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139
windows/deployment/upgrade/log-files.md
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@ -29,48 +29,35 @@ ms.collection: highpri
Several log files are created during each phase of the upgrade process. These log files are essential for troubleshooting upgrade problems. By default, the folders that contain these log files are hidden on the upgrade target computer. To view the log files, configure Windows Explorer to view hidden items, or use a tool to automatically gather these logs. The most useful log is **setupact.log**. The log files are located in a different folder depending on the Windows Setup phase. Recall that you can determine the phase from the extend code.
>[!NOTE]
>Also see the [Windows Error Reporting](windows-error-reporting.md) section in this document for help locating error codes and log files.
>Also see the [Windows Error Reporting](windows-error-reporting.md) section in this document for help locating error codes and log files.
The following table describes some log files and how to use them for troubleshooting purposes:<br>
<br>
<table>
<tr><td BGCOLOR="#a0e4fa"><font color="#000000"><B>Log file</td><td BGCOLOR="#a0e4fa"><font color="#000000"><B>Phase: Location</td><td BGCOLOR="#a0e4fa"><font color="#000000"><B>Description</td><td BGCOLOR="#a0e4fa"><font color="#000000"><B>When to use</td>
<tr><td rowspan="5">setupact.log</td><td>Down-Level:<br>$Windows.~BT\Sources\Panther</td><td>Contains information about setup actions during the downlevel phase. </td>
<td>All down-level failures and starting point for rollback investigations.<br> This is the most important log for diagnosing setup issues.</td>
<tr><td>OOBE:<br>$Windows.~BT\Sources\Panther\UnattendGC</td>
<td>Contains information about actions during the OOBE phase.</td><td>Investigating rollbacks that failed during OOBE phase and operations – 0x4001C, 0x4001D, 0x4001E, 0x4001F.</td>
<tr><td>Rollback:<br>$Windows.~BT\Sources\Rollback<td>Contains information about actions during rollback.<td>Investigating generic rollbacks - 0xC1900101.</td>
<tr><td>Pre-initialization (prior to downlevel):<br>Windows</td><td>Contains information about initializing setup.<td>If setup fails to launch.</td>
<tr><td>Post-upgrade (after OOBE):<br>Windows\Panther<td>Contains information about setup actions during the installation.<td>Investigate post-upgrade related issues.</td>
<tr><td>setuperr.log<td>Same as setupact.log<td>Contains information about setup errors during the installation.<td>Review all errors encountered during the installation phase.</td>
<tr><td>miglog.xml<td>Post-upgrade (after OOBE):<br>Windows\Panther<td>Contains information about what was migrated during the installation.<td>Identify post upgrade data migration issues.</td>
<tr><td>BlueBox.log<td>Down-Level:<br>Windows\Logs\Mosetup<td>Contains information communication between setup.exe and Windows Update.<td>Use during WSUS and WU down-level failures or for 0xC1900107.</td>
<tr><td>Supplemental rollback logs:<br>
Setupmem.dmp<br>
setupapi.dev.log<br>
Event logs (*.evtx)</td>
<td>$Windows.~BT\Sources\Rollback<td>Additional logs collected during rollback.</td>
<td>
Setupmem.dmp: If OS bug checks during upgrade, setup will attempt to extract a mini-dump.<br>
Setupapi: Device install issues - 0x30018<br>
Event logs: Generic rollbacks (0xC1900101) or unexpected reboots.</td>
</table>
|Log file |Phase: Location |Description |When to use|
|---|---|---|---|
|setupact.log|Down-Level:<br>$Windows.~BT\Sources\Panther|Contains information about setup actions during the downlevel phase. |All down-level failures and starting point for rollback investigations.<br> This is the most important log for diagnosing setup issues.|
|setupact.log|OOBE:<br>$Windows.~BT\Sources\Panther\UnattendGC|Contains information about actions during the OOBE phase.|Investigating rollbacks that failed during OOBE phase and operations – 0x4001C, 0x4001D, 0x4001E, 0x4001F.|
|setupact.log|Rollback:<br>$Windows.~BT\Sources\Rollback|Contains information about actions during rollback.|Investigating generic rollbacks - 0xC1900101.|
|setupact.log|Pre-initialization (prior to downlevel):<br>Windows|Contains information about initializing setup.|If setup fails to launch.|
|setupact.log|Post-upgrade (after OOBE):<br>Windows\Panther|Contains information about setup actions during the installation.|Investigate post-upgrade related issues.|
|setuperr.log|Same as setupact.log|Contains information about setup errors during the installation.|Review all errors encountered during the installation phase.|
|miglog.xml|Post-upgrade (after OOBE):<br>Windows\Panther|Contains information about what was migrated during the installation.|Identify post upgrade data migration issues.|
|BlueBox.log|Down-Level:<br>Windows\Logs\Mosetup|Contains information communication between setup.exe and Windows Update.|Use during WSUS and WU down-level failures or for 0xC1900107.|
|Supplemental rollback logs:<br>Setupmem.dmp<br>setupapi.dev.log<br>Event logs (*.evtx)|$Windows.~BT\Sources\Rollback|Additional logs collected during rollback.|Setupmem.dmp: If OS bug checks during upgrade, setup will attempt to extract a mini-dump.<br>Setupapi: Device install issues - 0x30018<br>Event logs: Generic rollbacks (0xC1900101) or unexpected reboots.|
## Log entry structure
A setupact.log or setuperr.log entry (files are located at C:\Windows) includes the following elements:
<ol>
<LI><B>The date and time</B> - 2016-09-08 09:20:05.
<LI><B>The log level</B> - Info, Warning, Error, Fatal Error.
<LI><B>The logging component</B> - CONX, MOUPG, PANTHR, SP, IBSLIB, MIG, DISM, CSI, CBS.
<UL>
<LI>The logging components SP (setup platform), MIG (migration engine), and CONX (compatibility information) are particularly useful for troubleshooting Windows Setup errors.
</UL>
<LI><B>The message</B> - Operation completed successfully.
</OL>
1. **The date and time** - 2016-09-08 09:20:05.
2. **The log level** - Info, Warning, Error, Fatal Error.
3. **The logging component** - CONX, MOUPG, PANTHR, SP, IBSLIB, MIG, DISM, CSI, CBS.
The logging components SP (setup platform), MIG (migration engine), and CONX (compatibility information) are particularly useful for troubleshooting Windows Setup errors.
4. **The message** - Operation completed successfully.
See the following example:
@ -83,40 +70,45 @@ See the following example:
The following instructions are meant for IT professionals. Also see the [Upgrade error codes](upgrade-error-codes.md) section in this guide to familiarize yourself with [result codes](upgrade-error-codes.md#result-codes) and [extend codes](upgrade-error-codes.md#extend-codes).
<br>To analyze Windows Setup log files:
To analyze Windows Setup log files:
<ol>
<LI>Determine the Windows Setup error code. This code should be returned by Windows Setup if it is not successful with the upgrade process.
<LI>Based on the <a href="upgrade-error-codes.md#extend-codes" data-raw-source="[extend code](upgrade-error-codes.md#extend-codes)">extend code</a> portion of the error code, determine the type and location of a <a href="#log-files" data-raw-source="[log files](#log-files)">log files</a> to investigate.
<LI>Open the log file in a text editor, such as notepad.
<LI>Using the <a href="upgrade-error-codes.md#result-codes" data-raw-source="[result code](upgrade-error-codes.md#result-codes)">result code</a> portion of the Windows Setup error code, search for the result code in the file and find the last occurrence of the code. Alternatively search for the &quot;abort&quot; and abandoning&quot; text strings described in step 7 below.
<LI>To find the last occurrence of the result code:
<OL type="a">
<LI>Scroll to the bottom of the file and click after the last character.
<LI>Click <B>Edit</B>.
<LI>Click <B>Find</B>.
<LI>Type the result code.
<LI>Under <B>Direction</B> select <b>Up</b>.
<LI>Click <b>Find Next</b>.
</OL>
<LI> When you have located the last occurrence of the result code, scroll up a few lines from this location in the file and review the processes that failed just prior to generating the result code.
<LI> Search for the following important text strings:
<UL>
<LI><B>Shell application requested abort</B>
<LI><B>Abandoning apply due to error for object</B>
</UL>
<LI> Decode Win32 errors that appear in this section.
<LI> Write down the timestamp for the observed errors in this section.
<LI> Search other log files for additional information matching these timestamps or errors.
</OL>
1. Determine the Windows Setup error code. This code should be returned by Windows Setup if it is not successful with the upgrade process.
2. Based on the [extend code](upgrade-error-codes.md#extend-codes) portion of the error code, determine the type and location of a [log files](#log-files) to investigate.
3. Open the log file in a text editor, such as notepad.
4. Using the [result code](upgrade-error-codes.md#result-codes) portion of the Windows Setup error code, search for the result code in the file and find the last occurrence of the code. Alternatively search for the "abort" and abandoning" text strings described in step 7 below.
5. To find the last occurrence of the result code:
1. Scroll to the bottom of the file and click after the last character.
2. Click **Edit**.
3. Click **Find**.
4. Type the result code.
5. Under **Direction** select **Up**.
6. Click **Find Next**.
6. When you have located the last occurrence of the result code, scroll up a few lines from this location in the file and review the processes that failed just prior to generating the result code.
7. Search for the following important text strings:
* **Shell application requested abort**
* **Abandoning apply due to error for object**
8. Decode Win32 errors that appear in this section.
9. Write down the timestamp for the observed errors in this section.
10. Search other log files for additional information matching these timestamps or errors.
For example, assume that the error code for an error is 0x8007042B - 0x2000D. Searching for "8007042B" reveals the following content from the setuperr.log file:
Some lines in the text below are shortened to enhance readability. The date and time at the start of each line (ex: 2016-10-05 15:27:08) is shortened to minutes and seconds, and the certificate file name which is a long text string is shortened to just "CN."
<br><B>setuperr.log</B> content:
**setuperr.log** content:
<pre>
```console
27:08, Error SP Error READ, 0x00000570 while gathering/applying object: File, C:\ProgramData\Microsoft\Crypto\RSA\S-1-5-18 [CN]. Will return 0[gle=0x00000570]
27:08, Error MIG Error 1392 while gathering object C:\ProgramData\Microsoft\Crypto\RSA\S-1-5-18 [CN]. Shell application requested abort![gle=0x00000570]
27:08, Error Gather failed. Last error: 0x00000000
@ -125,21 +117,21 @@ Some lines in the text below are shortened to enhance readability. The date and
27:09, Error SP Operation failed: Migrate framework (Full). Error: 0x8007042B[gle=0x000000b7]
27:09, Error SP Operation execution failed: 13. hr = 0x8007042B[gle=0x000000b7]
27:09, Error SP CSetupPlatformPrivate::Execute: Execution of operations queue failed, abandoning. Error: 0x8007042B[gle=0x000000b7]
</PRE>
```
The first line indicates there was an error **0x00000570** with the file **C:\ProgramData\Microsoft\Crypto\RSA\S-1-5-18 [CN]** (shown below):
<pre>
```console
27:08, Error SP Error READ, 0x00000570 while gathering/applying object: File, C:\ProgramData\Microsoft\Crypto\RSA\S-1-5-18 [CN]. Will return 0[gle=0x00000570]
</PRE>
```
</B>The error 0x00000570 is a [Win32 error code](/openspecs/windows_protocols/ms-erref/18d8fbe8-a967-4f1c-ae50-99ca8e491d2d) corresponding to: ERROR_FILE_CORRUPT: The file or directory is corrupted and unreadable.
The error 0x00000570 is a [Win32 error code](/openspecs/windows_protocols/ms-erref/18d8fbe8-a967-4f1c-ae50-99ca8e491d2d) corresponding to: ERROR_FILE_CORRUPT: The file or directory is corrupted and unreadable.
Therefore, Windows Setup failed because it was not able to migrate the corrupt file **C:\ProgramData\Microsoft\Crypto\RSA\S-1-5-18\[CN]**. This file is a local system certificate and can be safely deleted. Searching the setupact.log file for additional details, the phrase "Shell application requested abort" is found in a location with the same timestamp as the lines in setuperr.log. This confirms our suspicion that this file is the cause of the upgrade failure:
<br><B>setupact.log</B> content:
**setupact.log** content:
<pre>
```console
27:00, Info Gather started at 10/5/2016 23:27:00
27:00, Info [0x080489] MIG Setting system object filter context (System)
27:00, Info [0x0803e5] MIG Not unmapping HKCU\Software\Classes; it is not mapped
@ -160,11 +152,11 @@ Therefore, Windows Setup failed because it was not able to migrate the corrupt f
27:08, Info Gather ended at 10/5/2016 23:27:08 with result 44
27:08, Info Leaving MigGather method
27:08, Error SP SPDoFrameworkGather: Gather operation failed. Error: 0x0000002C
</pre>
```
<br><B>setupapi.dev.log</B> content:
**setupapi.dev.log** content:
<pre>
```console
>>> [Device Install (UpdateDriverForPlugAndPlayDevices) - PCI\VEN_8086&DEV_8C4F]
>>> Section start 2019/09/26 20:13:01.623
cmd: rundll32.exe "C:\WINDOWS\Installer\MSI6E4C.tmp",zzzzInvokeManagedCustomActionOutOfProc SfxCA_95972906 484 ChipsetWiX.CustomAction!Intel.Deployment.ChipsetWiX.CustomActions.InstallDrivers
@ -248,9 +240,12 @@ Therefore, Windows Setup failed because it was not able to migrate the corrupt f
! ndv: No devices were updated.
<<< Section end 2019/09/26 20:13:01.759
<<< [Exit status: FAILURE(0xC1900101)]
</pre>
```
<br>This analysis indicates that the Windows upgrade error can be resolved by deleting the C:\ProgramData\Microsoft\Crypto\RSA\S-1-5-18\[CN] file. Note: In this example, the full, unshortened file name is C:\ProgramData\Microsoft\Crypto\RSA\S-1-5-18\be8228fb2d3cb6c6b0ccd9ad51b320b4_a43d512c-69f2-42de-aef9-7a88fabdaa3f.
This analysis indicates that the Windows upgrade error can be resolved by deleting the C:\ProgramData\Microsoft\Crypto\RSA\S-1-5-18\[CN] file.
