From 4e18fdbb29347542348109d5a7790e078e233745 Mon Sep 17 00:00:00 2001 From: v-miegge <49650192+v-miegge@users.noreply.github.com> Date: Mon, 20 Apr 2020 11:14:46 -0700 Subject: [PATCH 1/4] CI 113983 - updated file --- devices/surface/support-solutions-surface.md | 60 +++++++++----------- 1 file changed, 28 insertions(+), 32 deletions(-) diff --git a/devices/surface/support-solutions-surface.md b/devices/surface/support-solutions-surface.md index a7ef242da7..543d6250ee 100644 --- a/devices/surface/support-solutions-surface.md +++ b/devices/surface/support-solutions-surface.md @@ -20,16 +20,36 @@ ms.audience: itpro # Top support solutions for Surface devices > [!Note] -> **Home users**: This article is only intended for use by IT professionals and technical support agents, and applies only to Surface devices. If you're looking for help with a problem with your home device, please see [Surface Devices Help](https://support.microsoft.com/products/surface-devices). +> **Home users**: This article is only intended for use by IT professionals and technical support agents, and applies only to Surface devices. If you're looking for help with a problem with your home device, please see [Surface Devices Help](https://support.microsoft.com/products/surface-devices). -Microsoft regularly releases both updates and solutions for Surface devices. To ensure your devices can receive future updates, including security updates, it's important to keep your Surface devices updated. For a complete listing of the update history, see [Surface update history](https://www.microsoft.com/surface/support/install-update-activate/surface-update-history) and [Install Surface and Windows updates](https://www.microsoft.com/surface/support/performance-and-maintenance/install-software-updates-for-surface?os=windows-10&=undefined). +These are the Microsoft Support solutions for common issues you may experience using Surface devices in an enterprise. If your issue is not listed here, [contact Microsoft Support](https://support.microsoft.com/supportforbusiness/productselection). +## Surface Drivers and Firmware -These are the top Microsoft Support solutions for common issues experienced when using Surface devices in an enterprise. +Microsoft regularly releases both updates and solutions for Surface devices. To ensure your devices can receive future updates, including security updates, it's important to keep your Surface devices updated. + +- [Surface update history](https://www.microsoft.com/surface/support/install-update-activate/surface-update-history) +- [Install Surface and Windows updates](https://www.microsoft.com/surface/support/performance-and-maintenance/install-software-updates-for-surface?os=windows-10&=undefined) +- [Download drivers and firmware for Surface](https://support.microsoft.com/help/4023482) +- [Deploy the latest firmware and drivers for Surface devices](https://docs.microsoft.com/surface/deploy-the-latest-firmware-and-drivers-for-surface-devices) +- [Manage Surface driver and firmware updates](https://docs.microsoft.com/surface/manage-surface-pro-3-firmware-updates) +- [How to manage Surface driver updates in Configuration Manager](https://support.microsoft.com/help/4098906) + +## Surface Dock Issues + +- [Troubleshoot Surface Dock and docking stations](https://support.microsoft.com/help/4023468/surface-troubleshoot-surface-dock-and-docking-stations) + +- [Troubleshoot connecting Surface to a second screen](https://support.microsoft.com/help/4023496) + +- [Microsoft Surface Dock Firmware Update](https://docs.microsoft.com/surface/surface-dock-updater) + +## Device cover or keyboard issues + +- [Troubleshoot your Surface Type Cover or keyboard](https://www.microsoft.com/surface/support/hardware-and-drivers/troubleshoot-surface-keyboards) ## Screen cracked or scratched issues -- [Contact Microsoft Support](https://support.microsoft.com/supportforbusiness/productselection) +- [Contact Microsoft Support](https://support.microsoft.com/supportforbusiness/productselection) ## Surface Power or battery Issues @@ -41,29 +61,13 @@ These are the top Microsoft Support solutions for common issues experienced when - [Maximize your Surface battery life](https://support.microsoft.com/help/4483194) -## Device cover or keyboard issues +## Reset device -- [Troubleshoot your Surface Type Cover or keyboard](https://www.microsoft.com/surface/support/hardware-and-drivers/troubleshoot-surface-keyboards) +- [Creating and using a USB recovery drive for Surface](https://support.microsoft.com/help/4023512) -## Surface Dock Issues +- [FAQ: Protecting your data if you send your Surface in for Service](https://support.microsoft.com/help/4023508) -- [Troubleshoot Surface Dock and docking stations](https://support.microsoft.com/help/4023468/surface-troubleshoot-surface-dock-and-docking-stations) - -- [Troubleshoot connecting Surface to a second screen](https://support.microsoft.com/help/4023496) - -- [Microsoft Surface Dock Firmware Update](https://docs.microsoft.com/surface/surface-dock-updater) - -## Surface Drivers and Firmware - -- [Surface Update History](https://support.microsoft.com/help/4036283) - -- [Download drivers