2. [Create an indicator](#indicators-for-microsoft-defender-for-endpoint) for Microsoft Defender for Endpoint.
3. [Submit a file to Microsoft for analysis](#part-4-submit-a-file-for-analysis). |
- | The alert is accurate, but benign (unimportant) | [Classify the alert](#classify-an-alert) as a true positive, and then [suppress the alert](#suppress-an-alert). |
+| Alert status | What to do |
+|:---|:---|
+| The alert is accurate | Assign the alert, and then [investigate it](investigate-alerts.md) further. |
+| The alert is a false positive | 1. [Classify the alert](#classify-an-alert) as a false positive.
2. [Suppress the alert](#suppress-an-alert).
3. [Create an indicator](#indicators-for-microsoft-defender-for-endpoint) for Microsoft Defender for Endpoint.
4. [Submit a file to Microsoft for analysis](#part-4-submit-a-file-for-analysis). |
+| The alert is accurate, but benign (unimportant) | [Classify the alert](#classify-an-alert) as a true positive, and then [suppress the alert](#suppress-an-alert). |
### Classify an alert
-Your security team can classify an alert as a false positive or a true positive in the Microsoft Defender Security Center, in the **Alerts queue**.
+Alerts can be classified as false positives or true positives in the Microsoft Defender Security Center. Classifying alerts helps train Microsoft Defender for Endpoint so that, over time, you'll see more true alerts and fewer false alerts.
-1. Go to the Microsoft Defender Security Center ([https://securitycenter.windows.com](https://securitycenter.windows.com)) and sign in.
-2. Select **Alerts queue**, and then select an alert that is a false positive.
-3. For the selected alert, select **Actions** > **Manage alert**. A flyout pane opens.
-4. In the **Manage alert** section, select either **True alert** or **False alert**. (Use **False alert** to classify a false positive.)
+1. Go to the Microsoft Defender Security Center ([https://securitycenter.windows.com](https://securitycenter.windows.com)) and sign in.
+2. Select **Alerts queue**, and then select an alert.
+3. For the selected alert, select **Actions** > **Manage alert**. A flyout pane opens.
+4. In the **Manage alert** section, select either **True alert** or **False alert**. (Use **False alert** to classify a false positive.)
> [!TIP]
> For more information about suppressing alerts, see [Manage Microsoft Defender for Endpoint alerts](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-atp/manage-alerts). And, if your organization is using a security information and event management (SIEM) server, make sure to define a suppression rule there, too.
### Suppress an alert
-If you have alerts that are either false positives or that are true positives but are for unimportant events, you can suppress those alerts in the Microsoft Defender Security Center. Suppressing alerts helps reduce noise in your security operations dashboard.
+If you have alerts that are either false positives or that are true positives but for unimportant events, you can suppress those alerts in the Microsoft Defender Security Center. Suppressing alerts helps reduce noise in your security operations dashboard.
-1. Go to the Microsoft Defender Security Center ([https://securitycenter.windows.com](https://securitycenter.windows.com)) and sign in.
-2. In the navigation pane, select **Alerts queue**.
-3. Select an alert that you want to suppress to open its **Details** pane.
-4. In the **Details** pane, choose the ellipsis (**...**), and then choose **Create a suppression rule**.
-5. Specify all the settings for your suppression rule, and then choose **Save**.
+1. Go to the Microsoft Defender Security Center ([https://securitycenter.windows.com](https://securitycenter.windows.com)) and sign in.
+2. In the navigation pane, select **Alerts queue**.
+3. Select an alert that you want to suppress to open its **Details** pane.
+4. In the **Details** pane, choose the ellipsis (**...**), and then **Create a suppression rule**.
+5. Specify all the settings for your suppression rule, and then choose **Save**.
> [!TIP]
> Need help with suppression rules? See [Suppress an alert and create a new suppression rule](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-atp/manage-alerts#suppress-an-alert-and-create-a-new-suppression-rule).
## Part 2: Review remediation actions
-[Remediation actions](manage-auto-investigation.md#remediation-actions), such as sending a file to quarantine or stopping a process, can be taken on entities that are detected as threats. Several types of remediation actions can occur automatically through automated investigation and Microsoft Defender Antivirus. Examples of such actions include:
+[Remediation actions](manage-auto-investigation.md#remediation-actions), such as sending a file to quarantine or stopping a process, are taken on entities (such as files) that are detected as threats. Several types of remediation actions occur automatically through automated investigation and Microsoft Defender Antivirus:
- Quarantine a file
- Remove a registry key
- Kill a process
@@ -99,54 +106,57 @@ If you have alerts that are either false positives or that are true positives bu
- Disable a driver
- Remove a scheduled task
-Other actions, such as starting an antivirus scan or collecting an investigation package, can occur through [Live Response](live-response.md). Those actions cannot be undone.
+Other actions, such as starting an antivirus scan or collecting an investigation package, occur manually or through [Live Response](live-response.md). Actions taken through Live Response cannot be undone.
-> [!TIP]
-> See [Review remediation actions following an automated investigation](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-atp/manage-auto-investigation).
+After you have reviewed your alerts, your next step is to [review remediation actions](manage-auto-investigation.md). If any actions were taken as a result of false positives, you can undo most kinds of remediation actions. Specifically, you can:
+- [Undo one action at a time](#undo-an-action);
+- [Undo multiple actions at one time](#undo-multiple-actions-at-one-time); and
+- [Remove a file from quarantine across multiple devices](#remove-a-file-from-quarantine-across-multiple-devices).
+
+When you're done reviewing and undoing actions that were taken as a result of false positives, proceed to [review or define exclusions](#part-3-review-or-define-exclusions).
### Review completed actions
1. Go to the Action center ([https://securitycenter.windows.com/action-center](https://securitycenter.windows.com/action-center)) and sign in.
-2. Select the **History** tab.
+2. Select the **History** tab to view a list of actions that were taken.
3. Select an item to view more details about the remediation action that was taken.
-If you find that a remediation action was taken automatically on an entity that is not actually a threat, you can undo the action. You can undo the following remediation actions:
-- Isolate device
-- Restrict code execution
-- Quarantine a file
-- Remove a registry key
-- Stop a service
-- Disable a driver
-- Remove a scheduled task
-
### Undo an action
-1. Go to the Action center ([https://securitycenter.windows.com/action-center](https://securitycenter.windows.com/action-center)) and sign in.
+1. Go to the Action center ([https://securitycenter.windows.com/action-center](https://securitycenter.windows.com/action-center)) and sign in.
2. On the **History** tab, select an action that you want to undo.
-3. In the flyout pane, select **Undo**. (If the action cannot be undone with this method, you will not see an **Undo** button.)
+3. In the flyout pane, select **Undo**. If the action cannot be undone with this method, you will not see an **Undo** button. (To learn more, see [Undo completed actions](manage-auto-investigation.md#undo-completed-actions).)
### Undo multiple actions at one time
-1. Go to the Action center ([https://securitycenter.windows.com/action-center](https://securitycenter.windows.com/action-center)) and sign in.
-2. On the **History** tab, select the actions that you want to undo.
-3. In the pane on the right side of the screen, select **Undo**.
+1. Go to the Action center ([https://securitycenter.windows.com/action-center](https://securitycenter.windows.com/action-center)) and sign in.
+2. On the **History** tab, select the actions that you want to undo.
+3. In the pane on the right side of the screen, select **Undo**.
+
+### Remove a file from quarantine across multiple devices
+
+
+
+1. Go to the Action center ([https://securitycenter.windows.com/action-center](https://securitycenter.windows.com/action-center)) and sign in.
+2. On the **History** tab, select a file that has the Action type **Quarantine file**.
+3. In the pane on the right side of the screen, select **Apply to X more instances of this file**, and then select **Undo**.
## Part 3: Review or define exclusions
-An exclusion is an entity that you specify as an exception to remediation actions. The excluded entity might still get detected, but no remediation actions are taken on that entity. That is, the detected file or process won’t be stopped, sent to quarantine, removed, or otherwise changed by Microsoft Defender for Endpoint.
+An exclusion is an entity, such as a file or URL, that you specify as an exception to remediation actions. The excluded entity can still get detected, but no remediation actions are taken on that entity. That is, the detected file or process won’t be stopped, sent to quarantine, removed, or otherwise changed by Microsoft Defender for Endpoint.
To define exclusions across Microsoft Defender for Endpoint, perform the following tasks:
- [Define exclusions for Microsoft Defender Antivirus](#exclusions-for-microsoft-defender-antivirus)
- [Create “allow” indicators for Microsoft Defender for Endpoint](#indicators-for-microsoft-defender-for-endpoint)
> [!NOTE]
-> Microsoft Defender Antivirus exclusions don't apply to other Microsoft Defender for Endpoint capabilities, including [endpoint detection and response](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-atp/overview-endpoint-detection-response), [attack surface reduction rules](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-atp/attack-surface-reduction), and [controlled folder access](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-atp/controlled-folders). Files that you exclude using the methods described in this article can still trigger alerts and other detections. To exclude files broadly, use [custom indicators](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-atp/manage-indicators), such as "allow" indicators for Microsoft Defender for Endpoint.
+> Microsoft Defender Antivirus exclusions apply only to antivirus protection, not across other Microsoft Defender for Endpoint capabilities. To exclude files broadly, use exclusions for Microsoft Defender Antivirus and [custom indicators](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-atp/manage-indicators) for Microsoft Defender for Endpoint.
The procedures in this section describe how to define exclusions and indicators.
### Exclusions for Microsoft Defender Antivirus
-In general, you should not need to define exclusions for Microsoft Defender Antivirus. Make sure that you define exclusions sparingly, and that you only include the files, folders, processes, and process-opened files that are resulting in false positives. In addition, make sure to review your defined exclusions regularly. We recommend using Microsoft Endpoint Manager to define or edit your antivirus exclusions; however, you can use other methods, such as Group Policy as well.
+In general, you should not need to define exclusions for Microsoft Defender Antivirus. Make sure that you define exclusions sparingly, and that you only include the files, folders, processes, and process-opened files that are resulting in false positives. In addition, make sure to review your defined exclusions regularly. We recommend using [Microsoft Endpoint Manager](https://docs.microsoft.com/mem/endpoint-manager-overview) to define or edit your antivirus exclusions; however, you can use other methods, such as [Group Policy](https://docs.microsoft.com/azure/active-directory-domain-services/manage-group-policy) (see [Manage Microsoft Defender for Endpoint](manage-atp-post-migration.md)).
> [!TIP]
> Need help with antivirus exclusions? See [Configure and validate exclusions for Microsoft Defender Antivirus scans](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-antivirus/configure-exclusions-microsoft-defender-antivirus).
@@ -175,26 +185,53 @@ In general, you should not need to define exclusions for Microsoft Defender Anti
[Indicators](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-atp/manage-indicators) (specifically, indicators of compromise, or IoCs) enable your security operations team to define the detection, prevention, and exclusion of entities. For example, you can specify certain files to be omitted from scans and remediation actions in Microsoft Defender for Endpoint. Or, indicators can be used to generate alerts for certain files, IP addresses, or URLs.
-To specify entities as exclusions for Microsoft Defender for Endpoint, you can create "allow" indicators for those entities. Such "allow" indicators in Microsoft Defender for Endpoint apply to:
+To specify entities as exclusions for Microsoft Defender for Endpoint, create "allow" indicators for those entities. Such "allow" indicators in Microsoft Defender for Endpoint apply to [next-generation protection](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-antivirus/microsoft-defender-antivirus-in-windows-10), [endpoint detection and response](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-atp/overview-endpoint-detection-response), and [automated investigation & remediation](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-atp/automated-investigations).
-- [Next-generation protection](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-antivirus/microsoft-defender-antivirus-in-windows-10)
-- [Endpoint detection and response](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-atp/overview-endpoint-detection-response)
-- [Automated investigation & remediation](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-atp/automated-investigations)
+"Allow" indicators can be created for:
-You can create indicators for files, IP addresses, URLs, domains, and certificates, as described in the following table:
+- [Files](#indicators-for-files)
+- [IP addresses, URLs, and domains](#indicators-for-ip-addresses-urls-or-domains)
+- [Application certificates](#indicators-for-application-certificates)
-| Indicator type and considerations | Prerequisites |
-|:----|:----|
-|**[Create an indicator for a file, such as an executable](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-atp/indicator-file)**
Helps prevent suspected malware (or potentially malicious files) from being downloaded from the web. Files can include portable executable (PE) files, such as `.exe` and `.dll` files.
The allow or block function cannot be done on a file if the file's classification exists on the device's cache prior to the allow or block action. Trusted, signed files are treated differently. Defender for Endpoint is optimized to handle malicious files. Trying to block trusted, signed files, can have performance implications.
Typically, file blocks are enforced within a few minutes, but can take upwards of 30 minutes. | Microsoft Defender Antivirus with cloud-based protection enabled (See [Manage cloud-based protection](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-antivirus/deploy-manage-report-microsoft-defender-antivirus).)
Antimalware client version: 4.18.1901.x or later
Devices are running Windows 10, version 1703 or later; Windows Server 2016; or Windows Server 2019
[Block or allow feature is turned on](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-atp/advanced-features) | -| **[Create an indicator for an IP address, URL, or domain](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-atp/indicator-ip-domain)**
Full URL path blocks can be applied on the domain level and all unencrypted URLs. IP is supported for all three protocols. Only external IPs can be added to the indicator list; indicators cannot be created for internal IPs.
For web protection scenarios, we recommend using the built-in capabilities in Microsoft Edge. Microsoft Edge uses [Network Protection](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-atp/network-protection) to inspect network traffic and allows blocks for TCP, HTTP, and HTTPS (TLS). For all other processes, web protection scenarios use Network Protection for inspection and enforcement.
There might be up to 2 hours of latency (usually less) between the time the action is taken, and the URL and IP being blocked.
Only single IP addresses are supported (no CIDR blocks or IP ranges)
Encrypted URLs (full path) can only be blocked on first party browsers (Internet Explorer, Edge)
Encrypted URLS (FQDN only) can be blocked outside of first party browsers (Internet Explorer, Edge) | Network protection in Defender for Endpoint enabled in block mode (See [Enable network protection](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-atp/enable-network-protection))
Antimalware client version: 4.18.1906.x or later
Devices are running Windows 10, version 1709 or later
Custom network indicators are turned on in the Microsoft Defender Security Center (See [Advanced features](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-atp/advanced-features).) | -| **[Create an indicator for an application certificate](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-atp/indicator-certificates)**
`.CER` or `.PEM` file extensions are supported. A valid leaf certificate is a signing certificate that has a valid certification path and must be chained to the Root Certificate Authority (CA) trusted by Microsoft. Alternatively, a custom (self-signed) certificate can be used as long as it's trusted by the client (Root CA certificate is installed under the Local Machine Trusted Root Certification Authorities).
The children or parent of the allow/block certificate IOCs are not included in the allow/block IoC functionality, only leaf certificates are supported.
Microsoft signed certificates cannot be blocked.
It can take up to 3 hours to create and remove a certificate IoC. | Microsoft Defender Antivirus with cloud-based protection is enabled (See [Manage cloud-based protection](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-antivirus/deploy-manage-report-microsoft-defender-antivirus).)
Antimalware client version: 4.18.1901.x or later
Devices are running Windows 10, version 1703 or later; Windows Server 2016; or Windows Server 2019
Virus and threat protection definitions are up to date | + + +#### Indicators for files + +When you [create an "allow" indicator for a file, such as an executable](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-atp/indicator-file), it helps prevent files that your organization is using from being blocked. Files can include portable executable (PE) files, such as `.exe` and `.dll` files. + +Before you create indicators for files, make sure the following requirements are met: +- Microsoft Defender Antivirus is configured with cloud-based protection enabled (see [Manage cloud-based protection](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-antivirus/deploy-manage-report-microsoft-defender-antivirus)) +- Antimalware client version is 4.18.1901.x or later +- Devices are running Windows 10, version 1703 or later; Windows Server 2016; or Windows Server 2019 +- The [Block or allow feature is turned on](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-atp/advanced-features) + +#### Indicators for IP addresses, URLs, or domains + +When you [create an "allow" indicator for an IP address, URL, or domain](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-atp/indicator-ip-domain), it helps prevent the sites or IP addresses your organization uses from being blocked. + +Before you create indicators for IP addresses, URLs, or domains, make sure the following requirements are met: +- Network protection in Defender for Endpoint is enabled in block mode (see [Enable network protection](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-atp/enable-network-protection)) +- Antimalware client version is 4.18.1906.x or later +- Devices are running Windows 10, version 1709, or later + +Custom network indicators are turned on in the Microsoft Defender Security Center (see [Advanced features](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-atp/advanced-features)) + +#### Indicators for application certificates + +When you [create an "allow" indicator for an application certificate](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-atp/indicator-certificates), it helps prevent applications, such as internally developed applications, that your organization uses from being blocked. `.CER` or `.PEM` file extensions are supported. + +Before you create indicators for application certificates, make sure the following requirements are met: +- Microsoft Defender Antivirus is configured with cloud-based protection enabled (see [Manage cloud-based protection](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-antivirus/deploy-manage-report-microsoft-defender-antivirus)) +- Antimalware client version is 4.18.1901.x or later +- Devices are running Windows 10, version 1703 or later; Windows Server 2016; or Windows Server 2019 +- Virus and threat protection definitions are up to date > [!TIP] -> When you create indicators, you can define them one by one or import multiple items at once. Keep in mind there's a limit of 15,000 indicators you can have in a single tenant. And, you might need to gather certain details first, such as file hash information. Make sure to review the prerequisites before you [create indicators](manage-indicators.md). +> When you create indicators, you can define them one by one, or import multiple items at once. Keep in mind there's a limit of 15,000 indicators for a