> [!NOTE]
> In this example, the full, unshortened file name is C:\ProgramData\Microsoft\Crypto\RSA\S-1-5-18\be8228fb2d3cb6c6b0ccd9ad51b320b4_a43d512c-69f2-42de-aef9-7a88fabdaa3f.
## Related topics

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windows/deployment/upgrade/resolution-procedures.md
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@ -69,196 +69,40 @@ See the following general troubleshooting procedures associated with a result co
## Other result codes
<br /><table>
<tr>
<td BGCOLOR="#a0e4fa"><font color="#000000"><b>Error code</b></font></td>
<td BGCOLOR="#a0e4fa"><font color="#000000"><b>Cause</b></font></td>
<td BGCOLOR="#a0e4fa"><font color="#000000"><b>Mitigation</b></font></td>
</tr>
<tr>
<td>0xC1800118</td>
<td>WSUS has downloaded content that it cannot use due to a missing decryption key.</td>
<td>See <a href="/archive/blogs/wsus/resolving-error-0xc1800118" data-raw-source="[Steps to resolve error 0xC1800118](/archive/blogs/wsus/resolving-error-0xc1800118)">Steps to resolve error 0xC1800118</a> for information.</td>
</tr>
<tr>
<td>0xC1900200</td>
<td>Setup.exe has detected that the machine does not meet the minimum system requirements.</td>
<td>Ensure the system you are trying to upgrade meets the minimum system requirements. <br>See <a href="https://www.microsoft.com/windows/windows-10-specifications" data-raw-source="[Windows 10 specifications](https://www.microsoft.com/windows/windows-10-specifications)">Windows 10 specifications</a> for information.</td>
</tr>
<tr>
<td>0x80090011</td>
<td>A device driver error occurred during user data migration.</td>
<td>Contact your hardware vendor and get all the device drivers updated. It is recommended to have an active internet connection during upgrade process.
<br>Ensure that &quot;Download and install updates (recommended)&quot; is accepted at the start of the upgrade process.</td>
</tr>
<tr>
<td>0xC7700112</td>
<td>Failure to complete writing data to the system drive, possibly due to write access failure on the hard disk.</td>
<td>This issue is resolved in the latest version of Upgrade Assistant.
<br>Ensure that &quot;Download and install updates (recommended)&quot; is accepted at the start of the upgrade process.</td>
</tr>
<tr>
<td>0x80190001</td>
<td>An unexpected error was encountered while attempting to download files required for upgrade.</td>
<td>To resolve this issue, download and run the media creation tool. See <a href="https://www.microsoft.com/software-download/windows10" data-raw-source="[Download windows 10](https://www.microsoft.com/software-download/windows10)">Download windows 10</a>.
</td>
</tr>
<tr>
<td>0x80246007</td>
<td>The update was not downloaded successfully.</td>
<td>Attempt other methods of upgrading the operating system.<br>
Download and run the media creation tool. See <a href="https://www.microsoft.com/software-download/windows10" data-raw-source="[Download windows 10](https://www.microsoft.com/software-download/windows10)">Download windows 10</a>.
<br>Attempt to upgrade using .ISO or USB.<br>
<strong>Note</strong><br>Windows 10 Enterprise isn’t available in the media creation tool. For more information, go to the <a href="https://www.microsoft.com/licensing/servicecenter/default.aspx" data-raw-source="[Volume Licensing Service Center](https://www.microsoft.com/licensing/servicecenter/default.aspx)">Volume Licensing Service Center</a>.
</td>
</tr>
<tr>
<td>0x80244018</td>
<td>Your machine is connected through a proxy server.</td>
<td>Make sure Automatically Detect Settings is selected in internet options. (<b>Control Panel</b> > <b>Internet Options</b> > <b>Connections</b> > <b>LAN Settings</b>).
</td>
</tr>
<tr>
<td>0xC1900201</td>
<td>The system did not pass the minimum requirements to install the update.</td>
<td>Contact the hardware vendor to get the latest updates.</td>
</tr>
<tr>
<td>0x80240017</td>
<td>The upgrade is unavailable for this edition of Windows.</td>
<td>Administrative policies enforced by your organization might be preventing the upgrade. Contact your IT administrator.</td>
</tr>
<tr>
<td>0x80070020</td>
<td>The existing process cannot access the file because it is being used by another process.</td>
<td>Use the MSCONFIG tool to perform a clean boot on the machine and then try to perform the update again. For more information, see <a href="https://support.microsoft.com/kb/929135" data-raw-source="[How to perform a clean boot in Windows](https://support.microsoft.com/kb/929135)">How to perform a clean boot in Windows</a>.</td>
</tr>
<tr>
<td>0x80070522</td>
<td>The user doesn’t have required privilege or credentials to upgrade.</td>
<td>Ensure that you have signed in as a local administrator or have local administrator privileges.</td>
</tr>
<tr>
<td>0xC1900107</td>
<td>A cleanup operation from a previous installation attempt is still pending and a system reboot is required in order to continue the upgrade.
