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@ -10,6 +10,7 @@ ms.author: vinpa
manager: aaroncz manager: aaroncz
ms.reviewer: pmadrigal ms.reviewer: pmadrigal
ms.collection: highpri ms.collection: highpri
ms.date: 08/26/2022
--- ---
# Use Quick Assist to help users # Use Quick Assist to help users
@ -18,7 +19,7 @@ Quick Assist is a Microsoft Store application that enables a person to share the
## Before you begin ## Before you begin
All that's required to use Quick Assist is suitable network and internet connectivity. No particular roles, permissions, or policies are involved. Neither party needs to be in a domain. The helper must have a Microsoft account. The sharer doesn't have to authenticate. All that's required to use Quick Assist is suitable network and internet connectivity. No roles, permissions, or policies are involved. Neither party needs to be in a domain. The helper must have a Microsoft account. The sharer doesn't have to authenticate.
> [!NOTE] > [!NOTE]
> In case the helper and sharer use different keyboard layouts or mouse settings, the ones from the sharer are used during the session. > In case the helper and sharer use different keyboard layouts or mouse settings, the ones from the sharer are used during the session.
@ -35,24 +36,30 @@ Both the helper and sharer must be able to reach these endpoints over port 443:
| Domain/Name | Description | | Domain/Name | Description |
|--|--| |--|--|
| `*.support.services.microsoft.com` | Primary endpoint used for Quick Assist application |
| `*.login.microsoftonline.com` | Required for logging in to the application (Microsoft account) |
| `*.channelwebsdks.azureedge.net` | Used for chat services within Quick Assist |
| `*.aria.microsoft.com` | Used for accessibility features within the app |
| `*.api.support.microsoft.com` | API access for Quick Assist | | `*.api.support.microsoft.com` | API access for Quick Assist |
| `*.vortex.data.microsoft.com` | Used for diagnostic data | | `*.aria.microsoft.com` | Used for accessibility features within the app |
| `*.cc.skype.com` | Azure Communication Service for chat and connection between parties |
| `*.channelservices.microsoft.com` | Required for chat services within Quick Assist | | `*.channelservices.microsoft.com` | Required for chat services within Quick Assist |
| `*.channelwebsdks.azureedge.net` | Used for chat services within Quick Assist |
| `*.edgeassetservice.azureedge.net` | Used for diagnostic data |
| `*.flightproxy.skype.com` | Azure Communication Service for chat and connection between parties |
| `*.login.microsoftonline.com` | Required for logging in to the application (Microsoft account) |
| `*.monitor.azure.com` | Service Performance Monitoring |
| `*.registrar.skype.com` | Azure Communication Service for chat and connection between parties. |
| `*.remoteassistanceprodacs.communication.azure.com` | Azure Communication Services (ACS) technology the Quick Assist app uses. | | `*.remoteassistanceprodacs.communication.azure.com` | Azure Communication Services (ACS) technology the Quick Assist app uses. |
| `*.support.services.microsoft.com` | Primary endpoint used for Quick Assist application |
| `*.trouter.skype.com` | Azure Communication Service for chat and connection between parties. |
| `*.turn.azure.com` | Protocol used to help endpoint. | | `*.turn.azure.com` | Protocol used to help endpoint. |
| `*.vortex.data.microsoft.com` | Used for diagnostic data |
| `browser.pipe.aria.microsoft.com` | Required diagnostic data for client and services used by Quick Assist. | | `browser.pipe.aria.microsoft.com` | Required diagnostic data for client and services used by Quick Assist. |
| `browser.events.data.microsoft.com` | Required diagnostic data for client and services used by Quick Assist. | | `edge.skype.com` | Azure Communication Service for chat and connection between parties. |
| `ic3.events.data.microsoft.com` | Required diagnostic data for client and services used by Quick Assist. | | `events.data.microsoft.com` | Required diagnostic data for client and services used by Quick Assist. |
## How it works ## How it works
1. Both the helper and the sharer start Quick Assist. 1. Both the helper and the sharer start Quick Assist.
2. The helper selects **Assist another person**. Quick Assist on the helper's side contacts the Remote Assistance Service to obtain a session code. An RCC chat session is established and the helper's Quick Assist instance joins it. The helper then provides the code to the sharer. 2. The helper selects **Assist another person**. Quick Assist on the helper's side contacts the Remote Assistance Service to obtain a session code. An RCC chat session is established, and the helper's Quick Assist instance joins it. The helper then provides the code to the sharer.
3. After the sharer enters the code in their Quick Assist app, Quick Assist uses that code to contact the Remote Assistance Service and join that specific session. The sharer's Quick Assist instance joins the RCC chat session. 3. After the sharer enters the code in their Quick Assist app, Quick Assist uses that code to contact the Remote Assistance Service and join that specific session. The sharer's Quick Assist instance joins the RCC chat session.
@ -89,10 +96,11 @@ Either the support staff or a user can start a Quick Assist session.
1. Support staff ("helper") starts Quick Assist in any of a few ways: 1. Support staff ("helper") starts Quick Assist in any of a few ways:
- Type *Quick Assist* in the search box and press ENTER. - Type *Quick Assist* in the search box and press ENTER.
- From the Start menu, select **Windows Accessories**, and then select **Quick Assist**. - Press **CTRL** + **Windows** + **Q**
- Type CTRL+Windows+Q - For Windows 10 users, from the Start menu, select **Windows Accessories**, and then choose **Quick Assist**.
