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possible final draft
This commit is contained in:
Greg Lindsay
@ -47,7 +47,7 @@ The Windows Setup application is used to upgrade a computer to Windows 10, or to
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4. **Second boot phase**: Final settings are applied. This is also called the **OOBE boot phase**.
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- Example error: 0x4000D, 0x40017
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5. **Uninstall phase**: This phase occurs if upgrade is unsuccessful.
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- Example error: 0x50011, 0x50012
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- Example error: 0x50000
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**Figure 1**: Phases of a successful Windows 10 upgrade (uninstall is not shown):
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@ -198,11 +198,13 @@ Several log files are created during each phase of the upgrade process. These lo
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<TR>
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<td BGCOLOR="#a0e4fa"><B>Log file<td BGCOLOR="#a0e4fa"><B>Phase: Location<td BGCOLOR="#a0e4fa"><B>Description<td BGCOLOR="#a0e4fa"><B>When to use
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<TR><TD rowspan=5>setupact.log<TD>Down-Level:<BR>$Windows.~BT\Sources\Panther<TD>Contains information about setup actions during the downlevel phase. <TD>All down-level failures and starting point for rollback investigations.<BR> This is the most important log for diagnosing setup issues.
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<TR><TD>OOBE:<BR>$Windows.~BT\Sources\Panther<TD>Contains information about actions during the OOBE phase.<TD>Investigating rollbacks that failed during OOBE phase and operations – 0x4001C, 0x4001D, 0x4001E, 0x4001F.
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<TR><TD>Rollback:<BR>$Windows.~BT\Sources\Panther<TD>Contains information about actions during rollback.<TD>Investigating generic rollbacks - 0xC1900101.
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<TR><TD>Pre-initialization (prior to downlevel):<BR>$Windows.~BT\Sources\Panther<TD>Contains information about initializing setup.<TD>If setup fails to launch.
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<TR><TD>Post-upgrade (after OOBE):<BR>$Windows.~BT\Sources\Panther<TD>Contains information about setup actions during the installation.<TD>Investigate post-upgrade related issues.
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<TR><TD rowspan=5>setupact.log<TD>Down-Level:<BR>$Windows.~BT\Sources\Panther<TD>Contains information about setup actions during the downlevel phase.
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<TD>All down-level failures and starting point for rollback investigations.<BR> This is the most important log for diagnosing setup issues.
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<TR><TD>OOBE:<BR>$Windows.~BT\Sources\Panther\UnattendGC
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<TD>Contains information about actions during the OOBE phase.<TD>Investigating rollbacks that failed during OOBE phase and operations – 0x4001C, 0x4001D, 0x4001E, 0x4001F.
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<TR><TD>Rollback:<BR>$Windows.~BT\Sources\Rollback<TD>Contains information about actions during rollback.<TD>Investigating generic rollbacks - 0xC1900101.
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<TR><TD>Pre-initialization (prior to downlevel):<BR>Windows\<TD>Contains information about initializing setup.<TD>If setup fails to launch.
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<TR><TD>Post-upgrade (after OOBE):<BR>Windows\Panther<TD>Contains information about setup actions during the installation.<TD>Investigate post-upgrade related issues.
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<TR><TD>setuperr.log<TD>Same as setupact.log<TD>Contains information about setup errors during the installation.<TD>Review all errors encountered during the installation phase.
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@ -272,56 +274,59 @@ To analyze Windows Setup log files:
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<LI> Search other log files for additional information matching these timestamps or errors.
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</OL>
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For example, assume that searching for the result code "8007042B" reveals the following content from the setuperr.log file:
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For example, assume that the error code for an error is 0x8007042B - 0x2000D. Searching for "8007042B" reveals the following content from the setuperr.log file:
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>Some lines in the text below are shortened to enhance readability. The date and time at the start of each line (ex: 2016-09-08 09:20:05) is shortened to minutes and seconds.
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>Some lines in the text below are shortened to enhance readability. The date and time at the start of each line (ex: 2016-10-05 15:27:08) is shortened to minutes and seconds, and the certificate file name which is a long text string is shortened to just "CN."