</td>
<td>Restart the device and run setup again. If restarting the device does not resolve the issue, then use the Disk Cleanup utility and clean up the temporary files as well as the System files. For more information, see <a href="https://support.microsoft.com/instantanswers/8fef4121-711b-4be1-996f-99e02c7301c2/disk-cleanup-in-windows-10" data-raw-source="[Disk cleanup in Windows 10](https://support.microsoft.com/instantanswers/8fef4121-711b-4be1-996f-99e02c7301c2/disk-cleanup-in-windows-10)">Disk cleanup in Windows 10</a>.</td>
</tr>
<tr>
<td>0xC1900209</td>
<td>The user has chosen to cancel because the system does not pass the compatibility scan to install the update. Setup.exe will report this error when it can upgrade the machine with user data but cannot migrate installed applications.</td>
<td>Incompatible software is blocking the upgrade process. Uninstall the application and try the upgrade again. See <a href="/archive/blogs/mniehaus/windows-10-pre-upgrade-validation-using-setup-exe" data-raw-source="[Windows 10 Pre-Upgrade Validation using SETUP.EXE](/archive/blogs/mniehaus/windows-10-pre-upgrade-validation-using-setup-exe)">Windows 10 Pre-Upgrade Validation using SETUP.EXE</a> for more information.
<br>You can also download the <a href="https://go.microsoft.com/fwlink/p/?LinkId=526740">Windows Assessment and Deployment Kit (ADK) for Windows 10</a> and install Application Compatibility Tools.
</td>
</tr>
<tr>
<td>0x8007002 </td>
<td>This error is specific to upgrades using System Center 2012 Configuration Manager R2 SP1 CU3 (5.00.8238.1403)</td>
<td>Analyze the SMSTS.log and verify that the upgrade is failing on &quot;Apply Operating system&quot; Phase: Error 80072efe DownloadFileWithRanges() failed. 80072efe. ApplyOperatingSystem (0x0760)
<br>The error 80072efe means that the connection with the server was terminated abnormally.
<br>To resolve this issue, try the OS Deployment test on a client in same VLAN as the Configuration Manager server. Check the network configuration for random client-server connection issues happening on the remote VLAN.
</td>
</tr>
<tr>
<td>0x80240FFF </td>
<td>Occurs when update synchronization fails. It can occur when you are using Windows Server Update Services on its own or when it is integrated with Microsoft Endpoint Configuration Manager. If you enable update synchronization before you install <a href="https://support.microsoft.com/help/3095113/">hotfix 3095113</a>, WSUS doesn&#39;t recognize the Upgrades classification and instead treats the upgrade like a regular update.</td>
<td> You can prevent this by installing <a href="/archive/blogs/wsus/important-update-for-wsus-4-0-kb-3095113">hotfix 3095113</a> before you enable update synchronization. However, if you have already run into this problem, do the following:
<ol>
<li>Disable the Upgrades classification.</li>
<li>Install hotfix 3095113.</li>
<li>Delete previously synched updates.</li>
<li>Enable the Upgrades classification.</li>
<li>Perform a full synch.</li>
</ol>
For detailed information on how to run these steps check out <a href="/archive/blogs/wsus/how-to-delete-upgrades-in-wsus">How to delete upgrades in WSUS</a>.</p>
</td>
</tr>
<tr>
<td>0x8007007E</td>
<td>Occurs when update synchronization fails because you do not have <a href="https://support.microsoft.com/help/3095113/">hotfix 3095113</a> installed before you enable update synchronization. Specifically, the CopyToCache operation fails on clients that have already downloaded the upgrade because Windows Server Update Services has bad metadata related to the upgrade. It can occur when you are using standalone Windows Server Update Services or when WSUS is integrated with Microsoft Endpoint Configuration Manager.</td>
<td> Use the following steps to repair Windows Server Update Services. You must run these steps on each WSUS server that synched metadata before you installed the hotfix.
