diff --git a/windows/deploy/resolve-windows-10-upgrade-errors.md b/windows/deploy/resolve-windows-10-upgrade-errors.md index 4cc6c23e52..914f34c31d 100644 --- a/windows/deploy/resolve-windows-10-upgrade-errors.md +++ b/windows/deploy/resolve-windows-10-upgrade-errors.md @@ -24,13 +24,13 @@ The Windows Setup application is used to upgrade a computer to Windows 10, or to 1. **Downlevel phase**: The downlevel phase is run within the previous operating system. Installation components are gathered. 2. **Safe OS phase**: A recovery partition is configured and updates are installed. An OS rollback is prepared if needed. - - Example error codes during this phase: 0x2000C, 0x20017 + - Example error codes: 0x2000C, 0x20017 3. **First boot phase**: Initial settings are applied. - - Example error codes during this phase: 0x30018, 0x3000D + - Example error codes: 0x30018, 0x3000D 4. **Second boot phase**: Final settings are applied. This is also called the **OOBE boot phase**. - - Example error codes during this phase: 0x4000D, 0x40017 + - Example error: 0x4000D, 0x40017 5. **Rollback phase**: This phase occurs if upgrade is unsuccessful. - - Example error codes during this phase: 0x50011, 0x50012 + - Example error: 0x50011, 0x50012 **Figure 1**: Phases of a successful Windows 10 upgrade (rollback is not shown): @@ -51,6 +51,40 @@ For example, a result code of **0xC1900101** with an extend code of **0x4000D** Note: If only a single code is returned, this can be because a tool is being used that does not capture the extend code, for example the [Windows 10 Upgrade Assistant](https://support.microsoft.com/en-us/kb/3159635). +### Sample table + + + + + + + + + + + + +
+

Error Codes

+ 		+

Cause

+ 		+

Mitigation

+
+

Contact + your system administrator to upgrade Windows Server or Enterprise Editions

+ 		+

This + issue occurs if you run the updater tool. The tool works only with the + Windows 10 Home, Pro, and Education editions.

+ 		+

To + resolve this issue, use a different method to upgrade to Windows 10 version + 1607. For example, download the ISO, and then run Setup from it.

+
+ ### Extend codes The phase and operation of an extend code maps to the following tables.