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2
devices/hololens/hololens-FAQ.md
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@ -207,7 +207,7 @@ You can pair other Bluetooth HID and GATT devices together with your HoloLens. H
Use the [clicker](hololens1-clicker.md) to select, scroll, move, and resize holograms. Individial apps may support additional clicker gestures.
If you're having trouble using the clicker, make sure that it's charged and paired with your HoloLens. If the battery is low, the indicator light blinks amber. To verify that the clicker is paired, go to **Settings** > **Devices** and see if it shows up there. For more information, see [Pair the clicker](hololens-connect-devices.md#pair-the-clicker).
If you're having trouble using the clicker, make sure that it's charged and paired with your HoloLens. If the battery is low, the indicator light blinks amber. To verify that the clicker is paired, go to **Settings** > **Devices** and see if it shows up there. For more information, see [Pair the clicker](hololens-connect-devices.md#hololens-1st-gen-pair-the-clicker).
If the clicker is charged and paired and you're still having problems, reset it by holding down the main button and the pairing button for 15 seconds. Then pair the clicker with your HoloLens again.

3
devices/hololens/hololens-calibration.md
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@ -33,7 +33,8 @@ HoloLens 2 prompts a user to calibrate the device under the following circumstan
- The user previously opted out of the calibration process
- The calibration process did not succeed the last time the user used the device
- The user has deleted their calibration profiles
- The visor is raised and the lowered and any of the above circumstances apply (this may be disabled in **Settings > System > Calibration**.)
- The device is taken off and put back on and any of the above circumstances apply
![Calibration prompt](./images/07-et-adjust-for-your-eyes.png)

56
devices/hololens/hololens-connect-devices.md
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@ -8,7 +8,7 @@ author: Teresa-Motiv
ms.author: v-tea
ms.topic: article
ms.localizationpriority: high
ms.date: 09/13/2019
ms.date: 03/11/2020
manager: jarrettr
appliesto:
- HoloLens (1st gen)
@ -19,56 +19,58 @@ appliesto:
## Pair Bluetooth devices
Pair a Bluetooth mouse and keyboard with HoloLens, then use them to interact with holograms and to type anywhere you'd use the holographic keyboard.
Classes of Bluetooth devices supported by HoloLens 2:
HoloLens 2 supports the following classes of Bluetooth devices:
- Mouse
- Keyboard
- Bluetooth audio output (A2DP) devices
Classes of Bluetooth devices supported by HoloLens (1st gen):
HoloLens (1st gen) supports the following classes of Bluetooth devices:
- Mouse
- Keyboard
- HoloLens (1st gen) clicker
> [!NOTE]
> Other types of Bluetooth devices, such as speakers, headsets, smartphones, and game pads, may appear as available in HoloLens settings, but aren't supported on HoloLens (1st gen). [Learn more](https://go.microsoft.com/fwlink/p/?LinkId=746660).
> Other types of Bluetooth devices, such as speakers, headsets, smartphones, and game pads, may be listed as available in HoloLens settings. However, these devices aren't supported on HoloLens (1st gen). For more information, see [I'm having problems pairing or using a Bluetooth device](hololens-FAQ.md#im-having-problems-pairing-or-using-a-bluetooth-device).
### Pair a Bluetooth keyboard or mouse
1. Turn on your keyboard or mouse and make it discoverable. The way you make it discoverable depends on the device. To learn how to do this, check the device or visit the manufacturer's website.
1. Turn on your keyboard or mouse, and make it discoverable. To learn how to make the device discoverable, look for information on the device (or its documentation) or visit the manufacturer's website.
1. Use the bloom gesture (HoloLens (1st gen) or the start gesture (HoloLens 2) to go to **Start**, then select **Settings**.
1. Select **Devices** and make sure that Bluetooth is on. When you see the device name, select **Pair** and follow the instructions.
1. Use the bloom gesture (HoloLens (1st gen)) or the start gesture (HoloLens 2) to go to **Start**, and then select **Settings**.
1. Select **Devices**, and make sure that Bluetooth is on.
1. When you see the device name, select **Pair**, and then follow the instructions.
### Pair the clicker
### HoloLens (1st gen): Pair the clicker
> Applies to HoloLens (1st gen) only.
1. Use the bloom gesture to go to **Start**, then select **Settings**.
1. Select **Devices** and make sure that Bluetooth is on.
1. Use the tip of a pen to press and hold the clicker's pairing button until the status light blinks white. Make sure to hold the button down until the light starts blinking. [Where's the pairing button?](hololens1-clicker.md)
1. Use the bloom gesture to go to **Start**, and then select **Settings**.
1. Select **Devices**, and make sure that Bluetooth is on.
1. Use the tip of a pen to press and hold the clicker pairing button until the clicker status light blinks white. Make sure to hold down the button until the light starts blinking.
The pairing button is on the underside of the clicker, next to the finger loop.
![The pairing button is beside the finger loop](images/use-hololens-clicker-1.png)
1. On the pairing screen, select **Clicker** > **Pair**.
## Connect USB-C devices
## HoloLens 2: Connect USB-C devices
> Applies to HoloLens 2 only.
HoloLens 2 lets you connect a wide range of USB-C devices.
HoloLens 2 supports the following devices classes:
HoloLens 2 supports the following classes of USB-C devices:
- Mass storage devices (such as thumb drives)
- Ethernet adapters (including ethernet with charging)
- USB-C to 3.5mm digital audio adapters
- USB-C digital audio headsets (including headset adapters with charging)
- Ethernet adapters (including ethernet plus charging)
- USB-C-to-3.5mm digital audio adapters
- USB-C digital audio headsets (including headset adapters plus charging)
- Wired mouse
- Wired keyboard
- Combination PD hubs (USB A + PD charging)
- Combination PD hubs (USB A plus PD charging)
## Connect to Miracast
Use Miracast by opening the **Start** menu and selecting the display icon or saying "Connect" while gazing at the **Start** menu. Choose an available device from the list that appears and complete pairing to begin projection.
To use Miracast, follow these steps:
1. Do one of the following:
- Open the **Start** menu, and select the display icon.
- Say "Connect" while you gaze at the **Start** menu.
1. On the list of devices that appears, select an available device.
1. Complete the pairing to begin projecting.

