Merge pull request #7746 from tiaraquan/ap-tenant-support-request-011223

Tenant enrollment support request feature.

windows/deployment/windows-autopatch/operate/windows-autopatch-support-request.md

@@ -19,24 +19,27 @@ msreviewer: hathind
 
 You can submit support tickets to Microsoft using the Windows Autopatch admin center. Email is the recommended approach to interact with the Windows Autopatch Service Engineering Team.
 
-## Premier and Unified support options
+## Submit a new support request
 
-As a customer with a **Premier** or **Unified** support contract, you can specify the severity of your issue, and schedule a support callback for a specific day and time. These options are available when you open or submit a new issue and when you edit an active support case.
+Support requests are triaged and responded to as they're received.
+
+### Premier and Unified support options
+
+If you have a **Premier** or **Unified** support contract, when you submit a new request, or edit an active support request, you can:
+
+- Specify the severity of your issue
+- Schedule a support callback for a specific day and time
 
 Depending on your support contract, the following severity options are available:
 
+> [!NOTE]
+> Selecting either severity **A** or **Critical** issue limits you to a phone support case. This is the fastest support option.
+
 | Support contract | Severity options |
 | ----- | ----- |
 | Premier | Severity A, B or C |
 | Unified | Critical or non-critical |
 
-> [!NOTE]
-> Selecting either severity **A** or **Critical** issue limits you to a phone support case. This is the fastest support option.
-
-## Submit a new support request  
-
-Support requests are triaged and responded to as they're received.
-
 **To submit a new support request:**
 
 1. Sign into the [Endpoint Manager admin center](https://go.microsoft.com/fwlink/?linkid=2109431) and navigate to the **Tenant administration** menu.

windows/deployment/windows-autopatch/prepare/windows-autopatch-fix-issues.md

@@ -1,7 +1,7 @@
 ---
 title: Fix issues found by the Readiness assessment tool
 description: This article details how to fix issues found by the Readiness assessment tool
-ms.date: 11/17/2022
+ms.date: 01/12/2023
 ms.prod: windows-client
 ms.technology: itpro-updates
 ms.topic: how-to
@@ -16,6 +16,9 @@ msreviewer: hathind
 
 Seeing issues with your tenant? This article details how to remediate issues found with your tenant.
 
+> [!NOTE]
+> If you need more assistance with tenant enrollment, you can [submit a tenant enrollment support request](#submit-a-tenant-enrollment-support-request).
+
 ## Check results
 
 For each check, the tool will report one of four possible results:
@@ -70,3 +73,29 @@ Windows Autopatch requires the following licenses:
 | Result | Meaning |
 | ----- | ----- |
 | Not ready | Windows Autopatch requires Windows 10/11 Enterprise E3 (or higher) to be assigned to your users. Additionally, Azure Active Directory Premium, and Microsoft Intune are required. For more information, see [more about licenses](../prepare/windows-autopatch-prerequisites.md#more-about-licenses). |
+
+## Submit a tenant enrollment support request
+
+> [!IMPORTANT]
+> Make sure you've [added and verified your admin contacts](../deploy/windows-autopatch-admin-contacts.md). The Windows Autopatch Service Engineering Team will contact these individuals for assistance with troubleshooting issues.
+
+If you need more assistance with tenant enrollment, you can submit support requests to the Windows Autopatch Service Engineering Team in the Windows Autopatch enrollment tool. Email is the recommended approach to interact with the Windows Autopatch Service Engineering Team.
+
+**To submit a new tenant enrollment support request:**
+
+1. If the Readiness assessment tool fails, remediation steps can be found by selecting **View details** under **Management settings** and then selecting the individual checkbox. The **Contact Support** button will be available below remediation instructions in the fly-in-pane.
+2. Enter your question(s) and/or a description of the problem.
+3. Review all the information you provided for accuracy.
+4. When you're ready, select **Create**.
+
+### Manage an active tenant enrollment support request
+
+The primary contact for the support request will receive email notifications when a case is created, assigned to a service engineer to investigate, and mitigated.
+
+If you have a question about the case, the best way to get in touch is to reply directly to one of the emails. If we have questions about your request or need more details, we'll email the primary contact listed in the support request.
+
+**To view all your active tenant enrollment support requests:**
+
+1. Sign into the [Endpoint Manager admin center](https://go.microsoft.com/fwlink/?linkid=2109431) and navigate to the **Tenant Administration** menu.
+1. In the **Windows Autopatch** section, select **Tenant Enrollment**.
+1. Select the **Support history** tab. You can view the list of all support cases, or select an individual case to view the details.

windows/deployment/windows-autopatch/whats-new/windows-autopatch-whats-new-2023.md

@@ -24,6 +24,7 @@ Minor corrections such as typos, style, or formatting issues aren't listed.
 
 | Article | Description |
 | ----- | ----- |
+| [Fix issues found by the Readiness assessment tool](../prepare/windows-autopatch-fix-issues.md) | Added the Submit a tenant enrollment support request section. You can submit a tenant enrollment support request through the Tenant enrollment tool if you're running into issues with enrollment. |
 | [Submit a support request](../operate/windows-autopatch-support-request.md) | Added Premier and Unified support options section |
 
 ### January service release