From 5571c2ddfe852324fbb55b005097d481b8fa74f7 Mon Sep 17 00:00:00 2001
From: John Kaiser <35939694+CoveMiner@users.noreply.github.com>
Date: Thu, 13 Feb 2020 14:57:20 -0800
Subject: [PATCH] Update windows-autopilot-and-surface-devices.md

---
 devices/surface/windows-autopilot-and-surface-devices.md | 4 ++--
 1 file changed, 2 insertions(+), 2 deletions(-)

diff --git a/devices/surface/windows-autopilot-and-surface-devices.md b/devices/surface/windows-autopilot-and-surface-devices.md
index 3de0dd3ef5..add490a9a7 100644
--- a/devices/surface/windows-autopilot-and-surface-devices.md
+++ b/devices/surface/windows-autopilot-and-surface-devices.md
@@ -36,9 +36,9 @@ Broad deployment of Surface devices through Windows Autopilot, including enrollm
 
 These Windows versions support a 4,000-byte (4k) hash value that uniquely identifies devices for Windows Autopilot, which is necessary for deployments at scale. All new Surface devices, including Surface Pro 7, Surface Pro X, and Surface Laptop 3, ship with Windows 10 Version 1903 or later.
 
-## Exchange experience on Surface devices in need of repair
+## Exchange experience on Surface devices in need of repair or replacement
 
-When receiving an exchange service order directly from a customer, Microsoft automatically checks for Windows Autopilot service enrollment and then deregisters the device from the customer’s tenant.  Upon shipping back to the customer, Microsoft ensures the replacement device is enrolled into Windows Autopilot.
+Microsoft automatically checks every Surface for Autopilot enrollment and will deregister the device from the customer’s tenant.  Microsoft ensures the replacement device is enrolled into Windows Autopilot once a replacement is shipped back to the customer. This service is available on all device exchange service orders directly with Microsoft.
 
 > [!NOTE]
 > When customers use a Partner to return devices, the Partner is responsible for managing the exchange process including deregistering and enrolling devices into Windows Autopilot.