58
devices/hololens/hololens2-language-support.md
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@ -7,7 +7,11 @@ author: Teresa-Motiv
ms.author: v-tea
ms.topic: article
ms.localizationpriority: medium
ms.date: 9/12/2019
ms.custom:
- CI 115225
- CSSTroubleshooting
keywords: localize, language support, display language, keyboard language, IME, keyboard layout
ms.date: 03/12/2020
audience: ITPro
ms.reviewer: jarrettr
manager: jarrettr
@ -17,7 +21,7 @@ appliesto:
# Supported languages for HoloLens 2
HoloLens 2 supports the following languages, including voice commands and dictation features, keyboard layouts, and OCR recognition within apps.
HoloLens 2 is localized into the following languages. The localization features include speech commands and dictation, keyboard layouts, and OCR recognition within apps.
- Chinese Simplified (China)
- English (Australia)
@ -31,43 +35,43 @@ HoloLens 2 supports the following languages, including voice commands and dictat
- Japanese (Japan)
- Spanish (Spain)
HoloLens 2 is also available in the following languages. However, this support does not include speech commands or dictation features.
HoloLens 2 also supports the following languages. However, this support does not include speech commands or dictation features.
- Chinese Traditional (Taiwan and Hong Kong)
- Dutch (Netherlands)
- Korean (Korea)
## Changing language or keyboard
The setup process configures your HoloLens for a region and language. You can change this configuration by using the **Time & language** section of **Settings**.
> [!NOTE]
> Your speech and dictation language depends on the Windows display language.
## To change the Windows display language
1. Go to the **Start** menu, and then select **Settings** > **Time and language** > **Language**.
2. Select **Windows display language**, and then select a language.
If the supported language you’re looking for is not in the menu, follow these steps:
1. Under **Preferred languages** select **Add a language**.
2. Search for and add the language.
3. Select the **Windows display language** menu again and choose the language you added.
The Windows display language affects the following settings for Windows and for apps that support localization:
Some features of HoloLens 2 use the Windows display language. The Windows display language affects the following settings for Windows and for apps that support localization:
- The user interface text language.
- The speech language.
- The default layout of the on-screen keyboard.
## To change the keyboard layout
## Change the language or keyboard layout
To add or remove a keyboard layout, open the **Start** menu and then select **Settings** > **Time & language** > **Keyboard**.
The setup process configures your HoloLens for a specific region and language. You can change this configuration by using the **Time & language** section of **Settings**.
> [!NOTE]
> Your speech and dictation language depends on (and is the same as) the Windows display language.
### To change the Windows display language
1. Open the **Start** menu, and then select **Settings** > **Time and language** > **Language**.
2. Select **Windows display language**, and then select a language.
If the supported language that you're looking for is not in the menu, follow these steps:
1. Under **Preferred languages**, select **Add a language**.
2. Locater and add the language.
3. Select the **Windows display language** menu again, and then select the language that you added in the previous step.
### To change the keyboard layout
To add or remove a keyboard layout, open the **Start** menu, and then select **Settings** > **Time & language** > **Keyboard**.
If your HoloLens has more than one keyboard layout, use the **Layout** key to switch between them. The **Layout** key is in the lower right corner of the on-screen keyboard.
> [!NOTE]
> [!NOTE]
> The on-screen keyboard can use Input Method Editor (IME) to enter characters in languages such as Chinese. However, HoloLens does not support external Bluetooth keyboards that use IME.
>
> While you use IME with the on-screen keyboard, you can continue to use a Bluetooth keyboard to type in English. To switch between keyboards, press ~.
>
> While you use IME together with the on-screen keyboard, you can continue to use a Bluetooth keyboard to type in English. To switch between keyboards, press the tilde character button (**~**).

