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Tanya Bittenmaster
2017-09-07 12:02:04 -04:00
parent af8505be5a
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windows/threat-protection/windows-defender-atp/troubleshoot-onboarding-error-messages-windows-defender-advanced-threat-protection.md
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@ -32,7 +32,7 @@ If you receive an error message, the Windows Defender ATP portal will provide de
## No subscriptions found ## No subscriptions found
If while accessing the Windows Defender ATP portal you get a <EFBFBD>No subscriptions found<EFBFBD> message, it means the Azure Active Directory for the user, used to login to the portal, does not have a Windows Defender ATP license. If while accessing the Windows Defender ATP portal you get a **No subscriptions found** message, it means the Azure Active Directory for the user, used to login to the portal, does not have a Windows Defender ATP license.
Potential reasons: Potential reasons:
- Windows E5 and Office E5 license are not the same thing. Make sure you are capturing the correct information. - Windows E5 and Office E5 license are not the same thing. Make sure you are capturing the correct information.
@ -49,7 +49,7 @@ For both cases you should contact Microsoft support.
## Your subscription has expired ## Your subscription has expired
If while accessing the Windows Defender ATP portal you get a "Your subscription has expired" message, your online service subscription has expired. Windows Defender ATP subscription, like any other online service subscription, has an expiration date. You can choose to renew or extend the license at any point in time. However, should you decide to not renew the license, when accessing the portal after the expiration date a <20>Your subscription has expired<65> message will be presented with an option to download the endpoint offboarding package. If while accessing the Windows Defender ATP portal you get a **Your subscription has expired** message, your online service subscription has expired. Windows Defender ATP subscription, like any other online service subscription, has an expiration date. You can choose to renew or extend the license at any point in time. However, should you decide to not renew the license, when accessing the portal after the expiration date a <20>Your subscription has expired<65> message will be presented with an option to download the endpoint offboarding package.
> [!NOTE] > [!NOTE]
> For security reasons, the package used to offboard endpoints will expire 30 days after the date it was downloaded. Expired offboarding packages sent to an endpoint will be rejected. When downloading an offboarding package you will be notified of the packages expiry date and it will also be included in the package name. > For security reasons, the package used to offboard endpoints will expire 30 days after the date it was downloaded. Expired offboarding packages sent to an endpoint will be rejected. When downloading an offboarding package you will be notified of the packages expiry date and it will also be included in the package name.
@ -58,7 +58,7 @@ If while accessing the Windows Defender ATP portal you get a "Your subscription
## You are not authorized to access the portal ## You are not authorized to access the portal
If you receive a "You are not authorized to access the portal", please be aware that Windows Defender ATP is a security monitoring, incident investigation & response product, and as such, access to it is restricted and controlled by the user. If you receive a **You are not authorized to access the porta**, please be aware that Windows Defender ATP is a security monitoring, incident investigation & response product, and as such, access to it is restricted and controlled by the user.
**Assigning user access to the Windows Defender ATP portal** details are available at the [TechNet](https://technet.microsoft.com/en-us/itpro/windows/keep-secure/assign-portal-access-windows-defender-advanced-threat-protection) site. **Assigning user access to the Windows Defender ATP portal** details are available at the [TechNet](https://technet.microsoft.com/en-us/itpro/windows/keep-secure/assign-portal-access-windows-defender-advanced-threat-protection) site.
![Image of not authorized to access portal](images/atp-not-authorized-to-access-portal.png) ![Image of not authorized to access portal](images/atp-not-authorized-to-access-portal.png)