single tenant. And, you might need to gather certain details first, such as file hash information. Make sure to review the prerequisites before you [create indicators](manage-indicators.md). ## Part 4: Submit a file for analysis -You can submit entities, such as files and fileless detections, to Microsoft for analysis. Microsoft security researchers analyze all submissions. When you sign in at the submission site, you can track your submissions. +You can submit entities, such as files and fileless detections, to Microsoft for analysis. Microsoft security researchers analyze all submissions, and their results help inform Microsoft Defender for Endpoint threat protection capabilities. When you sign in at the submission site, you can track your submissions. ### Submit a file for analysis @@ -230,7 +267,7 @@ To check for updates regarding your submission, sign in at the [Microsoft Securi ## Part 5: Review and adjust your threat protection settings -Microsoft Defender for Endpoint offers a wide variety of options, including the ability to fine-tune settings for various features and capabilities. If you’re getting numerous false positives, make sure to review your organization’s threat protection settings. You might need to make some adjustments to the following settings in particular: +Microsoft Defender for Endpoint offers a wide variety of options, including the ability to fine-tune settings for various features and capabilities. If you’re getting numerous false positives, make sure to review your organization’s threat protection settings. You might need to make some adjustments to: - [Cloud-delivered protection](#cloud-delivered-protection) - [Remediation for potentially unwanted applications](#remediation-for-potentially-unwanted-applications) @@ -238,19 +275,21 @@ Microsoft Defender for Endpoint offers a wide variety of options, including the ### Cloud-delivered protection -Check your cloud-delivered protection level for Microsoft Defender Antivirus. By default, this is set to **Not configured**, which corresponds to a normal level of protection for most organizations. If your cloud-delivered protection is set to **High**, **High +**, or **Zero tolerance**, you might experience a higher number of false positives. +Check your cloud-delivered protection level for Microsoft Defender Antivirus. By default, cloud-delivered protection is set to **Not configured**, which corresponds to a normal level of protection for most organizations. If your cloud-delivered protection is set to **High**, **High +**, or **Zero tolerance**, you might experience a higher number of false positives. > [!TIP] > To learn more about configuring your cloud-delivered protection, see [Specify the cloud-delivered protection level](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-antivirus/specify-cloud-protection-level-microsoft-defender-antivirus). We recommend using Microsoft Endpoint Manager to edit or set your cloud-delivered protection settings. +We recommend using [Microsoft Endpoint Manager](https://docs.microsoft.com/mem/endpoint-manager-overview) to edit or set your cloud-delivered protection settings; however, you can use other methods, such as [Group Policy](https://docs.microsoft.com/azure/active-directory-domain-services/manage-group-policy) (see [Manage Microsoft Defender for Endpoint](manage-atp-post-migration.md)). + #### Use Microsoft Endpoint Manager to review and edit cloud-delivered protection settings (for existing policies) 1. Go to the Microsoft Endpoint Manager admin center ([https://endpoint.microsoft.com](https://endpoint.microsoft.com)) and sign in. 2. Choose **Endpoint security** > **Antivirus** and then select an existing policy. (If you don’t have an existing policy, or you want to create a new policy, skip to [the next procedure](#use-microsoft-endpoint-manager-to-set-cloud-delivered-protection-settings-for-a-new-policy)). 3. Under **Manage**, select **Properties**. Then, next to **Configuration settings**, choose **Edit**. -4. Expand **Cloud protection**, and review your current setting in the **Cloud-delivered protection level** row. We recommend setting this to **Not configured**, which provides strong protection while reducing the chances of getting false positives. +4. Expand **Cloud protection**, and review your current setting in the **Cloud-delivered protection level** row. We recommend setting cloud-delivered protection to **Not configured**, which provides strong protection while reducing the chances of getting false positives. 5. Choose **Review + save**, and then **Save**. #### Use Microsoft Endpoint Manager to set cloud-delivered protection settings (for a new policy) @@ -269,13 +308,13 @@ We recommend using Microsoft Endpoint Manager to edit or set your cloud-delivere ### Remediation for potentially unwanted applications Potentially unwanted applications (PUA) are a category of software that can cause devices to run slowly, display unexpected ads, or install other software that might be unexpected or unwanted. Examples of PUA include advertising software, bundling software, and evasion software that behaves differently with security products. Although PUA is not considered malware, some kinds of software are PUA based on their behavior and reputation. - -Depending on the apps your organization is using, you might be getting false positives as a result of your PUA protection settings. If this is