8
devices/surface-hub/device-reset-surface-hub.md
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@ -90,7 +90,7 @@ On rare occasions, a Surface Hub may encounter an error while cleaning up user a
1. Use the power switch to turn the Surface Hub back on. The device starts and displays the Surface Hub Logo screen. When you see spinning dots under the Surface Hub Logo, use the power switch to turn the Surface Hub off again.
1. Repeat step 3 three times, or until the Surface Hub displays the “Preparing Automatic Repair” message. After it displays this message, the Surface Hub displays the Windows RE screen.
1. Repeat step 3 three times, or until the Surface Hub displays the "Preparing Automatic Repair" message. After it displays this message, the Surface Hub displays the Windows RE screen.
1. Select **Advanced Options**.
@ -115,6 +115,12 @@ On rare occasions, a Surface Hub may encounter an error while cleaning up user a
![downloading 97&](images/recover-progress.png)
When the download finishes, the recovery process restores the Surface Hub according to the options that you selected.
## Contact Support
If you have questions or need help, you can [create a support request](https://support.microsoft.com/supportforbusiness/productselection).
## Related topics

13
devices/surface-hub/miracast-troubleshooting.md
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@ -21,13 +21,13 @@ In traditional Miracast, the projecting device will connect the access point set
- The first step is an initial connection using 2.4GHz.
- After that initial handshake, the projecting device sends traffic to the monitor using the wireless channel settings on the monitor. If Surface Hub is connected to a Wi-Fi network, the access point, it will use the same channel as the connected network, otherwise it will use the Miracast channel from Settings.
There are generally two types of issues with Miracast to Surface Hub: [connection](#connect-issues) and [performance](#performance-issues). In either case, it is a good idea to get a general picture of wireless network activity in the Surface Hub’s location. Running a network scanning tool will show you the available networks and channel usage in the environment.
There are generally two types of issues with Miracast to Surface Hub: [connection](#connect-issues) and [performance](#performance-issues). In either case, it is a good idea to get a general picture of wireless network activity in the Surface Hub's location. Running a network scanning tool will show you the available networks and channel usage in the environment.
## Connect issues
Ensure both Wi-Fi and Miracast are both enabled in Settings on Surface Hub.
If you ran a network scan, you should see Surface Hub Miracast listed as an access point. If Surface Hub’s Miracast network shows up on the scan, but you cannot not see it as an available device, you can try to adjust the Miracast channel used by Surface Hub.
If you ran a network scan, you should see Surface Hub Miracast listed as an access point. If Surface Hub's Miracast network shows up on the scan, but you cannot not see it as an available device, you can try to adjust the Miracast channel used by Surface Hub.
When Surface Hub is connected to a Wi-Fi network it will use the same channel settings as the Wi-Fi access point for its Miracast access point. For troubleshooting purposes, disconnect Surface Hub from any Wi-Fi networks (but keep Wi-Fi enabled), so you can control the channel used for Miracast. You can manually select the Miracast channel in Settings. You will need to restart Surface Hub after each change. Generally speaking, you will want to use channels that do not show heavy utilization from the network scan.
@ -42,7 +42,7 @@ It is also a good idea to ensure the latest drivers and updates are installed on
Next, ensure Miracast is supported on the device.
1. Press Windows Key + R and type `dxdiag`.
2. Click “Save all information”.
2. Click "Save all information".
3. Open the saved dxdiag.txt and find **Miracast**. It should say **Available, with HDCP**.
### Check firewall
@ -63,7 +63,7 @@ On domain-joined devices, Group Policy can also block Miracast.
### Check event logs
The last place to check is in the Event logs. Miracast events will be logged to **Wlanautoconfig**. This is true on both Surface Hub and the projecting device. If you export Surface Hub logs, you can view Surface Hub’s Wlanautoconfig in the **WindowsEventLog** folder. Errors in the event log can provide some additional details on where the connection fails.
The last place to check is in the Event logs. Miracast events will be logged to **Wlanautoconfig**. This is true on both Surface Hub and the projecting device. If you export Surface Hub logs, you can view Surface Hub's Wlanautoconfig in the **WindowsEventLog** folder. Errors in the event log can provide some additional details on where the connection fails.
## Performance issues
@ -75,7 +75,10 @@ Channel switching is caused when the Wi-Fi adapter needs to send traffic to mult
If Surface Hub and the projecting device are both connected to Wi-Fi but using different access points with different channels, this will force Surface Hub and the projecting device to channel switch while Miracast is connected. This will result in both poor wireless project and poor network performance over Wi-Fi. The channel switching will affect the performance of all wireless traffic, not just wireless projection.
Channel switching will also occur if the projecting device is connected to an Wi-Fi network using a different channel than the channel that Surface Hub uses for Miracast. So, a best practice is to set Surface Hub’s Miracast channel to the same channel as the most commonly used access point.
Channel switching will also occur if the projecting device is connected to an Wi-Fi network using a different channel than the channel that Surface Hub uses for Miracast. So, a best practice is to set Surface Hub's Miracast channel to the same channel as the most commonly used access point.
If there are multiple Wi-Fi networks or access points in the environment, some channel switching is unavoidable. This is best addressed by ensuring all Wi-Fi drivers are up to date.
## Contact Support
If you have questions or need help, you can [create a support request](https://support.microsoft.com/supportforbusiness/productselection).

4
devices/surface-hub/surface-hub-2s-recover-reset.md
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@ -69,3 +69,7 @@ At the end of a session, Surface Hub 2S may occasionally encounter an error duri
> [!NOTE]
> To enter recovery mode, unplug the power cord and plug it in again three times.
## Contact Support
If you have questions or need help, you can [create a support request](https://support.microsoft.com/supportforbusiness/productselection).

29
devices/surface-hub/troubleshoot-surface-hub.md
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@ -456,15 +456,15 @@ This section lists status codes, mapping, user messages, and actions an admin ca
<tr class="even">
<td align="left"><p>0x80072EFD</p></td>
<td align="left"><p>WININET_E_CANNOT_CONNECT</p></td>
<td align="left"><p>Can’t connect to the server right now. Wait a while and try again, or check the account settings.</p></td>
<td align="left"><p>Can't connect to the server right now. Wait a while and try again, or check the account settings.</p></td>
<td align="left"><p>Verify that the server name is correct and reachable. Verify that the device is connected to the network.</p></td>
</tr>
<tr class="odd">
<td align="left"><p>0x86000C29</p></td>
<td align="left"><p>E_NEXUS_STATUS_DEVICE_NOTPROVISIONED (policies don’t match)</p></td>
<td align="left"><p>E_NEXUS_STATUS_DEVICE_NOTPROVISIONED (policies don't match)</p></td>
<td align="left"><p>The account is configured with policies not compatible with Surface Hub.</p></td>
<td align="left"><p>Disable the <strong>PasswordEnabled</strong> policy for this account.</p>
<p>We have a bug were we may surface policy errors if the account doesn’t receive any server notifications within the policy refresh interval.</p></td>
<p>We have a bug were we may surface policy errors if the account doesn't receive any server notifications within the policy refresh interval.</p></td>
</tr>
<tr class="even">
<td align="left"><p>0x86000C4C</p></td>
@ -475,7 +475,7 @@ This section lists status codes, mapping, user messages, and actions an admin ca
<tr class="odd">
<td align="left"><p>0x86000C0A</p></td>
<td align="left"><p>E_NEXUS_STATUS_SERVERERROR_RETRYLATER</p></td>
<td align="left"><p>Can’t connect to the server right now.</p></td>
<td align="left"><p>Can't connect to the server right now.</p></td>
<td align="left"><p>Wait until the server comes back online. If the issue persists, re-provision the account.</p></td>
</tr>
<tr class="even">
@ -487,7 +487,7 @@ This section lists status codes, mapping, user messages, and actions an admin ca
<tr class="odd">
<td align="left"><p>0x8505000D</p></td>
<td align="left"><p>E_AIRSYNC_RESET_RETRY</p></td>
<td align="left"><p>Can’t connect to the server right now. Wait a while or check the account’s settings.</p></td>
<td align="left"><p>Can't connect to the server right now. Wait a while or check the account's settings.</p></td>
<td align="left"><p>This is normally a transient error but if the issue persists check the number of devices associated with the account and delete some of them if the number is large.</p></td>
</tr>
<tr class="even">
@ -499,13 +499,13 @@ This section lists status codes, mapping, user messages, and actions an admin ca
<tr class="odd">
<td align="left"><p>0x85010004</p></td>
<td align="left"><p>E_HTTP_FORBIDDEN</p></td>
<td align="left"><p>Can’t connect to the server right now. Wait a while and try again, or check the account’s settings.</p></td>
<td align="left"><p>Can't connect to the server right now. Wait a while and try again, or check the account's settings.</p></td>
<td align="left"><p>Verify the server name to make sure it is correct. If the account is using cert based authentication make sure the certificate is still valid and update it if not.</p></td>
