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v-tea@microsoft.com
2019-10-28 13:39:01 -07:00
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windows/security/information-protection/bitlocker/ts-bitlocker-recovery-issues.md
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@ -124,7 +124,7 @@ If you have installed a TPM or UEFI update and your device cannot start, even if
To do this, follow these steps:
1. Obtain your BitLocker recovery password from [go.microsoft.com/fwlink/p/?LinkId=237614](http://go.microsoft.com/fwlink/p/?LinkId=237614). If BitLocker is managed by a different method, such as Microsoft BitLocker Administration and Monitoring (MBAM), contact your administrator for help.
1. Obtain your BitLocker recovery password from [your Microsoft.com account](https://account.microsoft.com/devices/recoverykey). If BitLocker is managed by a different method, such as Microsoft BitLocker Administration and Monitoring (MBAM), contact your administrator for help.
1. Use another computer to download the Surface recovery image from [Download a recovery image for your Surface](https://support.microsoft.com/surfacerecoveryimage). Use the downloaded image to create a USB recovery drive.
1. Insert the USB Surface recovery image drive into the Surface device, and start the device.
1. When you are prompted, select the following items:
@ -199,7 +199,7 @@ You can avoid this scenario when you install updates to system firmware or TPM f
> [!IMPORTANT]
> TPM and UEFI firmware updates may require multiple restarts while they install. To keep BitLocker suspended during this process, you must use [Suspend-BitLocker](https://docs.microsoft.com/powershell/module/bitlocker/suspend-bitlocker?view=winserver2012r2-ps) and set the **Reboot Count** parameter to either of the following values:
> - **2** or greater: This value sets the number of times the device can restart before BitLocker Device Encryption resumes.
> - **0**: This value suspends BitLocker Drive Encryption indefinitely, until you use [Resume-BitLocker](https://docs.microsoft.com/en-us/powershell/module/bitlocker/resume-bitlocker?view=winserver2012r2-ps) or another mechanism to resume protection.
> - **0**: This value suspends BitLocker Drive Encryption indefinitely, until you use [Resume-BitLocker](https://docs.microsoft.com/powershell/module/bitlocker/resume-bitlocker?view=winserver2012r2-ps) or another mechanism to resume protection.
To suspend BitLocker while you install TPM or UEFI firmware updates: