) from the Microsoft Store. This companion app enables Application Guard to work with web browsers other than Microsoft Edge or Internet Explorer.
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1. Restart the device.
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1. Restart the device.
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### Recommended browser group policies
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Both Chrome and Firefox have their own browser-specific group policies. We recommend that admins use the following policy settings.
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#### Chrome policies
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These policies can be found along the filepath, `Software\Policies\Google\Chrome\`, followed by the policy name.
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Policy name | Possible values | Recommended setting | Reason
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[IncognitoModeAvailability](https://cloud.google.com/docs/chrome-enterprise/policies/?policy=IncognitoModeAvailability) | `0` = Enabled <br /> `1` = Disabled <br /> `2` = Forced (i.e. forces pages to only open in Incognito mode) | Disabled | This policy allows users to start Chrome in Incognito mode. In this mode, all extensions are turned off by default.
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[BrowserGuestModeEnabled](https://cloud.google.com/docs/chrome-enterprise/policies/?policy=BrowserGuestModeEnabled) | `false` or `0` = Disabled <br /> `true`, `1`, or not configured = Enabled | Disabled | This policy allows users to login as Guest. Guest logins are run in Incognito mode, with all extensions turned off by default.
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[BackgroundModeEnabled](https://cloud.google.com/docs/chrome-enterprise/policies/?policy=BackgroundModeEnabled) | `false` or `0` = Disabled <br /> `true` or `1` = Enabled <br /> <br /> **Note:** If this policy is not set, the user can enable or disable background mode through local browser settings. | Enabled | This policy keeps Chrome running in the background, ensuring that all navigation is passed to the extension, even on first navigation.
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[ExtensionSettings](https://cloud.google.com/docs/chrome-enterprise/policies/?policy=ExtensionSettings) | This setting accepts a dictionary that configures multiple other management settings for Chrome. See the [Google Cloud documentation](https://cloud.google.com/docs/chrome-enterprise/policies/?policy=ExtensionSettings) for complete schema. | Include an entry for `force_installed` | This setting prevents users from manually removing the extension.
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#### Firefox policies
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These policies can be found along the filepath, `Software\Policies\Mozilla\Firefox\`, followed by the policy name.
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Policy name | Possible values | Recommended setting | Reason
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[DisableSafeMode](https://github.com/mozilla/policy-templates/blob/master/README.md#DisableSafeMode) | `false` or `0` = Safe mode is enabled <br /> `true` or `1` = Safe mode is disabled | True (i.e. the policy is enabled and Safe mode is *not* allowed to run) | Safe mode can allow users to circumvent Application Guard
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[BlockAboutConfig](https://github.com/mozilla/policy-templates/blob/master/README.md#BlockAboutConfig) | `false` or `0` = User access to about:config is allowed <br /> `true` or `1` = User access to about:config is *not* allowed | True (i.e. the policy is enabled and access to about:config is *not* allowed) | About:config is a special page within Firefox that offers control over many settings that may compromise security
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[Extensions - Locked](https://github.com/mozilla/policy-templates/blob/master/README.md#Extensions) | This setting accepts a list of UUIDs for extensions (these can be found by searching `extensions.webextensions.uuids` within the about:config page) | Software\Policies\Mozilla\Firefox\Extensions\Locked\1 = "ApplicationGuardRel@microsoft.com" | This setting allows you to lock the extension, so the user cannot disable or uninstall it.
