From 3d937f2a9ba52473489925b8b82101cd9a23c83f Mon Sep 17 00:00:00 2001 From: ImranHabib <47118050+joinimran@users.noreply.github.com> Date: Fri, 1 Nov 2019 21:49:21 +0500 Subject: [PATCH 1/2] added windows update URLs As requested by the user, I have added windows update URLs in the doc. Reset of the required information is available in the document. Problem: https://github.com/MicrosoftDocs/windows-itpro-docs/issues/5154 --- .../update/windows-update-troubleshooting.md | 16 +++++++++++++++- 1 file changed, 15 insertions(+), 1 deletion(-) diff --git a/windows/deployment/update/windows-update-troubleshooting.md b/windows/deployment/update/windows-update-troubleshooting.md index a1784e6a6e..3fb82a5c19 100644 --- a/windows/deployment/update/windows-update-troubleshooting.md +++ b/windows/deployment/update/windows-update-troubleshooting.md @@ -145,7 +145,21 @@ Go to Services.msc and ensure that Windows Firewall Service is enabled. Stopping Windows Update provides a wide range configuration policies to control the behavior of WU service in a managed environment. While these policies let you configure the settings at a granular level, misconfiguration or setting conflicting polices may lead to unexpected behaviors. See [How to configure automatic updates by using Group Policy or registry settings](https://support.microsoft.com/help/328010/how-to-configure-automatic-updates-by-using-group-policy-or-registry-s) for more information. - + +## Whitelist URLs +Ensure that your machine can access below Windows Update URLs: + +- http://windowsupdate.microsoft.com +- http://*.windowsupdate.microsoft.com +- https://*.windowsupdate.microsoft.com +- http://*.update.microsoft.com +- https://*.update.microsoft.com +- http://*.windowsupdate.com +- http://download.windowsupdate.com +- https://download.microsoft.com +- http://*.download.windowsupdate.com +- http://wustat.windows.com +- http://ntservicepack.microsoft.com ## Updates aren't downloading from the intranet endpoint (WSUS/SCCM) Windows 10 devices can receive updates from a variety of sources, including Windows Update online, a Windows Server Update Services server, and others. To determine the source of Windows Updates currently being used on a device, follow these steps: From 9f569a63004e26d7143b9f4241bc31a82fc55074 Mon Sep 17 00:00:00 2001 From: Jaime Ondrusek Date: Fri, 1 Nov 2019 11:16:06 -0700 Subject: [PATCH 2/2] Update windows-update-troubleshooting.md Cleaned up language and heading. --- .../deployment/update/windows-update-troubleshooting.md | 8 +++++--- 1 file changed, 5 insertions(+), 3 deletions(-) diff --git a/windows/deployment/update/windows-update-troubleshooting.md b/windows/deployment/update/windows-update-troubleshooting.md index 3fb82a5c19..7fd5fb5a6e 100644 --- a/windows/deployment/update/windows-update-troubleshooting.md +++ b/windows/deployment/update/windows-update-troubleshooting.md @@ -48,7 +48,7 @@ The update that is offered to a device depends on several factors. Some of the m If the update you're offered isn't the most current available, it might be because your device is being managed by a WSUS server, and you're being offered the updates available on that server. It's also possible, if your device is part of a Windows as a Service deployment ring, that your admin is intentionally slowing the rollout of updates. Since the WaaS rollout is slow and measured to begin with, all devices will not receive the update on the same day. -## My machine is frozen at scan. Why? +## My device is frozen at scan. Why? The Settings UI is talking to the Update Orchestrator service which in turn is talking to Windows Update service. If these services stop unexpectedly then you might see this behavior. In such cases, do the following: 1. Close the Settings app and reopen it. 2. Launch Services.msc and check if the following services are running: @@ -146,8 +146,8 @@ Windows Update provides a wide range configuration policies to control the behav See [How to configure automatic updates by using Group Policy or registry settings](https://support.microsoft.com/help/328010/how-to-configure-automatic-updates-by-using-group-policy-or-registry-s) for more information. -## Whitelist URLs -Ensure that your machine can access below Windows Update URLs: +## Device cannot access update files +Check that your device can access these Windows Update endpoints: - http://windowsupdate.microsoft.com - http://*.windowsupdate.microsoft.com @@ -161,6 +161,8 @@ Ensure that your machine can access below Windows Update URLs: - http://wustat.windows.com - http://ntservicepack.microsoft.com + Whitelist these endpoints for future use. + ## Updates aren't downloading from the intranet endpoint (WSUS/SCCM) Windows 10 devices can receive updates from a variety of sources, including Windows Update online, a Windows Server Update Services server, and others. To determine the source of Windows Updates currently being used on a device, follow these steps: 1. Start Windows PowerShell as an administrator