</tr>
<tr class="even">
<td align="left"><p>0x85030028</p></td>
<td align="left"><p>E_ACTIVESYNC_PASSWORD_OR_GETCERT</p></td>
<td align="left"><p>The account’s password or client certificate are missing or invalid.</p></td>
<td align="left"><p>The account's password or client certificate are missing or invalid.</p></td>
<td align="left"><p>Update the password and/or deploy the client certificate.</p></td>
</tr>
<tr class="odd">
@ -523,7 +523,7 @@ This section lists status codes, mapping, user messages, and actions an admin ca
<tr class="odd">
<td align="left"><p>0x80072EE2</p></td>
<td align="left"><p>WININET_E_TIMEOUT</p></td>
<td align="left"><p>The network doesn’t support the minimum idle timeout required to receive server notification, or the server is offline.</p></td>
<td align="left"><p>The network doesn't support the minimum idle timeout required to receive server notification, or the server is offline.</p></td>
<td align="left"><p>Verify that the server is running. Verify the NAT settings.</p></td>
</tr>
<tr class="even">
@ -535,13 +535,13 @@ This section lists status codes, mapping, user messages, and actions an admin ca
<tr class="odd">
<td align="left"><p>0x85010017</p></td>
<td align="left"><p>E_HTTP_SERVICE_UNAVAIL</p></td>
<td align="left"><p>Can’t connect to the server right now. Wait a while or check the account’s settings.</p></td>
<td align="left"><p>Can't connect to the server right now. Wait a while or check the account's settings.</p></td>
<td align="left"><p>Verify the server name to make sure it is correct. Wait until the server comes back online. If the issue persists, re-provision the account.</p></td>
</tr>
<tr class="even">
<td align="left"><p>0x86000C0D</p></td>
<td align="left"><p>E_NEXUS_STATUS_MAILBOX_SERVEROFFLINE</p></td>
<td align="left"><p>Can’t connect to the server right now. Wait a while or check the account’s settings.</p></td>
<td align="left"><p>Can't connect to the server right now. Wait a while or check the account's settings.</p></td>
<td align="left"><p>Verify the server name to make sure it is correct. Wait until the server comes back online. If the issue persists, re-provision the account.</p></td>
</tr>
<tr class="odd">
@ -555,7 +555,7 @@ This section lists status codes, mapping, user messages, and actions an admin ca
<td align="left"><p>E_NEXUS_STATUS_INVALID_POLICYKEY</p></td>
<td align="left"><p>The account is configured with policies not compatible with Surface Hub.</p></td>
<td align="left"><p>Disable the PasswordEnabled policy for this account.</p>
<p>We have a bug were we may surface policy errors if the account doesn’t receive any server notifications within the policy refresh interval.</p></td>
<p>We have a bug were we may surface policy errors if the account doesn't receive any server notifications within the policy refresh interval.</p></td>
</tr>
<tr class="odd">
<td align="left"><p>0x85010005</p></td>
@ -566,7 +566,7 @@ This section lists status codes, mapping, user messages, and actions an admin ca
<tr class="even">
<td align="left"><p>0x85010014</p></td>
<td align="left"><p>E_HTTP_SERVER_ERROR</p></td>
<td align="left"><p>Can’t connect to the server.</p></td>
<td align="left"><p>Can't connect to the server.</p></td>
<td align="left"><p>Verify the server name to make sure it is correct. Trigger a sync and, if the issue persists, re-provision the account.</p></td>
</tr>
<tr class="odd">
@ -602,7 +602,10 @@ This section lists status codes, mapping, user messages, and actions an admin ca
</tbody>
</table>
 
## Contact Support
If you have questions or need help, you can [create a support request](https://support.microsoft.com/supportforbusiness/productselection).
 
## Related content