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windows/client-management/troubleshoot-stop-errors.md
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@ -121,7 +121,7 @@ You can use the tools such as Windows Software Development KIT (SDK) and Symbols
We estimate that about 75 percent of all Stop errors are caused by faulty drivers. The Driver Verifier tool provides several methods to help you troubleshoot. These include running drivers in an isolated memory pool (without sharing memory with other components), generating extreme memory pressure, and validating parameters. If the tool encounters errors in the execution of driver code, it proactively creates an exception to let that part of the code be examined further. We estimate that about 75 percent of all Stop errors are caused by faulty drivers. The Driver Verifier tool provides several methods to help you troubleshoot. These include running drivers in an isolated memory pool (without sharing memory with other components), generating extreme memory pressure, and validating parameters. If the tool encounters errors in the execution of driver code, it proactively creates an exception to let that part of the code be examined further.
>[!WARNING] >[!WARNING]
>>Driver Verifier consumes lots of CPU and can slow down the computer significantly. You may also experience additional crashes. Verifier disables faulty drivers after a Stop error occurs, and continues to do this until you can successfully restart the system and access the desktop. You can also expect to see several dump files created. >Driver Verifier consumes lots of CPU and can slow down the computer significantly. You may also experience additional crashes. Verifier disables faulty drivers after a Stop error occurs, and continues to do this until you can successfully restart the system and access the desktop. You can also expect to see several dump files created.
> >
>Don’t try to verify all the drivers at one time. This can degrade performance and make the system unusable. This also limits the effectiveness of the tool. >Don’t try to verify all the drivers at one time. This can degrade performance and make the system unusable. This also limits the effectiveness of the tool.
@ -148,8 +148,8 @@ DRIVER_IRQL_NOT_LESS_OR_EQUAL <br>Stop error code 0x0000000D1 | Apply the latest
PAGE_FAULT_IN_NONPAGED_AREA <br>Stop error code 0x000000050 | If a driver is identified in the Stop error message, contact the manufacturer for an update.If no updates are available, disable the driver, and monitor the system for stability. Run Chkdsk /f /r to detect and repair disk errors. You must restart the system before the disk scan begins on a system partition. Contact the manufacturer for any diagnostic tools that they may provide for the hard disk subsystem. Try to reinstall any application or service that was recently installed or updated. It's possible that the crash was triggered while the system was starting applications and reading the registry for preference settings. Reinstalling the application can fix corrupted registry keys.If the problem persists, and you have run a recent system state backup, try to restore the registry hives from the backup. PAGE_FAULT_IN_NONPAGED_AREA <br>Stop error code 0x000000050 | If a driver is identified in the Stop error message, contact the manufacturer for an update.If no updates are available, disable the driver, and monitor the system for stability. Run Chkdsk /f /r to detect and repair disk errors. You must restart the system before the disk scan begins on a system partition. Contact the manufacturer for any diagnostic tools that they may provide for the hard disk subsystem. Try to reinstall any application or service that was recently installed or updated. It's possible that the crash was triggered while the system was starting applications and reading the registry for preference settings. Reinstalling the application can fix corrupted registry keys.If the problem persists, and you have run a recent system state backup, try to restore the registry hives from the backup.
SYSTEM_SERVICE_EXCEPTION <br>Stop error code c000021a {Fatal System Error} The Windows SubSystem system process terminated unexpectedly with a status of 0xc0000005. The system has been shut down. | Use the System File Checker tool to repair missing or corrupted system files. The System File Checker lets users scan for corruptions in Windows system files and restore corrupted files. For more information, see [Use the System File Checker tool](https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files). SYSTEM_SERVICE_EXCEPTION <br>Stop error code c000021a {Fatal System Error} The Windows SubSystem system process terminated unexpectedly with a status of 0xc0000005. The system has been shut down. | Use the System File Checker tool to repair missing or corrupted system files. The System File Checker lets users scan for corruptions in Windows system files and restore corrupted files. For more information, see [Use the System File Checker tool](https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files).