<ol>
<li>Stop the Windows Update service. Sign in as a user with administrative privileges, and then do the following:
<ol>
<li>Open <b>Administrative Tools</b> from the Control Panel.</li>
<li>Double-click <b>Services</b>.</li>
<li>Find the <b>Windows Update</b> service, right-click it, and then select <b>Stop</b>. If prompted, enter your credentials.</li>
</ol>
</li>
<li>Delete all files and folders under c:\Windows\SoftwareDistribution\DataStore.</li>
<li>Restart the Windows Update service.</li>
</ol>
</td>
</tr>
</table>
|Error code|Cause|Mitigation|
|--- |--- |--- |
|0xC1800118|WSUS has downloaded content that it cannot use due to a missing decryption key.|See [Steps to resolve error 0xC1800118](/archive/blogs/wsus/resolving-error-0xc1800118) for information.|
|0xC1900200|Setup.exe has detected that the machine does not meet the minimum system requirements.|Ensure the system you are trying to upgrade meets the minimum system requirements. See [Windows 10 specifications](https://www.microsoft.com/windows/windows-10-specifications) for information.|
|0x80090011|A device driver error occurred during user data migration.|Contact your hardware vendor and get all the device drivers updated. It is recommended to have an active internet connection during upgrade process.<p>Ensure that "Download and install updates (recommended)" is accepted at the start of the upgrade process.|
|0xC7700112|Failure to complete writing data to the system drive, possibly due to write access failure on the hard disk.|This issue is resolved in the latest version of Upgrade Assistant.<p>Ensure that "Download and install updates (recommended)" is accepted at the start of the upgrade process.|
|0x80190001|An unexpected error was encountered while attempting to download files required for upgrade.|To resolve this issue, download and run the media creation tool. See [Download windows 10](https://www.microsoft.com/software-download/windows10).|
|0x80246007|The update was not downloaded successfully.|Attempt other methods of upgrading the operating system.<p>Download and run the media creation tool. See [Download windows 10](https://www.microsoft.com/software-download/windows10).<p>Attempt to upgrade using .ISO or USB.<p> **Note:** Windows 10 Enterprise isn’t available in the media creation tool. For more information, go to the [Volume Licensing Service Center](https://www.microsoft.com/licensing/servicecenter/default.aspx).|
|0x80244018|Your machine is connected through a proxy server.|Make sure Automatically Detect Settings is selected in internet options. (Control Panel > Internet Options > Connections > LAN Settings).|
|0xC1900201|The system did not pass the minimum requirements to install the update.|Contact the hardware vendor to get the latest updates.|
|0x80240017|The upgrade is unavailable for this edition of Windows.|Administrative policies enforced by your organization might be preventing the upgrade. Contact your IT administrator.|
|0x80070020|The existing process cannot access the file because it is being used by another process.|Use the MSCONFIG tool to perform a clean boot on the machine and then try to perform the update again. For more information, see [How to perform a clean boot in Windows](https://support.microsoft.com/kb/929135).|
|0x80070522|The user doesn’t have required privilege or credentials to upgrade.|Ensure that you have signed in as a local administrator or have local administrator privileges.|
|0xC1900107|A cleanup operation from a previous installation attempt is still pending and a system reboot is required in order to continue the upgrade.|Restart the device and run setup again. If restarting the device does not resolve the issue, then use the Disk Cleanup utility and clean up the temporary files as well as the System files. For more information, see [Disk cleanup in Windows 10](https://support.microsoft.com/instantanswers/8fef4121-711b-4be1-996f-99e02c7301c2/disk-cleanup-in-windows-10).|
|0xC1900209|The user has chosen to cancel because the system does not pass the compatibility scan to install the update. Setup.exe will report this error when it can upgrade the machine with user data but cannot migrate installed applications.|Incompatible software is blocking the upgrade process. Uninstall the application and try the upgrade again. See [Windows 10 Pre-Upgrade Validation using SETUP.EXE](/archive/blogs/mniehaus/windows-10-pre-upgrade-validation-using-setup-exe) for more information.<p>You can also download the Windows Assessment and Deployment Kit (ADK) for Windows 10 and install Application Compatibility Tools.|
|0x8007002|This error is specific to upgrades using System Center 2012 Configuration Manager R2 SP1 CU3 (5.00.8238.1403)|Analyze the SMSTS.log and verify that the upgrade is failing on "Apply Operating system" Phase: Error 80072efe DownloadFileWithRanges() failed. 80072efe. ApplyOperatingSystem (0x0760)<p>The error 80072efe means that the connection with the server was terminated abnormally.<p>To resolve this issue, try the OS Deployment test on a client in same VLAN as the Configuration Manager server. Check the network configuration for random client-server connection issues happening on the remote VLAN.|
|0x80240FFF|Occurs when update synchronization fails. It can occur when you are using Windows Server Update Services on its own or when it is integrated with Microsoft Endpoint Configuration Manager. If you enable update synchronization before you install hotfix 3095113, WSUS doesn't recognize the Upgrades classification and instead treats the upgrade like a regular update.|You can prevent this by installing hotfix 3095113 before you enable update synchronization. However, if you have already run into this problem, do the following:<ol><li>Disable the Upgrades classification.<li>Install hotfix 3095113.<li>Delete previously synched updates.<li>Enable the Upgrades classification.<li>Perform a full synch.</ol><p>For detailed information on how to run these steps check out How to delete upgrades in WSUS.|
|0x8007007E|Occurs when update synchronization fails because you do not have hotfix 3095113 installed before you enable update synchronization. Specifically, the CopyToCache operation fails on clients that have already downloaded the upgrade because Windows Server Update Services has bad metadata related to the upgrade. It can occur when you are using standalone Windows Server Update Services or when WSUS is integrated with Microsoft Endpoint Configuration Manager.|Use the following steps to repair Windows Server Update Services. You must run these steps on each WSUS server that synched metadata before you installed the hotfix.<p>Stop the Windows Update service. <li>Sign in as a user with administrative privileges, and then do the following:<li>Open Administrative Tools from the Control Panel.<li>Double-click Services.<li>Find the Windows Update service, right-click it, and then select Stop. If prompted, enter your credentials.<p>Delete all files and folders under c:\Windows\SoftwareDistribution\DataStore.<p>Restart the Windows Update service.|
## Other error codes
<br><table>
<tr><td BGCOLOR="#a0e4fa"><font color="#000000">Error Codes<td BGCOLOR="#a0e4fa"><font color="#000000">Cause<td BGCOLOR="#a0e4fa"><font color="#000000">Mitigation</td></tr>
<tr><td>0x80070003- 0x20007
<td>This is a failure during SafeOS phase driver installation.
