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2019-10-28 13:39:01 -07:00
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windows/security/information-protection/bitlocker/ts-bitlocker-recovery-issues.md
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@ -124,7 +124,7 @@ If you have installed a TPM or UEFI update and your device cannot start, even if
To do this, follow these steps: To do this, follow these steps:
1. Obtain your BitLocker recovery password from [go.microsoft.com/fwlink/p/?LinkId=237614](http://go.microsoft.com/fwlink/p/?LinkId=237614). If BitLocker is managed by a different method, such as Microsoft BitLocker Administration and Monitoring (MBAM), contact your administrator for help. 1. Obtain your BitLocker recovery password from [your Microsoft.com account](https://account.microsoft.com/devices/recoverykey). If BitLocker is managed by a different method, such as Microsoft BitLocker Administration and Monitoring (MBAM), contact your administrator for help.
1. Use another computer to download the Surface recovery image from [Download a recovery image for your Surface](https://support.microsoft.com/surfacerecoveryimage). Use the downloaded image to create a USB recovery drive. 1. Use another computer to download the Surface recovery image from [Download a recovery image for your Surface](https://support.microsoft.com/surfacerecoveryimage). Use the downloaded image to create a USB recovery drive.
1. Insert the USB Surface recovery image drive into the Surface device, and start the device. 1. Insert the USB Surface recovery image drive into the Surface device, and start the device.
1. When you are prompted, select the following items: 1. When you are prompted, select the following items:
@ -199,7 +199,7 @@ You can avoid this scenario when you install updates to system firmware or TPM f
> [!IMPORTANT] > [!IMPORTANT]
> TPM and UEFI firmware updates may require multiple restarts while they install. To keep BitLocker suspended during this process, you must use [Suspend-BitLocker](https://docs.microsoft.com/powershell/module/bitlocker/suspend-bitlocker?view=winserver2012r2-ps) and set the **Reboot Count** parameter to either of the following values: > TPM and UEFI firmware updates may require multiple restarts while they install. To keep BitLocker suspended during this process, you must use [Suspend-BitLocker](https://docs.microsoft.com/powershell/module/bitlocker/suspend-bitlocker?view=winserver2012r2-ps) and set the **Reboot Count** parameter to either of the following values:
> - **2** or greater: This value sets the number of times the device can restart before BitLocker Device Encryption resumes. > - **2** or greater: This value sets the number of times the device can restart before BitLocker Device Encryption resumes.
> - **0**: This value suspends BitLocker Drive Encryption indefinitely, until you use [Resume-BitLocker](https://docs.microsoft.com/en-us/powershell/module/bitlocker/resume-bitlocker?view=winserver2012r2-ps) or another mechanism to resume protection. > - **0**: This value suspends BitLocker Drive Encryption indefinitely, until you use [Resume-BitLocker](https://docs.microsoft.com/powershell/module/bitlocker/resume-bitlocker?view=winserver2012r2-ps) or another mechanism to resume protection.
To suspend BitLocker while you install TPM or UEFI firmware updates: To suspend BitLocker while you install TPM or UEFI firmware updates: