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Updated OneNote & WIP blurb to simplify steps
@Dansimp Will create an internal thread to verify steps with Onenote folks
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@ -135,7 +135,11 @@ This table provides info about the most common problems you might encounter whil
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<td>By design, OneNote only supports WIP protected notebooks stored on enterprise-managed SharePoint (OneDrive for Business). Onenote does not support local WIP protected notebooks.</td>
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<td>OneNote might encounter an error such as "This notebook contains protected content from your organization, which can't be viewed or synced. Please change the file ownership to Personal, or contact your IT administrator." Supported notebooks (OneDrive for Business) should be shown in File Explorer as links and open with your associated browser. Unsupported notebooks would show as folders or .one files (with a OneNote icon)</td>
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<td>If unsupported files won't open in the browser, then they are 'stuck' in the old local format - incompatible with WIP or viewing online. We recommend that you create a new notebook and copy the contents from the existing notebook into the new one. In OneNote desktop, File > New > OnedDive - company name notebook and create a new one. Then within OneNote, copy over the old 'local' sections into this new notebook to ensure they get upgraded to the modern format. Hold Ctrl + drag and drop the sections into the notebook. Holding Ctrl will copy sections rather than move them, preserving the old sections as backup copies. Wait for the new notebook to finish syncing to OneDrive for business.</td>
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<td>If unsupported files won't open in the browser, then they are 'stuck' in the old local format - incompatible with WIP or viewing online.
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OneNote notebooks that are newly copy-pasted ito OneDrive via File Explorer should be automatically fixed. To do this, follow these steps:
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1. Close the notebook in OneNote
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2. Move the notebook folder via File Explorer out of the 'OneDrive – company name' (OneDrive for Business folder) to some other location, such as the Desktop.
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3. Copy and paste the folder back into the OneDrive for Business folder. Wait a few minutes to allow OneDrive to finish syncing & upgrading the files, and the folder should automatically convert to a URL which will then successfully open in the browser (and OneNote client)..</td>
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<td>Microsoft Office Outlook offline data files (PST and OST files) are not marked as <strong>Work</strong> files, and are therefore not protected.
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