NTFS_FILE_SYSTEM <br>Stop error code 0x000000024 | This Stop error is commonly caused by corruption in the NTFS file system or bad blocks (sectors) on the hard disk. Corrupted drivers for hard disks (SATA or IDE) can also adversely affect the system's ability to read and write to disk. Run any hardware diagnostics that are provided by the manufacturer of the storage subsystem. Use the scan disk tool to verify that there are no file system errors. To do this, right-click the drive that you want to scan, select Properties, select Tools, and then select the Check now button.We also suggest that you update the NTFS file system driver (Ntfs.sys), and apply the latest cumulative updates for the current operating system that is experiencing the problem. NTFS_FILE_SYSTEM <br>Stop error code 0x000000024 | This Stop error is commonly caused by corruption in the NTFS file system or bad blocks (sectors) on the hard disk. Corrupted drivers for hard disks (SATA or IDE) can also adversely affect the system's ability to read and write to disk. Run any hardware diagnostics that are provided by the manufacturer of the storage subsystem. Use the scan disk tool to verify that there are no file system errors. To do this, right-click the drive that you want to scan, select Properties, select Tools, and then select the Check now button.We also suggest that you update the NTFS file system driver (Ntfs.sys), and apply the latest cumulative updates for the current operating system that is experiencing the problem.
KMODE_EXCEPTION_NOT_HANDLED <br>Stop error code 0x0000001E | If a driver is identified in the Stop error message, disable or remove that driver. Disable or remove any drivers or services that were recently added. If the error occurs during the startup sequence, and the system partition is formatted by using the NTFS file system, you might be able to use Safe mode to disable the driver in Device Manager. To do this, follow these steps:<br><br>Go to **Settings > Update &amp; security > Recovery**. Under **Advanced startup**, select **Restart now**. After your PC restarts to the **Choose an option** screen, select **Troubleshoot &gt; Advanced options &gt; Startup Settings &gt; Restart**. After the computer restarts, you'll see a list of options. Press **4** or **F4** to start the computer in Safe mode. Or, if you intend to use the Internet while in Safe mode, press **5** or **F5** for the Safe Mode with Networking option. KMODE_EXCEPTION_NOT_HANDLED <br>Stop error code 0x0000001E | If a driver is identified in the Stop error message, disable or remove that driver. Disable or remove any drivers or services that were recently added. <br><br>If the error occurs during the startup sequence, and the system partition is formatted by using the NTFS file system, you might be able to use Safe mode to disable the driver in Device Manager. To do this, follow these steps:<br><br>Go to **Settings > Update &amp; security > Recovery**. Under **Advanced startup**, select **Restart now**. After your PC restarts to the **Choose an option** screen, select **Troubleshoot &gt; Advanced options &gt; Startup Settings &gt; Restart**. After the computer restarts, you'll see a list of options. Press **4** or **F4** to start the computer in Safe mode. Or, if you intend to use the Internet while in Safe mode, press **5** or **F5** for the Safe Mode with Networking option.
