From 547ecf4336473ce4e97448093ebcbc0b24ee7a33 Mon Sep 17 00:00:00 2001 From: GirlGerms Date: Thu, 25 Jul 2019 09:06:57 +1000 Subject: [PATCH] Create troubleshooting-agpm40-upgrades.md --- mdop/agpm/troubleshooting-agpm40-upgrades.md | 41 ++++++++++++++++++++ 1 file changed, 41 insertions(+) create mode 100644 mdop/agpm/troubleshooting-agpm40-upgrades.md diff --git a/mdop/agpm/troubleshooting-agpm40-upgrades.md b/mdop/agpm/troubleshooting-agpm40-upgrades.md new file mode 100644 index 0000000000..a1b6663214 --- /dev/null +++ b/mdop/agpm/troubleshooting-agpm40-upgrades.md @@ -0,0 +1,41 @@ +--- +title: Troubleshooting AGPM Upgrades +description: Troubleshooting AGPM Upgrades +author: jedodson +ms.assetid: 1abbf0c1-fd32-46a8-a3ba-c005f066523d +ms.reviewer: +manager: dansimp +ms.author: jedodson +ms.pagetype: mdop +ms.mktglfcycl: manage +ms.sitesec: library +ms.prod: w10 +ms.date: 06/16/2016 +--- + + +# Troubleshooting AGPM Upgrades + +This section lists common issues that you may encounter when you upgrade your Advanced Group Policy Management (AGPM) server to a newer version (e.g. AGPM 4.0 to AGPM 4.3). To diagnose issues not listed here, it may be helpful to view the [Troubleshooting AGPM](troubleshooting-agpm-agpm40.md) or for an AGPM Administrator (Full Control) to use logging and tracing. For more information, see [Configure Logging and Tracing](configure-logging-and-tracing-agpm40.md). + +## What problems are you having? + +- [Failed to generate a HTML GPO difference report (Error code 80004003)](#bkmk-error-80004003) + +### Failed to generate a HTML GPO difference report (Error code 80004003) + +- **Cause**: You have installed the AGPM upgrade package with an incorrect account. + +- **Solution**: You will need to be an AGPM administrator in order to fix this issue. + + - Ensure you know the username & password of your **AGPM service account**. + + - Log onto your AGPM server interactively as your AGPM service account. + + - This is critically important, as the install will fail if you use a different account. + + - Shutdown the AGPM service. + + - Install the required hotfix. + + - Connect to AGPM using an AGPM client to test that your difference reports are now functioning.