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<P><B>setuperr.log</B> content:
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<pre style="font-size: 10px; overflow-y: visible">
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20:05, Error SP Error READ, 0x00000002 while gathering/applying object:
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23:33, Error MIG COnlineWinNTPlatform::AddPathToSearchIndexer - Failed to create CSearchManager instance, error: 0x80070422[gle=0x000003f0]
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23:50, Error SP Error WRITE, 0x00000497 while gathering/applying object: File, C:\Users\user1\Cookies. Will return 0
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23:50, Error MIG Error 1175 while applying object C:\Users\user1\Cookies. Shell application requested abort
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23:50, Error [0x08097b] MIG Abandoning apply due to error for object: C:\Users\user1\Cookies
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23:51, Error Apply failed. Last error: 0x00000000
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23:51, Error SP pSPDoOnlineApply: Apply operation failed. Error: 0x0000002C
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23:52, Error SP Apply: Migration phase failed. Result: 44
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23:52, Error SP Operation failed: OOBE boot apply. Error: 0x8007042B[gle=0x000000b7]
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23:52, Error SP Operation execution failed: 13. hr = 0x8007042B[gle=0x000000b7]
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23:52, Error SP Operation execution failed.[gle=0x000000b7]
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23:52, Error SP CSetupPlatformPrivate::Execute: Failed to deserialize/execute pre-OOBEBoot operations. Error: 0x8007042B[gle=0x000000b7]
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27:08, Error SP Error READ, 0x00000570 while gathering/applying object: File, C:\ProgramData\Microsoft\Crypto\RSA\S-1-5-18 [CN]. Will return 0[gle=0x00000570]
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27:08, Error MIG Error 1392 while gathering object C:\ProgramData\Microsoft\Crypto\RSA\S-1-5-18 [CN]. Shell application requested abort![gle=0x00000570]
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27:08, Error Gather failed. Last error: 0x00000000
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27:08, Error SP SPDoFrameworkGather: Gather operation failed. Error: 0x0000002C
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27:09, Error SP CMigrateFramework: Gather framework failed. Status: 44
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27:09, Error SP Operation failed: Migrate framework (Full). Error: 0x8007042B[gle=0x000000b7]
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27:09, Error SP Operation execution failed: 13. hr = 0x8007042B[gle=0x000000b7]
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27:09, Error SP CSetupPlatformPrivate::Execute: Execution of operations queue failed, abandoning. Error: 0x8007042B[gle=0x000000b7]
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</PRE>
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The third line indicates there was an error **0x00000497** with the folder **C:\Users\user1\Cookies** (shown below):
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The first line indicates there was an error **0x00000570** with the file **C:\ProgramData\Microsoft\Crypto\RSA\S-1-5-18 [CN]** (shown below):
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<pre style="font-size: 10px; overflow-y: visible">
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23:50, Error SP Error WRITE, 0x00000497 while gathering/applying object: File, C:\Users\user1\Cookies. Will return 0
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27:08, Error SP Error READ, 0x00000570 while gathering/applying object: File, C:\ProgramData\Microsoft\Crypto\RSA\S-1-5-18 [CN]. Will return 0[gle=0x00000570]
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</PRE>
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</B>The error 0x00000497 is a [Win32 error code](https://msdn.microsoft.com/en-us/library/cc231199.aspx) corresponding to: ERROR_UNABLE_TO_REMOVE_REPLACED: Unable to remove the file to be replaced.
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</B>The error 0x00000570 is a [Win32 error code](https://msdn.microsoft.com/en-us/library/cc231199.aspx) corresponding to: ERROR_FILE_CORRUPT: The file or directory is corrupted and unreadable.
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Therefore, Windows Setup failed because it was not able to migrate the **C:\Users\user1\Cookies** folder. Searching the setupact.log file for additional details, the following text is found confirming our suspicion that this file is the cause of the upgrade failure:
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Therefore, Windows Setup failed because it was not able to migrate the corrupt file **C:\ProgramData\Microsoft\Crypto\RSA\S-1-5-18\[CN]**. This file is a local system certificate and can be safely deleted. Searching the setupact.log file for additional details, the phrase "Shell application requested abort" is found in a location with the same timestamp as the lines in setuperr.log. This confirms our suspicion that this file is the cause of the upgrade failure:
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<P><B>setupact.log</B> content:
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<pre style="font-size: 10px; overflow-y: visible">
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23:50, Warning RECAPPLY: Error while moving \\?\C:\Windows.old\Users\user1\Cookies to \\?\C:\Users\user1\Cookies. Error: 0x000000B7
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23:50, Info MIG Cannot apply recursively object: C:\Users\user1\Cookies:Win32Exception:Cannot create a file when that file already exists.
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23:50, Warning MIG Could not replace object C:\Users\user1\Cookies. Target Object cannot be removed.
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23:50, Info MIG Error 1175 during apply of object C:\Users\user1\Cookies. Will ask shell application for resolution.