happening, consider running PUA protection in audit mode for a while, or apply PUA protection to a subset of devices in your organization. PUA protection can be configured for the Microsoft Edge browser and for Microsoft Defender Antivirus. - -We recommend using Microsoft Endpoint Manager to edit or set PUA protection settings. > [!TIP] > To learn more about PUA, see [Detect and block potentially unwanted applications](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-antivirus/detect-block-potentially-unwanted-apps-microsoft-defender-antivirus). + +Depending on the apps your organization is using, you might be getting false positives as a result of your PUA protection settings. If necessary, consider running PUA protection in audit mode for a while, or apply PUA protection to a subset of devices in your organization. PUA protection can be configured for the Microsoft Edge browser and for Microsoft Defender Antivirus. + +We recommend using [Microsoft Endpoint Manager](https://docs.microsoft.com/mem/endpoint-manager-overview) to edit or set PUA protection settings; however, you can use other methods, such as [Group Policy](https://docs.microsoft.com/azure/active-directory-domain-services/manage-group-policy) (see [Manage Microsoft Defender for Endpoint](manage-atp-post-migration.md)). #### Use Microsoft Endpoint Manager to edit PUA protection (for existing configuration profiles) @@ -302,18 +341,17 @@ We recommend using Microsoft Endpoint Manager to edit or set PUA protection sett [Automated investigation and remediation](automated-investigations.md) (AIR) capabilities are designed to examine alerts and take immediate action to resolve breaches. As alerts are triggered, and an automated investigation runs, a verdict is generated for each piece of evidence investigated. Verdicts can be *Malicious*, *Suspicious*, or *No threats found*. -Depending on the [level of automation](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-atp/automation-levels) set for your organization, as well as other security settings, remediation actions are taken on artifacts deemed Malicious or Suspicious. Remediation actions can occur automatically, or only upon approval by your security operations team. +Depending on the [level of automation](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-atp/automation-levels) set for your organization and other security settings, remediation actions are taken on artifacts that are considered to be *Malicious* or *Suspicious*. In some cases, remediation actions occur automatically; in other cases, remediation actions are taken manually or only upon approval by your security operations team. - [Learn more about automation levels](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-atp/automation-levels); and then - [Configure AIR capabilities in Defender for Endpoint](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-atp/configure-automated-investigations-remediation). -> [!TIP] +> [!IMPORTANT] > We recommend using *Full automation* for automated investigation and remediation. Don't turn these capabilities off because of a false positive. Instead, use ["allow" indicators to define exceptions](#indicators-for-microsoft-defender-for-endpoint), and keep automated investigation and remediation set to take appropriate actions automatically. Following [this guidance](automation-levels.md#levels-of-automation) helps reduce the number of alerts your security operations team must handle. - ## Still need help? -If you have worked through all the steps in this article and still need help, your best bet is to contact technical support. +If you have worked through all the steps in this article and still need help, contact technical support. 1. Go to the Microsoft Defender Security Center ([https://securitycenter.windows.com](https://securitycenter.windows.com)) and sign in. 2. In the upper right corner, select the question mark (**?**), and then select **Microsoft support**. @@ -323,4 +361,4 @@ If you have worked through all the steps in this article and still need help, yo [Manage Microsoft Defender for Endpoint](manage-atp-post-migration.md) -[Overview of Microsoft Defender Security Center](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-atp/use) \ No newline at end of file +[Overview of Microsoft Defender Security Center](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-atp/use) diff --git a/windows/security/threat-protection/microsoft-defender-atp/images/false-positives-indicators.png b/windows/security/threat-protection/microsoft-defender-atp/images/false-positives-indicators.png new file mode 100644 index 0000000000..e30347f04c Binary files /dev/null and b/windows/security/threat-protection/microsoft-defender-atp/images/false-positives-indicators.png differ diff --git a/windows/security/threat-protection/microsoft-defender-atp/images/false-positives-overview.png b/windows/security/threat-protection/microsoft-defender-atp/images/false-positives-overview.png new file mode 100644 index 0000000000..c2092639af Binary files /dev/null and b/windows/security/threat-protection/microsoft-defender-atp/images/false-positives-overview.png differ diff --git a/windows/security/threat-protection/microsoft-defender-atp/images/false-positives-step-diagram.png b/windows/security/threat-protection/microsoft-defender-atp/images/false-positives-step-diagram.png new file mode 100644 index 0000000000..85a91de789 