- For Windows 11 users, from the Start menu, select **All Apps**, **Windows Tools**, and then choose **Quick Assist**.
2. In the **Give assistance** section, helper selects **Assist another person**. The helper might be asked to choose their account or sign in. Quick Assist generates a time-limited security code. 2. In the **Give assistance** section, the helper selects **Assist another person**. The helper might be asked to choose their account or sign in. Quick Assist generates a time-limited security code.
3. Helper shares the security code with the user over the phone or with a messaging system. 3. Helper shares the security code with the user over the phone or with a messaging system.
@ -102,9 +110,51 @@ Either the support staff or a user can start a Quick Assist session.
6. The sharer receives a dialog asking for permission to show their screen or allow access. The sharer gives permission by selecting the **Allow** button. 6. The sharer receives a dialog asking for permission to show their screen or allow access. The sharer gives permission by selecting the **Allow** button.
## If Quick Assist is missing ## Install Quick Assist
If for some reason a user doesn't have Quick Assist on their system or it's not working properly, try to uninstall and reinstall it. For more information, see [Install Quick Assist](https://support.microsoft.com/windows/install-quick-assist-c17479b7-a49d-4d12-938c-dbfb97c88bca). ### Install Quick Assist from the Microsoft Store
1. Download the new version of Quick Assist by visiting the [Microsoft Store](https://apps.microsoft.com/store/detail/quick-assist/9P7BP5VNWKX5).
1. In the Microsoft Store, select **Get in Store app**. Then, give permission to install Quick Assist. When the installation is complete, you'll see **Get** change to **Open**.</br> :::image type="content" source="images/quick-assist-get.png" lightbox="images/quick-assist-get.png" alt-text="Microsoft Store window showing the Quick Assist app with a button labeled get in the bottom right corner.":::
For more information, visit [Install Quick Assist](https://support.microsoft.com/windows/install-quick-assist-c17479b7-a49d-4d12-938c-dbfb97c88bca).
### Install Quick Assist with Intune
Before installing Quick Assist, you'll need to set up synchronization between Intune and Microsoft Store for Business. If you've already set up sync, log into [Microsoft Store for Business](https://businessstore.microsoft.com) and skip to step 5.
1. Go to [Microsoft Endpoint Manager admin center](https://endpoint.microsoft.com/) and navigate to **Tenant administration** / **Connectors and tokens** / **Microsoft Store for Business** and verify that **Microsoft Store for Business sync** is set to **Enable**.
1. Using your Global Admin account, log into [Microsoft Store for Business](https://businessstore.microsoft.com).
1. Select **Manage** / **Settings** and turn on **Show offline apps**.
1. Choose the **Distribute** tab and verify that **Microsoft Intune** is **Active**. You may need to use the **+Add management tool** link if it's not.
1. Search for **Quick Assist** and select it from the Search results.
1. Choose the **Offline** license and select **Get the app**
1. From the Intune portal (Endpoint Manager admin center) choose **Sync**.
1. Navigate to **Apps** / **Windows** and you should see **Quick Assist (Offline)** in the list.
1. Select it to view its properties. By default, the app won't be assigned to anyone or any devices, select the **Edit** link.
1. Assign the app to the required group of devices and choose **Review + save** to complete the application install.
> [!NOTE]
> Assigning the app to a device or group of devices instead of a user is important because it's the only way to install a store app in device context.
Visit [Add Microsoft Store apps to Microsoft Intune](https://docs.microsoft.com/mem/intune/apps/store-apps-windows) for more information.
### Install Quick Assist Offline
To install Quick Assist offline, you'll need to download your APPXBUNDLE and unecoded XML file from [Microsoft Store for Business](https://businessstore.microsoft.com). Visit [Download an offline-licensed app](https://docs.microsoft.com/microsoft-store/distribute-offline-apps#download-an-offline-licensed-app) for more information.
1. Start **Windows PowerShell** with Administrative privileges.
1. In PowerShell, change the directory to the location you've saved the file to in step 1. (CD &#x3C;*location of package file*&#x3E;)
1. Run the following command to install Quick Assist: </br>*Add-appxprovisionedpackage -online -PackagePath "MicrosoftCorporationII.QuickAssist_2022.509.2259.0_neutral___8wekyb3d8bbwe.AppxBundle" -LicensePath "MicrosoftCorporationII.QuickAssist_8wekyb3d8bbwe_4bc27046-84c5-8679-dcc7-d44c77a47dd0.xml"*
1. After Quick Assist has installed, run this command: </br>_Get-appxpackage \*QuickAssist* -alluser_
After running the command, you'll see Quick Assist 2.X is installed for the user.
## Microsoft Edge WebView2
The Microsoft Edge WebView2 is a development control that uses Microsoft Edge as the rendering engine to display web content in native apps. The new Quick Assist app is written using this control and is required. For Windows 11 users, this runtime control is built in. For Windows 10 users, the Quick Assist Store app will detect if WebView2 is present on launch and if necessary, it will be installed automatically. If an error message or prompt is shown indicating WebView2 isn't present, it will need to be installed separately.
For more information on distributing and installing Microsoft Edge WebView2, visit [Distribute your app and the WebView2 Runtime](https://docs.microsoft.com/microsoft-edge/webview2/concepts/distribution)
## Next steps ## Next steps