<td><a href="/windows-hardware/drivers/install/troubleshooting-device-and-driver-installations" data-raw-source="[Verify device drivers](/windows-hardware/drivers/install/troubleshooting-device-and-driver-installations)">Verify device drivers</a> on the computer, and <a href="log-files.md#analyze-log-files" data-raw-source="[analyze log files](log-files.md#analyze-log-files)">analyze log files</a> to determine the problem driver.
</td></tr>
<tr><td>0x8007025D - 0x2000C
<td>This error occurs if the ISO file&#39;s metadata is corrupt.<td>&quot;Re-download the ISO/Media and re-attempt the upgrade.
Alternatively, re-create installation media the [Media Creation Tool](https://www.microsoft.com/software-download/windows10).
</td></tr>
<tr><td>0x80070490 - 0x20007<td>An incompatible device driver is present.
<td><a href="/windows-hardware/drivers/install/troubleshooting-device-and-driver-installations" data-raw-source="[Verify device drivers](/windows-hardware/drivers/install/troubleshooting-device-and-driver-installations)">Verify device drivers</a> on the computer, and <a href="log-files.md#analyze-log-files" data-raw-source="[analyze log files](log-files.md#analyze-log-files)">analyze log files</a> to determine the problem driver.
</td></tr>
<tr><td>0xC1900101 - 0x2000c
<td>An unspecified error occurred in the SafeOS phase during WIM apply. This can be caused by an outdated driver or disk corruption.
<td>Run checkdisk to repair the file system. For more information, see the <a href="quick-fixes.md" data-raw-source="[quick fixes](quick-fixes.md)">quick fixes</a> section in this guide.
<br>Update drivers on the computer, and select &quot;Download and install updates (recommended)&quot; during the upgrade process. Disconnect devices other than the mouse, keyboard and display.</td></tr>
<tr><td>0xC1900200 - 0x20008
<td>The computer doesn’t meet the minimum requirements to download or upgrade to Windows 10.
See <a href="https://www.microsoft.com/windows/windows-10-specifications" data-raw-source="[Windows 10 Specifications](https://www.microsoft.com/windows/windows-10-specifications)">Windows 10 Specifications</a> and verify the computer meets minimum requirements.
Review logs for [compatibility information](/archive/blogs/askcore/using-the-windows-10-compatibility-reports-to-understand-upgrade-issues).</td></tr>
<tr><td>0x80070004 - 0x3000D
<td>This is a problem with data migration during the first boot phase. There are multiple possible causes.
<td><a href="log-files.md#analyze-log-files" data-raw-source="[Analyze log files](log-files.md#analyze-log-files)">Analyze log files</a> to determine the issue.</td></tr>
<tr><td>0xC1900101 - 0x4001E
<td>Installation failed in the SECOND_BOOT phase with an error during PRE_OOBE operation.
<td>This is a generic error that occurs during the OOBE phase of setup. See the <a href="#0xc1900101" data-raw-source="[0xC1900101](#0xc1900101)">0xC1900101</a> section of this guide and review general troubleshooting procedures described in that section.</td></tr>
<tr><td>0x80070005 - 0x4000D
<td>The installation failed in the SECOND_BOOT phase with an error in during MIGRATE_DATA operation. This error indicates that access was denied while attempting to migrate data.
<td><a href="log-files.md#analyze-log-files" data-raw-source="[Analyze log files](log-files.md#analyze-log-files)">Analyze log files</a> to determine the data point that is reporting access denied.</td></tr>
<tr><td>0x80070004 - 0x50012
<td>Windows Setup failed to open a file.
<td><a href="log-files.md#analyze-log-files" data-raw-source="[Analyze log files](log-files.md#analyze-log-files)">Analyze log files</a> to determine the data point that is reporting access problems.</td></tr>
<tr><td>0xC190020e
<br>0x80070070 - 0x50011
<br>0x80070070 - 0x50012
<br>0x80070070 - 0x60000
<td>These errors indicate the computer does not have enough free space available to install the upgrade.