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23:50, Error SP Error WRITE, 0x00000497 while gathering/applying object: File, C:\Users\user1b\Cookies. Will return 0
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23:50, Error MIG Error 1175 while applying object C:\Users\user1\Cookies. Shell application requested abort
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23:50, Error [0x08097b] MIG Abandoning apply due to error for object: C:\Users\user1\Cookies
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27:00, Info Gather started at 10/5/2016 23:27:00
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27:00, Info [0x080489] MIG Setting system object filter context (System)
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27:00, Info [0x0803e5] MIG Not unmapping HKCU\Software\Classes; it is not mapped
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27:00, Info [0x0803e5] MIG Not unmapping HKCU; it is not mapped
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27:00, Info SP ExecuteProgress: Elapsed events:1 of 4, Percent: 12
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27:00, Info [0x0802c6] MIG Processing GATHER for migration unit: <System>\UpgradeFramework (CMXEAgent)
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27:08, Error SP Error READ, 0x00000570 while gathering/applying object: File, C:\ProgramData\Microsoft\Crypto\RSA\S-1-5-18 [CN]. Will return 0[gle=0x00000570]
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27:08, Error MIG Error 1392 while gathering object C:\ProgramData\Microsoft\Crypto\RSA\S-1-5-18 [CN]. Shell application requested abort![gle=0x00000570]
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27:08, Info SP ExecuteProgress: Elapsed events:2 of 4, Percent: 25
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27:08, Info SP ExecuteProgress: Elapsed events:3 of 4, Percent: 37
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27:08, Info [0x080489] MIG Setting system object filter context (System)
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27:08, Info [0x0803e5] MIG Not unmapping HKCU\Software\Classes; it is not mapped
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27:08, Info [0x0803e5] MIG Not unmapping HKCU; it is not mapped
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27:08, Info MIG COutOfProcPluginFactory::FreeSurrogateHost: Shutdown in progress.
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27:08, Info MIG COutOfProcPluginFactory::LaunchSurrogateHost::CommandLine: -shortened-
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27:08, Info MIG COutOfProcPluginFactory::LaunchSurrogateHost: Successfully launched host and got control object.
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27:08, Error Gather failed. Last error: 0x00000000
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27:08, Info Gather ended at 10/5/2016 23:27:08 with result 44
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27:08, Info Leaving MigGather method
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27:08, Error SP SPDoFrameworkGather: Gather operation failed. Error: 0x0000002C
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</PRE>
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The setupact.log file also contains information detailing the configuration of files and folders. By searching for "C:\Users\user1\Cookies" we are able to determine that this folder is not installed in the default location:
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<pre style="font-size: 10px; overflow-y: visible">
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49:12, Info MIG Known folder CSIDL_COOKIES: C:\Users\user1\Cookies, default location: No
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</PRE>
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This analysis indicates that the Windows upgrade error can be resolved by configuring the C:\Users\user1\Cookies folder to use its default location.
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This analysis indicates that the Windows upgrade error can be resolved by deleting the C:\ProgramData\Microsoft\Crypto\RSA\S-1-5-18\[CN] file. Note: In this example, the full, unshortened file name is C:\ProgramData\Microsoft\Crypto\RSA\S-1-5-18\be8228fb2d3cb6c6b0ccd9ad51b320b4_a43d512c-69f2-42de-aef9-7a88fabdaa3f.
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## Common error codes
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@ -333,7 +338,7 @@ A common result code is 0xC1900101. This result code can be thrown at any stage
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- Event logs: $Windows.~bt\Sources\Rollback\*.evtx
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- The device install log: $Windows.~bt\Sources\Rollback\setupapi\setupapi.dev.log
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The device install log is particularly helpful if rollback occurs during the sysprep operation (extend code 0x30018). To resolve a rollback due to driver conflicts, run setup in the absence of drivers by performing a [clean boot](https://support.microsoft.com/en-us/kb/929135) before initiating the upgrade process.
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The device install log is particularly helpful if rollback occurs during the sysprep operation (extend code 0x30018). To resolve a rollback due to driver conflicts, try running setup using a minimal set of drivers and startup programs by performing a [clean boot](https://support.microsoft.com/en-us/kb/929135) before initiating the upgrade process.
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<P>See the following general troubleshooting procedures associated with a result code of 0xC1900101:
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@ -375,7 +380,7 @@ The device install log is particularly helpful if rollback occurs during the sys
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<P><TABLE cellspacing=0 cellpadding=0>
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<TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><b>Cause</b>
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<TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'>Windows Setup encountered an unspecified error during the WinPE phase.
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<TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'>Windows Setup encountered an unspecified error during Wim apply in the WinPE phase.
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<BR>This is generally caused by out-of-date drivers.
