From 54e20894b4e9d3bc48ddc631984bdb9909e2a4b9 Mon Sep 17 00:00:00 2001 From: Steven DeQuincey <54139783+stdequin@users.noreply.github.com> Date: Wed, 3 Jun 2020 10:33:09 +0100 Subject: [PATCH] Updated faq Added in partner question on moving devices between orgs and needing to deregister a device, --- windows/deployment/windows-autopilot/autopilot-faq.md | 1 + 1 file changed, 1 insertion(+) diff --git a/windows/deployment/windows-autopilot/autopilot-faq.md b/windows/deployment/windows-autopilot/autopilot-faq.md index 616f6b21ce..1cbfeeb11b 100644 --- a/windows/deployment/windows-autopilot/autopilot-faq.md +++ b/windows/deployment/windows-autopilot/autopilot-faq.md @@ -144,6 +144,7 @@ A [glossary](#glossary) of abbreviations used in this article is provided at the | What are some common causes of registration failures? |1. Bad or missing hardware hash entries can lead to faulty registration attempts
2. Hidden special characters in CSV files.

To avoid this issue, after creating your CSV file, open it in Notepad to look for hidden characters or trailing spaces or other corruptions.| | Is Autopilot supported on IoT devices? | Autopilot is not supported on IoT Core devices, and there are currently no plans to add this support. Autopilot is supported on Windows 10 IoT Enterprise SAC devices. Autopilot is supported on Windows 10 Enterprise LTSC 2019 and above; it is not supported on earlier versions of LTSC.| | Is Autopilot supported in all regions/countries? | Autopilot only supports customers using global Azure. Global Azure does not include the three entities listed below:
- Azure Germany
- Azure China 21Vianet
- Azure Government
So, if a customer is set up in global Azure, there are no region restrictions. For example, if Contoso uses global Azure but has employees working in China, the Contoso employees working in China would be able to use Autopilot to deploy devices. If Contoso uses Azure China 21Vianet, the Contoso employees would not be able to use Autopilot.| +| I need to register a device that's been previously registered to another organisation. | Partners registering devices through partner center can also deregister the device if it's moving between different customer tenants. If this isn't possible, as a last resort you can raise a ticket through the Intune "Help and Support" node and our support teams will assist you. | ## Glossary