<td>To upgrade a computer to Windows 10, it requires 16 GB of free hard drive space for a 32-bit OS, and 20 GB for a 64-bit OS. If there is not enough space, attempt to <a href="https://support.microsoft.com/help/17421/windows-free-up-drive-space" data-raw-source="[free up drive space](https://support.microsoft.com/help/17421/windows-free-up-drive-space)">free up drive space</a> before proceeding with the upgrade.
> [!NOTE]
> If your device allows it, you can use an external USB drive for the upgrade process. Windows setup will back up the previous version of Windows to a USB external drive. The external drive must be at least 8GB (16GB is recommended). The external drive should be formatted using NTFS. Drives that are formatted in FAT32 may run into errors due to FAT32 file size limitations. USB drives are preferred over SD cards because drivers for SD cards are not migrated if the device does not support Connected Standby.
</td></tr>
</table>
| Error Codes | Cause | Mitigation |
| --- | --- | --- |
|0x80070003- 0x20007|This is a failure during SafeOS phase driver installation.|[Verify device drivers](/windows-hardware/drivers/install/troubleshooting-device-and-driver-installations) on the computer, and [analyze log files](log-files.md#analyze-log-files) to determine the problem driver.|
|0x8007025D - 0x2000C|This error occurs if the ISO file&#39;s metadata is corrupt.|Re-download the ISO/Media and re-attempt the upgrade<p>Alternatively, re-create installation media the [Media Creation Tool](https://www.microsoft.com/software-download/windows10).|
|0x80070490 - 0x20007|An incompatible device driver is present.|[Verify device drivers](/windows-hardware/drivers/install/troubleshooting-device-and-driver-installations) on the computer, and [analyze log files](log-files.md#analyze-log-files) to determine the problem driver.|
|0xC1900101 - 0x2000c|An unspecified error occurred in the SafeOS phase during WIM apply. This can be caused by an outdated driver or disk corruption.|Run checkdisk to repair the file system. For more information, see the [quick fixes](quick-fixes.md) section in this guide.<br>Update drivers on the computer, and select "Download and install updates (recommended)" during the upgrade process. Disconnect devices other than the mouse, keyboard and display.|
|0xC1900200 - 0x20008|The computer doesn’t meet the minimum requirements to download or upgrade to Windows 10.|See [Windows 10 Specifications](https://www.microsoft.com/windows/windows-10-specifications) and verify the computer meets minimum requirements.<p>Review logs for [compatibility information](/archive/blogs/askcore/using-the-windows-10-compatibility-reports-to-understand-upgrade-issues).|
|0xC1900200 - 0x20008|The computer doesn’t meet the minimum requirements to download or upgrade to Windows 10.<p>See [Windows 10 Specifications](https://www.microsoft.com/windows/windows-10-specifications) and verify the computer meets minimum requirements.<p>Review logs for [Windows 10 Specifications](https://www.microsoft.com/windows/windows-10-specifications).||
|0x80070004 - 0x3000D|This is a problem with data migration during the first boot phase. There are multiple possible causes.|[Analyze log files](log-files.md#analyze-log-files) to determine the issue.|
|0xC1900101 - 0x4001E|Installation failed in the SECOND_BOOT phase with an error during PRE_OOBE operation.|This is a generic error that occurs during the OOBE phase of setup. See the [0xC1900101](#0xc1900101) section of this guide and review general troubleshooting procedures described in that section.|
|0x80070005 - 0x4000D|The installation failed in the SECOND_BOOT phase with an error in during MIGRATE_DATA operation. This error indicates that access was denied while attempting to migrate data.|[Analyze log files](log-files.md#analyze-log-files) to determine the data point that is reporting access denied.|
|0x80070004 - 0x50012|Windows Setup failed to open a file.|[Analyze log files](log-files.md#analyze-log-files) to determine the data point that is reporting access problems.|
|0xC190020e<br>0x80070070 - 0x50011<br>0x80070070 - 0x50012<br>0x80070070 - 0x60000|These errors indicate the computer does not have enough free space available to install the upgrade.|To upgrade a computer to Windows 10, it requires 16 GB of free hard drive space for a 32-bit OS, and 20 GB for a 64-bit OS. If there is not enough space, attempt to [free up drive space](https://support.microsoft.com/help/17421/windows-free-up-drive-space) before proceeding with the upgrade. <p><div>**Note:** If your device allows it, you can use an external USB drive for the upgrade process. Windows setup will back up the previous version of Windows to a USB external drive. The external drive must be at least 8GB (16GB is recommended). The external drive should be formatted using NTFS. Drives that are formatted in FAT32 may run into errors due to FAT32 file size limitations. USB drives are preferred over SD cards because drivers for SD cards are not migrated if the device does not support Connected Standby.</div>|
## Modern setup errors