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## Troubleshooting guide
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## Troubleshooting guide
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<!-- The in-line HTML in the following table is less than ideal, but MarkDown tables break if \r or \n characters are used within table cells -->
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Error message | Cause | Actions
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Error message | Cause | Actions
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Application Guard undetermined state | The extension was unable to communicate with the companion app during the last information request. | • Install the [companion app](https://www.microsoft.com/p/windows-defender-application-guard-companion/9n8gnlc8z9c8?activetab=pivot:overviewtab) and reboot</br> • If the companion app is already installed, reboot and see if that resolves the error</br> • If you still see the error after rebooting, uninstall and re-install the companion app</br> • Check for updates in both the Microsoft store and the respective web store for the affected browser
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Application Guard undetermined state | The extension was unable to communicate with the companion app during the last information request. | 1. Install the [companion app](https://www.microsoft.com/p/windows-defender-application-guard-companion/9n8gnlc8z9c8?activetab=pivot:overviewtab) and reboot</br> 2. If the companion app is already installed, reboot and see if that resolves the error</br> 3. If you still see the error after rebooting, uninstall and re-install the companion app</br> 4. Check for updates in both the Microsoft store and the respective web store for the affected browser
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ExceptionThrown | An unexpected exception was thrown. | • [File a bug](https://aka.ms/wdag-fb) </br> • Retry the operation
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ExceptionThrown | An unexpected exception was thrown. | 1. [File a bug](https://aka.ms/wdag-fb) </br> 2. Retry the operation
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Failed to determine if Application Guard is enabled | The extension was able to communicate with the companion app, but the information request failed in the app. | • Restart the browser </br> • Check for updates in both the Microsoft store and the respective web store for the affected browser
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Failed to determine if Application Guard is enabled | The extension was able to communicate with the companion app, but the information request failed in the app. | 1. Restart the browser </br> 2. Check for updates in both the Microsoft store and the respective web store for the affected browser
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Launch in WDAG failed with a companion communication error | The extension couldn't talk to the companion app, but was able to at the beginning of the session. This can be caused by the companion app being uninstalled while Chrome was running. | • Make sure the companion app is installed </br> • If the companion app is installed, reboot and see if that resolves the error </br> • If you still see the error after rebooting, uninstall and re-install the companion app </br> • Check for updates in both the Microsoft store and the respective web store for the affected browser
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Launch in WDAG failed with a companion communication error | The extension couldn't talk to the companion app, but was able to at the beginning of the session. This can be caused by the companion app being uninstalled while Chrome was running. | 1. Make sure the companion app is installed </br> 2. If the companion app is installed, reboot and see if that resolves the error </br> 3. If you still see the error after rebooting, uninstall and re-install the companion app </br> 4. Check for updates in both the Microsoft store and the respective web store for the affected browser
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Main page navigation caught an unexpected error | An unexpected exception was thrown during the main page navigation. | • [File a bug](https://aka.ms/wdag-fb) </br> • Retry the operation
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Main page navigation caught an unexpected error | An unexpected exception was thrown during the main page navigation. | 1. [File a bug](https://aka.ms/wdag-fb) </br> 2. Retry the operation
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Process trust response failed with a companion communication error | The extension couldn't talk to the companion app, but was able to at the beginning of the session. This can be caused by the companion app being uninstalled while Chrome was running.| • Make sure the companion app is installed. </br> • If the companion app is installed, reboot and see if that resolves the error </br> • If you still see the error after rebooting, uninstall and re-install the companion app </br> • Check for updates in both the Microsoft store and the respective web store for the affected browser
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Process trust response failed with a companion communication error | The extension couldn't talk to the companion app, but was able to at the beginning of the session. This can be caused by the companion app being uninstalled while Chrome was running.| 1. Make sure the companion app is installed. </br> 2. If the companion app is installed, reboot and see if that resolves the error </br> 3. If you still see the error after rebooting, uninstall and re-install the companion app </br> 4. Check for updates in both the Microsoft store and the respective web store for the affected browser
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Protocol out of sync | The extension and native app cannot communicate with each other. This is likely caused by one being updated without supporting the protocol of the other. | Check for updates in both the Microsoft store and the respective web store for the affected browser
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Protocol out of sync | The extension and native app cannot communicate with each other. This is likely caused by one being updated without supporting the protocol of the other. | Check for updates in both the Microsoft store, and the web store for the affected browser
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Security patch level does not match | Microsoft determined that there was a security issue with either the extension or the companion app, and has issued a mandatory update. | Check for updates in both the Microsoft store and the respective web store for the affected browser
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Security patch level does not match | Microsoft determined that there was a security issue with either the extension or the companion app, and has issued a mandatory update. | Check for updates in both the Microsoft store, and the web store for the affected browser
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Unexpected response while processing trusted state | The extension was able to communicate with the companion app, but the API failed and a failure response code was sent back to the extension. | • [File a bug](https://aka.ms/wdag-fb) </br> • Check if Edge is working </br> • Retry the operation
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Unexpected response while processing trusted state | The extension was able to communicate with the companion app, but the API failed and a failure response code was sent back to the extension. | 1. [File a bug](https://aka.ms/wdag-fb) </br> 2. Check if Edge is working </br> 3. Retry the operation
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## Related articles
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## Related articles
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