Binary files /dev/null and b/windows/security/threat-protection/microsoft-defender-atp/images/false-positives-step-diagram.png differ diff --git a/windows/security/threat-protection/microsoft-defender-atp/mac-jamfpro-device-groups.md b/windows/security/threat-protection/microsoft-defender-atp/mac-jamfpro-device-groups.md index 3b011e3606..73dc882a2c 100644 --- a/windows/security/threat-protection/microsoft-defender-atp/mac-jamfpro-device-groups.md +++ b/windows/security/threat-protection/microsoft-defender-atp/mac-jamfpro-device-groups.md @@ -20,7 +20,7 @@ ms.topic: conceptual ms.technology: mde --- -# Set up Microsoft c for macOS device groups in Jamf Pro +# Set up Microsoft Defender for Endpoint for macOS device groups in Jamf Pro [!INCLUDE [Microsoft 365 Defender rebranding](../../includes/microsoft-defender.md)] diff --git a/windows/security/threat-protection/microsoft-defender-atp/mac-whatsnew.md b/windows/security/threat-protection/microsoft-defender-atp/mac-whatsnew.md index 617e8532aa..2ae1e83837 100644 --- a/windows/security/threat-protection/microsoft-defender-atp/mac-whatsnew.md +++ b/windows/security/threat-protection/microsoft-defender-atp/mac-whatsnew.md @@ -30,6 +30,14 @@ ms.technology: mde > [!IMPORTANT] > Support for macOS 10.13 (High Sierra) will be discontinued on February 15th, 2021. +## 101.19.48 + +> [!NOTE] +> The old command-line tool syntax has been deprecated with this release. For information on the new syntax, see [Resources](mac-resources.md#configuring-from-the-command-line). + +- Added a new command-line switch to disable the network extension: `mdatp system-extension network-filter disable`. This command can be useful to troubleshoot networking issues that could be related to Microsoft Defender for Endpoint for Mac +- Performance improvements & bug fixes + ## 101.19.21 - Bug fixes diff --git a/windows/security/threat-protection/microsoft-defender-atp/network-protection.md b/windows/security/threat-protection/microsoft-defender-atp/network-protection.md index 7fd98bd981..29ed5acfbf 100644 --- a/windows/security/threat-protection/microsoft-defender-atp/network-protection.md +++ b/windows/security/threat-protection/microsoft-defender-atp/network-protection.md @@ -45,13 +45,13 @@ You can also use [audit mode](audit-windows-defender.md) to evaluate how Network ## Requirements -Network protection requires Windows 10 Pro, Enterprise E3, E5, and Microsoft Defender AV real-time protection. +Network protection requires Windows 10 Pro or Enterprise, and Microsoft Defender Antivirus real-time protection. -Windows 10 version | Microsoft Defender Antivirus --|- -Windows 10 version 1709 or later | [Microsoft Defender AV real-time protection](../microsoft-defender-antivirus/configure-real-time-protection-microsoft-defender-antivirus.md) and [cloud-delivered protection](../microsoft-defender-antivirus/enable-cloud-protection-microsoft-defender-antivirus.md) must be enabled +| Windows 10 version | Microsoft Defender Antivirus | +|:---|:---| +| Windows 10 version 1709 or later | [Microsoft Defender AV real-time protection](../microsoft-defender-antivirus/configure-real-time-protection-microsoft-defender-antivirus.md) and [cloud-delivered protection](../microsoft-defender-antivirus/enable-cloud-protection-microsoft-defender-antivirus.md) must be enabled | -After you have enabled the services, you may need to configure your network or firewall to allow the connections between the services and your endpoints. +After you have enabled the services, you might need to configure your network or firewall to allow the connections between the services and your endpoints. - .smartscreen.microsoft.com - .smartscreen-prod.microsoft.com @@ -79,11 +79,11 @@ You can review the Windows event log to see events that are created when network 3. This will create a custom view that filters to only show the following events related to network protection: - Event ID | Description - -|- - 5007 | Event when settings are changed - 1125 | Event when network protection fires in audit mode - 1126 | Event when network protection fires in block mode + | Event ID | Description | + |:---|:---| + | 5007 | Event when settings are changed | + | 1125 | Event when network protection fires in audit mode | + | 1126 | Event when network protection fires in block mode | ## Related articles diff --git a/windows/security/threat-protection/microsoft-defender-atp/troubleshoot-np.md b/windows/security/threat-protection/microsoft-defender-atp/troubleshoot-np.md index 4bfdccfe50..05563e45c4 100644 --- a/windows/security/threat-protection/microsoft-defender-atp/troubleshoot-np.md +++ b/windows/security/threat-protection/microsoft-defender-atp/troubleshoot-np.md @@ -11,7 +11,7 @@ ms.localizationpriority: medium audience: ITPro author: dansimp ms.author: dansimp -ms.date: 03/27/2019 +ms.date: 01/26/2021 ms.reviewer: manager: dansimp ms.technology: mde @@ -24,14 +24,13 @@ ms.technology: mde **Applies to:** -* [Microsoft Defender for Endpoint](https://go.microsoft.com/fwlink/p/?linkid=2146631) - -* IT administrators +- [Microsoft Defender for Endpoint](https://go.microsoft.com/fwlink/p/?linkid=2146631) +- IT administrators When you use [Network protection](network-protection.md) you may encounter issues, such as: -* Network protection blocks a website that is safe (false positive) -* Network protection fails to block a suspicious or known malicious