deepblue/windows-itpro-docs
1
0
Fork 0
mirror of https://github.com/MicrosoftDocs/windows-itpro-docs.git synced 2025-05-12 21:37:22 +00:00
Code Issues Actions 2 Packages Projects Releases Wiki Activity

Merge pull request #3572 from MicrosoftDocs/repo_sync_working_branch

Browse Source 
Confirm merge from repo_sync_working_branch to master to sync with https://github.com/MicrosoftDocs/windows-itpro-docs (branch public)
This commit is contained in:
Gary Moore 2020-08-18 16:22:21 -07:00 committed by GitHub
commit 5cc4f4df5c
No known key found for this signature in database
GPG Key ID: 4AEE18F83AFDEB23
1 changed files with 8 additions and 1 deletions
Show Stats Download Patch File Download Diff File Expand all files Collapse all files

9
windows/deployment/update/windows-update-troubleshooting.md
View File

@ -19,9 +19,13 @@ ms.topic: article
If you run into problems when using Windows Update, start with the following steps: If you run into problems when using Windows Update, start with the following steps:
1. Run the built-in Windows Update troubleshooter to fix common issues. Navigate to **Settings > Update & Security > Troubleshoot > Windows Update**. 1. Run the built-in Windows Update troubleshooter to fix common issues. Navigate to **Settings > Update & Security > Troubleshoot > Windows Update**.
2. Install the most recent Servicing Stack Update (SSU) that matches your version of Windows from the Microsoft Update Catalog. See [Servicing stack updates](servicing-stack-updates.md) for more details on SSU. 2. Install the most recent Servicing Stack Update (SSU) that matches your version of Windows from the Microsoft Update Catalog. See [Servicing stack updates](servicing-stack-updates.md) for more details on SSU.
3. Make sure that you install the latest Windows updates, cumulative updates, and rollup updates. To verify the update status, refer to the appropriate update history for your system: 3. Make sure that you install the latest Windows updates, cumulative updates, and rollup updates. To verify the update status, refer to the appropriate update history for your system:
- [Windows 10, version 2004 and Windows Server, version 2004](https://support.microsoft.com/help/4555932)
- [Windows 10, version 1909 and Windows Server, version 1909](https://support.microsoft.com/help/4529964)
- [Windows 10, version 1903 and Windows Server, version 1903](https://support.microsoft.com/help/4498140) - [Windows 10, version 1903 and Windows Server, version 1903](https://support.microsoft.com/help/4498140)
- [Windows 10, version 1809 and Windows Server 2019](https://support.microsoft.com/help/4464619/windows-10-update-history) - [Windows 10, version 1809 and Windows Server 2019](https://support.microsoft.com/help/4464619/windows-10-update-history)
- [Windows 10, version 1803](https://support.microsoft.com/help/4099479/windows-10-update-history) - [Windows 10, version 1803](https://support.microsoft.com/help/4099479/windows-10-update-history)
@ -49,8 +53,11 @@ If the update you're offered isn't the most current available, it might be becau
## My device is frozen at scan. Why? ## My device is frozen at scan. Why?
The Settings UI is talking to the Update Orchestrator service which in turn is talking to Windows Update service. If these services stop unexpectedly then you might see this behavior. In such cases, do the following: The Settings UI is talking to the Update Orchestrator service which in turn is talking to Windows Update service. If these services stop unexpectedly then you might see this behavior. In such cases, do the following:
1. Close the Settings app and reopen it. 1. Close the Settings app and reopen it.
2. Launch Services.msc and check if the following services are running: 2. Launch Services.msc and check if the following services are running:
- Update State Orchestrator - Update State Orchestrator
- Windows Update - Windows Update
@ -164,7 +171,7 @@ Check that your device can access these Windows Update endpoints:
## Updates aren't downloading from the intranet endpoint (WSUS or Configuration Manager) ## Updates aren't downloading from the intranet endpoint (WSUS or Configuration Manager)
Windows 10 devices can receive updates from a variety of sources, including Windows Update online, a Windows Server Update Services server, and others. To determine the source of Windows Updates currently being used on a device, follow these steps: Windows 10 devices can receive updates from a variety of sources, including Windows Update online, a Windows Server Update Services server, and others. To determine the source of Windows Updates currently being used on a device, follow these steps:
1. Start Windows PowerShell as an administrator 1. Start Windows PowerShell as an administrator.
2. Run \$MUSM = New-Object -ComObject "Microsoft.Update.ServiceManager". 2. Run \$MUSM = New-Object -ComObject "Microsoft.Update.ServiceManager".
3. Run \$MUSM.Services. 3. Run \$MUSM.Services.