DPC_WATCHDOG_VIOLATION <br>Stop error code 0x00000133 | This Stop error code is caused by a faulty driver that does not complete its work within the allotted time frame in certain conditions. To enable us to help mitigate this error, collect the memory dump file from the system, and then use the Windows Debugger to find the faulty driver.If a driver is identified in the Stop error message, disable the driver to isolate the problem. Check with the manufacturer for driver updates. Check the system log in Event Viewer for additional error messages that might help identify the device or driver that is causing Stop error 0x133. Verify that any new hardware that is installed is compatible with the installed version of Windows. For example, you can get information about required hardware at Windows 10 Specifications.If Windows Debugger is installed, and we have access to public symbols, we can load the c:\windows\memory.dmp file into the Debugger, and then refer to the following website to find the problematic driver from the memory dump: file:https://blogs.msdn.microsoft.com/ntdebugging/2012/12/07/determining-the-source-of-bug-check-0x133-dpc_watchdog_violation-errors-on-windows-server-2012/ DPC_WATCHDOG_VIOLATION <br>Stop error code 0x00000133 | This Stop error code is caused by a faulty driver that does not complete its work within the allotted time frame in certain conditions. To enable us to help mitigate this error, collect the memory dump file from the system, and then use the Windows Debugger to find the faulty driver. If a driver is identified in the Stop error message, disable the driver to isolate the problem. Check with the manufacturer for driver updates. Check the system log in Event Viewer for additional error messages that might help identify the device or driver that is causing Stop error 0x133. Verify that any new hardware that is installed is compatible with the installed version of Windows. For example, you can get information about required hardware at Windows 10 Specifications. If Windows Debugger is installed, and we have access to public symbols, we can load the c:\windows\memory.dmp file into the Debugger, and then refer to [Determining the source of Bug Check 0x133 (DPC_WATCHDOG_VIOLATION) errors on Windows Server 2012](https://blogs.msdn.microsoft.com/ntdebugging/2012/12/07/determining-the-source-of-bug-check-0x133-dpc_watchdog_violation-errors-on-windows-server-2012/) to find the problematic driver from the memory dump.
USER_MODE_HEALTH_MONITOR <br>Stop error code 0x0000009E | This Stop error indicates that a user-mode health check failed in a way that prevents graceful shutdown. Therefore, Windows restores critical services by restarting or enabling application failover to other servers. The Clustering Service incorporates a detection mechanism that may detect unresponsiveness in user-mode components.<br>This Stop error usually occurs in a clustered environment, and the indicated faulty driver is RHS.exe.Check the event logs for any storage failures to identify the failing process.Try to update the component or process that is indicated in the event logs. You should see the following event recorded:<br>Event ID: 4870<br>Source: Microsoft-Windows-FailoverClustering<br>Description: User mode health monitoring has detected that the system is not being responsive. The Failover cluster virtual adapter has lost contact with the Cluster Server process with a process ID ‘%1’, for ‘%2’ seconds. Recovery action will be taken.Review the Cluster logs to identify the process and investigate which items might cause the process to hang.For more information, see ["Why is my Failover Clustering node blue screening with a Stop 0x0000009E?"](https://blogs.technet.microsoft.com/askcore/2009/06/12/why-is-my-failover-clustering-node-blue-screening-with-a-stop-0x0000009e) Also, see the following Microsoft video [What to do if a 9E occurs](https://www.youtube.com/watch?v=vOJQEdmdSgw). USER_MODE_HEALTH_MONITOR <br>Stop error code 0x0000009E | This Stop error indicates that a user-mode health check failed in a way that prevents graceful shutdown. Therefore, Windows restores critical services by restarting or enabling application failover to other servers. The Clustering Service incorporates a detection mechanism that may detect unresponsiveness in user-mode components.<br>This Stop error usually occurs in a clustered environment, and the indicated faulty driver is RHS.exe.Check the event logs for any storage failures to identify the failing process.Try to update the component or process that is indicated in the event logs. You should see the following event recorded:<br>Event ID: 4870<br>Source: Microsoft-Windows-FailoverClustering<br>Description: User mode health monitoring has detected that the system is not being responsive. The Failover cluster virtual adapter has lost contact with the Cluster Server process with a process ID ‘%1’, for ‘%2’ seconds. Recovery action will be taken.Review the Cluster logs to identify the process and investigate which items might cause the process to hang.For more information, see ["Why is my Failover Clustering node blue screening with a Stop 0x0000009E?"](https://blogs.technet.microsoft.com/askcore/2009/06/12/why-is-my-failover-clustering-node-blue-screening-with-a-stop-0x0000009e) Also, see the following Microsoft video [What to do if a 9E occurs](https://www.youtube.com/watch?v=vOJQEdmdSgw).
## Video resources ## Video resources