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event 15 issue

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Joey Caparas 2017-05-25 13:21:24 -07:00
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windows/threat-protection/windows-defender-atp/troubleshoot-onboarding-windows-defender-advanced-threat-protection.md
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@ -64,7 +64,7 @@ Event ID | Error Type | Resolution steps
:---|:---|:---
5 | Offboarding data was found but couldn't be deleted | Check the permissions on the registry, specifically ```HKLM\SOFTWARE\Policies\Microsoft\Windows Advanced Threat Protection```.
10 | Onboarding data couldn't be written to registry | Check the permissions on the registry, specifically<br> ```HKLM\SOFTWARE\Policies\Microsoft\Windows Advanced Threat```.<br>Verify that the script was ran as an administrator.
15 | Failed to start SENSE service |Check the service health (```sc query sense``` command). Make sure it's not in an intermediate state (*'Pending_Stopped'*, *'Pending_Running'*) and try to run the script again (with administrator rights).
15 | Failed to start SENSE service |Check the service health (```sc query sense``` command). Make sure it's not in an intermediate state (*'Pending_Stopped'*, *'Pending_Running'*) and try to run the script again (with administrator rights). <br> <br> If the endpoint is running Windows 10, version 1607 and running the command `sc query sense` returns `START_PENDING`, reboot the machine. If rebooting the machine doesn't address the issue, upgrade to KB4015217 and try onboarding again.
15 | Failed to start SENSE service | If the message of the error is: System error 577 has occurred. You need to enable the Windows Defender ELAM driver, see [Ensure that Windows Defender is not disabled by a policy](#ensure-that-windows-defender-is-not-disabled-by-a-policy) for instructions.
30 | The script failed to wait for the service to start running | The service could have taken more time to start or has encountered errors while trying to start. For more information on events and errors related to SENSE, see [Review events and errors on endpoints with Event viewer](event-error-codes-windows-defender-advanced-threat-protection.md).
35 | The script failed to find needed onboarding status registry value | When the SENSE service starts for the first time, it writes onboarding status to the registry location<br>```HKLM\SOFTWARE\Microsoft\Windows Advanced Threat Protection\Status```.<br>The script failed to find it after several seconds. You can manually test it and check if it's there. For more information on events and errors related to SENSE, see [Review events and errors on endpoints with Event viewer](event-error-codes-windows-defender-advanced-threat-protection.md).