and firmware for Surface](https://support.microsoft.com/help/4023482) - -- [Deploy the latest firmware and drivers for Surface devices](https://docs.microsoft.com/surface/deploy-the-latest-firmware-and-drivers-for-surface-devices) - -- [Manage Surface driver and firmware updates](https://docs.microsoft.com/surface/manage-surface-pro-3-firmware-updates) - -- [How to manage Surface driver updates in Configuration Manager](https://support.microsoft.com/help/4098906) +- [Microsoft Surface Data Eraser](https://docs.microsoft.com/surface/microsoft-surface-data-eraser) ## Deployment Issues @@ -72,11 +76,3 @@ These are the top Microsoft Support solutions for common issues experienced when - [Surface Pro Model 1796 and Surface Laptop 1TB display two drives](https://support.microsoft.com/help/4046105) - [System SKU reference](https://docs.microsoft.com/surface/surface-system-sku-reference) - -## Reset device - -- [Creating and using a USB recovery drive for Surface](https://support.microsoft.com/help/4023512) - -- [FAQ: Protecting your data if you send your Surface in for Service](https://support.microsoft.com/help/4023508) - -- [Microsoft Surface Data Eraser](https://docs.microsoft.com/surface/microsoft-surface-data-eraser) From 05d890fb8c38d6bdd3207c34285f213ca8dfafed Mon Sep 17 00:00:00 2001 From: Mike Eggers <49650192+v-miegge@users.noreply.github.com> Date: Wed, 22 Apr 2020 12:25:05 -0700 Subject: [PATCH 2/4] Updated title --- devices/surface/support-solutions-surface.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/devices/surface/support-solutions-surface.md b/devices/surface/support-solutions-surface.md index 543d6250ee..ab4c3a46c4 100644 --- a/devices/surface/support-solutions-surface.md +++ b/devices/surface/support-solutions-surface.md @@ -1,5 +1,5 @@ --- -title: Top support solutions for Surface devices +title: Top support solutions for Surface devices in the enterprise description: Find top solutions for common issues using Surface devices in the enterprise. ms.assetid: CF58F74D-8077-48C3-981E-FCFDCA34B34A ms.reviewer: From 9d58e595d1107a8e3c3f4225c6395e7b4a223909 Mon Sep 17 00:00:00 2001 From: Max Stein Date: Thu, 23 Apr 2020 12:48:49 -0700 Subject: [PATCH 3/4] Updated Microsoft browser extension policy URL Current URL: https://docs.microsoft.com/legal/windows/agreements/microsoft-browser-extension-policy leads to 404. Updated URL to reflect new URL: https://docs.microsoft.com/legal/microsoft-edge/microsoft-browser-extension-policy. --- .../microsoft-browser-extension-policy-shortdesc.md | 7 ++++--- 1 file changed, 4 insertions(+), 3 deletions(-) diff --git a/browsers/edge/shortdesc/microsoft-browser-extension-policy-shortdesc.md b/browsers/edge/shortdesc/microsoft-browser-extension-policy-shortdesc.md index 91065aa687..8a7bd04455 100644 --- a/browsers/edge/shortdesc/microsoft-browser-extension-policy-shortdesc.md +++ b/browsers/edge/shortdesc/microsoft-browser-extension-policy-shortdesc.md @@ -1,12 +1,13 @@ --- author: dansimp ms.author: dansimp -ms.date: 10/02/2018 +ms.date: 04/23/2020 ms.reviewer: -audience: itpro manager: dansimp +audience: itpro +manager: dansimp ms.prod: edge ms.topic: include --- -[Microsoft browser extension policy](https://docs.microsoft.com/legal/windows/agreements/microsoft-browser-extension-policy): +[Microsoft browser extension policy](https://docs.microsoft.com/legal/microsoft-edge/microsoft-browser-extension-policy: This document describes the supported mechanisms for extending or modifying the behavior or user experience of Microsoft Edge and Internet Explorer or the content displayed by these browsers. Any technique not explicitly listed in this document is considered **unsupported**. From c0007727665b7166dd5290b9ff23d68c150dea1f Mon Sep 17 00:00:00 2001 From: Tina Burden Date: Fri, 24 Apr 2020 08:29:24 -0700 Subject: [PATCH 4/4] pencil edits --- .../shortdesc/microsoft-browser-extension-policy-shortdesc.md | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/browsers/edge/shortdesc/microsoft-browser-extension-policy-shortdesc.md b/browsers/edge/shortdesc/microsoft-browser-extension-policy-shortdesc.md index 8a7bd04455..35f4b5ac73 100644 --- a/browsers/edge/shortdesc/microsoft-browser-extension-policy-shortdesc.md +++ b/browsers/edge/shortdesc/microsoft-browser-extension-policy-shortdesc.md @@ -9,5 +9,5 @@ ms.prod: edge ms.topic: include --- -[Microsoft browser extension policy](https://docs.microsoft.com/legal/microsoft-edge/microsoft-browser-extension-policy: -This document describes the supported mechanisms for extending or modifying the behavior or user experience of Microsoft Edge and Internet Explorer or the content displayed by these browsers. Any technique not explicitly listed in this document is considered **unsupported**. +[Microsoft browser extension policy](https://docs.microsoft.com/legal/microsoft-edge/microsoft-browser-extension-policy): +This article describes the supported mechanisms for extending or modifying the behavior or user experience of Microsoft Edge and Internet Explorer, or the content these browsers display. Techniques that aren't explicitly listed in this article are considered to be **unsupported**.