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</TABLE>
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</TD>
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@ -404,7 +409,7 @@ The device install log is particularly helpful if rollback occurs during the sys
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<TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><b>Cause</b>
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<TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'>A driver has caused an illegal operation.
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<BR>Windows was not able to migrate the driver, resulting in a rollback of the operating system.
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<P>This is a safeOS boot failure, typically caused by drivers or non-Microsoft disk encryption software.
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</TABLE>
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</TD>
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@ -482,6 +487,10 @@ Disconnect all peripheral devices that are connected to the system, except for t
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<P><TABLE cellspacing=0 cellpadding=0>
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<TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><b>Cause</b>
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<TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'>A rollback occurred due to a driver configuration issue.
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<P>Installation failed during the second boot phase while attempting the MIGRATE_DATA operation.
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<P>This can occur due to incompatible drivers.
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</TABLE>
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</TD>
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@ -489,8 +498,10 @@ Disconnect all peripheral devices that are connected to the system, except for t
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<TABLE cellspacing=0 cellpadding=0>
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<TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><b>Mitigation</b>
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<TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><p>Review the rollback log and determine the stop code.
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<BR>The rollback log is located in the **C:\$Windows.~BT\Sources\Panther** folder. Look for text similar to the following:
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<TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'>
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<P>Check supplemental rollback logs for a setupmem.dmp file, or event logs for any unexpected reboots or errors.
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<p>Review the rollback log and determine the stop code.
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<BR>The rollback log is located in the **C:\$Windows.~BT\Sources\Panther** folder. An example analysis is shown below. This example is not representative of all cases:
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<p>Info SP Crash 0x0000007E detected
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<BR>Info SP Module name :
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<BR>Info SP Bugcheck parameter 1 : 0xFFFFFFFFC0000005
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@ -628,7 +639,7 @@ Disable or uninstall non-Microsoft antivirus applications, disconnect all unnece
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<TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'>
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The installation failed during the second boot phase while attempting the MIGRATE_DATA operation.
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<BR>This issue can occur due to an application or driver incompatibility.
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<BR>This issue can occur due to file system, application, or driver issues.
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</TABLE>
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</TD>
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@ -639,9 +650,7 @@ The installation failed during the second boot phase while attempting the MIGRAT
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<TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'><b>Mitigation</b>
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<TR><TD style='padding:0in 4pt 0in 4pt;border:dotted #FFFFFF 0.0pt;'>
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Perform a [clean boot](https://support.microsoft.com/en-us/kb/929135), and reattempt the upgrade.
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<P>Ensure you select the option to "Download and install updates (recommended)."
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[Analyze log files](#analyze-log-files) in order to determine the file, application, or driver that is not able to be migrated. Disconnect, update, remove, or replace the device or object.
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</TABLE>
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</TD>
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@ -812,12 +821,13 @@ Download and run the media creation tool. See [Download windows 10](https://www.
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<TABLE>
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<TR><td BGCOLOR="#a0e4fa">Error Codes<td BGCOLOR="#a0e4fa">Cause<td BGCOLOR="#a0e4fa">Mitigation</TD></TR>
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<TR><TD>0x80070003- 0x20007<TD>This error occurs when there is problem with the Internet connection during the Windows 10 upgrade.
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<TR><TD>0x80070003- 0x20007
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<TD>This is a failure during SafeOS phase driver installation.
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<TD>Repair network connectivity issues and reattempt the upgrade process.
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<BR>Alternatively, create installation media for an offline upgrade using the [Media Creation Tool](https://www.microsoft.com/en-us/software-download/windows10). Download the Windows 10 image using a computer that is connected to the Internet.
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<TD>[Verify device drivers](https://msdn.microsoft.com/windows/hardware/drivers/install/troubleshooting-device-and-driver-installations) on the computer, and [analyze log files](#analyze-log-files) to determine the problem driver.
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</TD></TR>
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<TR><TD>0x8007025D - 0x2000C<TD>This error occurs if the ISO file's metadata is corrupt.<TD>"Re-download the ISO/Media and re-attempt the upgrade.
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<TR><TD>0x8007025D - 0x2000C
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<TD>This error occurs if the ISO file's metadata is corrupt.<TD>"Re-download the ISO/Media and re-attempt the upgrade.
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Alternatively, re-create installation media the [Media Creation Tool](https://www.microsoft.com/en-us/software-download/windows10).
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@ -827,12 +837,10 @@ Alternatively, re-create installation media the [Media Creation Tool](https://ww
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<TD>[Verify device drivers](https://msdn.microsoft.com/windows/hardware/drivers/install/troubleshooting-device-and-driver-installations) on the computer, and [analyze log files](#analyze-log-files) to determine the problem driver.