website (false negative) +- Network protection blocks a website that is safe (false positive) +- Network protection fails to block a suspicious or known malicious website (false negative) There are four steps to troubleshooting these problems: @@ -45,11 +44,11 @@ There are four steps to troubleshooting these problems: Network protection will only work on devices with the following conditions: >[!div class="checklist"] -> * Endpoints are running Windows 10 Enterprise edition, version 1709 or higher (also known as the Fall Creators Update). -> * Endpoints are using Microsoft Defender Antivirus as the sole antivirus protection app. [Using any other antivirus app will cause Microsoft Defender AV to disable itself](../microsoft-defender-antivirus/microsoft-defender-antivirus-compatibility.md). -> * [Real-time protection](../microsoft-defender-antivirus/configure-real-time-protection-microsoft-defender-antivirus.md) is enabled. -> * [Cloud-delivered protection](../microsoft-defender-antivirus/enable-cloud-protection-microsoft-defender-antivirus.md) is enabled. -> * Audit mode is not enabled. Use [Group Policy](enable-network-protection.md#group-policy) to set the rule to **Disabled** (value: **0**). +> - Endpoints are running Windows 10 Pro or Enterprise edition, version 1709 or higher. +> - Endpoints are using Microsoft Defender Antivirus as the sole antivirus protection app. [See what happens when you are using a non-Microsoft antivirus solution](../microsoft-defender-antivirus/microsoft-defender-antivirus-compatibility.md). +> - [Real-time protection](../microsoft-defender-antivirus/configure-real-time-protection-microsoft-defender-antivirus.md) is enabled. +> - [Cloud-delivered protection](../microsoft-defender-antivirus/enable-cloud-protection-microsoft-defender-antivirus.md) is enabled. +> - Audit mode is not enabled. Use [Group Policy](enable-network-protection.md#group-policy) to set the rule to **Disabled** (value: **0**). ## Use audit mode @@ -61,9 +60,9 @@ You can enable network protection in audit mode and then visit a website that we Set-MpPreference -EnableNetworkProtection AuditMode ``` -1. Perform the connection activity that is causing an issue (for example, attempt to visit the site, or connect to the IP address you do or don't want to block). +2. Perform the connection activity that is causing an issue (for example, attempt to visit the site, or connect to the IP address you do or don't want to block). -1. [Review the network protection event logs](network-protection.md#review-network-protection-events-in-windows-event-viewer) to see if the feature would have blocked the connection if it had been set to **Enabled**. +3. [Review the network protection event logs](network-protection.md#review-network-protection-events-in-windows-event-viewer) to see if the feature would have blocked the connection if it had been set to **Enabled**. If network protection is not blocking a connection that you are expecting it should block, enable the feature. @@ -75,6 +74,8 @@ You can enable network protection in audit mode and then visit a website that we If you've tested the feature with the demo site and with audit mode, and network protection is working on pre-configured scenarios, but is not working as expected for a specific connection, use the [Windows Defender Security Intelligence web-based submission form](https://www.microsoft.com/wdsi/filesubmission) to report a false negative or false positive for network protection. With an E5 subscription, you can also [provide a link to any associated alert](../microsoft-defender-atp/alerts-queue.md). +See [Address false positives/negatives in Microsoft Defender for Endpoint](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-atp/defender-endpoint-false-positives-negatives). + ## Exclude website from network protection scope To allow the website that is being blocked (false positive), add its URL to the [list of trusted sites](https://blogs.msdn.microsoft.com/asiatech/2014/08/19/how-to-add-web-sites-to-trusted-sites-via-gpo-from-dc-installed-ie10-or-higher-ie-version/). Web resources from this list bypass the network protection check. @@ -85,20 +86,21 @@ When you report a problem with network protection, you are asked to collect and 1. Open an elevated command prompt and change to the Windows Defender directory: - ```PowerShell + ```console cd c:\program files\windows defender ``` -1. Run this command to generate the diagnostic logs: +2. Run this command to generate the diagnostic logs: - ```PowerShell + ```console mpcmdrun -getfiles ``` -1. By default, they are saved to C:\ProgramData\Microsoft\Windows Defender\Support\MpSupportFiles.cab. Attach the file to the submission form. +3. By default, they are saved to C:\ProgramData\Microsoft\Windows Defender\Support\MpSupportFiles.cab. Attach the file to the submission form. ## Related topics -* [Network protection](network-protection.md) -* [Evaluate network protection](evaluate-network-protection.md) -* [Enable network protection](enable-network-protection.md) +- [Network protection](network-protection.md) +- [Evaluate network protection](evaluate-network-protection.md) +- [Enable network protection](enable-network-protection.md) +- [Address false positives/negatives in Defender for Endpoint](https://docs.microsoft.com/windows/security/threat-protection/microsoft-defender-atp/defender-endpoint-false-positives-negatives)