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</TD></TR>
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<TR><TD>0xC1900101 - 0x2000B<TD>One or more device drivers are blocking creating of the migration file list.
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<TD>Disconnect unnecessary devices and upgrade device drivers.</TD></TR>
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<TR><TD>0xC1900101 - 0x2000c
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<TD>An unspecified error occurred during the WINPE Phase. This is due to an outdated driver.
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<TD>Update drivers on the computer, and select "Download and install updates (recommended)" during the upgrade process. Disconnect devices other than the mouse, keyboard and display.</TD></TR>
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<TD>An unspecified error occurred in the SafeOS phase during WIM apply. This can be caused by an outdated driver or disk corruption.
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<TD>Run checkdisk to repair the file system. For more information, see the [quick fixes](#quick-fixes) section in this guide.
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<P>Update drivers on the computer, and select "Download and install updates (recommended)" during the upgrade process. Disconnect devices other than the mouse, keyboard and display.</TD></TR>
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<TR><TD>0xC1900200 - 0x20008
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<TD>The computer doesn’t meet the minimum requirements to download or upgrade to Windows 10.
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@ -840,26 +848,19 @@ Alternatively, re-create installation media the [Media Creation Tool](https://ww
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<TD>See [Windows 10 Specifications](https://www.microsoft.com/en-us/windows/windows-10-specifications) and verify the computer meets minimum requirements.
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<BR>Review logs for [compatibility information](https://blogs.technet.microsoft.com/askcore/2016/01/21/using-the-windows-10-compatibility-reports-to-understand-upgrade-issues/).</TD></TR>
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<TR><TD>0x80070004 - 0x3000D<TD>A reserved name is used as the computer name.
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<TR><TD>0x80070004 - 0x3000D
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<TD>This is a problem with data migration during the first boot phase. There are multiple possible causes.
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<TD>Ensure that you do not use a [reserved name](https://support.microsoft.com/en-us/kb/3086101) as the computer name. System, Local, Self, and Network are reserved names that can’t be used as the computer name.</TD></TR>
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<TR><TD>0xC1900101 - 0x40001
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<TD>A device driver did not handle power state transition requests properly while shutting down, suspending or resuming from standby, or suspending or resuming from hibernation.
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<TD>Update, remove, or disable the following devices which frequently cause power state transition errors:
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<OL><LI>Internal WIFI Modems.
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<LI>Externally connected USB devices such as webcams, printers, and USB hard drives.</OL>
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<BR>Also, verify all devices are on the [Hardware Compatibility List](http://sysdev.microsoft.com/EN-US/HARDWARE/LPL/DEFAULT.ASPX) (HCL) and have WHQL signed and certified drivers. Analyze [log files](#log-files) if needed to determine the problem device or driver.
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</TD></TR>
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<TD>[Analyze log files](#analyze-log-files) to determine the issue.</TD></TR>
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<TR><TD>0xC1900101 - 0x4001E
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<TD>Installation failed in the SECOND_BOOT phase with an error during PRE_OOBE operation.
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<TD>This is a generic error that occurs during the OOBE phase of setup. See the [0xC1900101](#0xC1900101) section of this guide and review general troubleshooting procedures described in that section.</TD></TR>
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<TR><TD>0x80070005 - 0x4000D
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<TD>The installation failed in the SECOND_BOOT phase with an error in during MIGRATE_DATA operation. This can be caused by an incompatible application or driver.
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<TD>Perform a [clean boot](https://support.microsoft.com/en-us/kb/929135) and then attempt the upgrade.</TD></TR>
|
||||
<TD>The installation failed in the SECOND_BOOT phase with an error in during MIGRATE_DATA operation. This error indicates that access was denied while attempting to migrate data.
|
||||
<TD>[Analyze log files](#analyze-log-files) to determine the data point that is reporting access denied.</TD></TR>
|
||||
<TR><TD>0x80070004 - 0x50012
|
||||
<TD>The computer account for the system has an invalid name.
|
||||
<TD>Ensure that the [computer name](https://technet.microsoft.com/en-us/library/cc749460.aspx) does not contain invalid characters, and is not a [reserved name](https://support.microsoft.com/en-us/kb/3086101).</TD></TR>
|
||||
<TD>Windows Setup failed to open a file.
|
||||
<TD>[Analyze log files](#analyze-log-files) to determine the data point that is reporting access problems.</TD></TR>
|
||||
<TR><TD>0xC190020e
|
||||
<BR>0x80070070 - 0x50011
|
||||
<BR>0x80070070 - 0x50012
|
||||
|
||||
Reference in New Issue
Block a user