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Merge pull request #1782 from MicrosoftDocs/hololens-troubleshooting

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Added emulator info to troubleshooting HoloLens
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Tina Burden 2019-12-31 08:27:18 -08:00 committed by GitHub
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devices/hololens/hololens-troubleshooting.md
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@ -33,24 +33,26 @@ If your HoloLens becomes frozen or unresponsive:
If these steps don't work, you can try [recovering your device](hololens-recovery.md). If these steps don't work, you can try [recovering your device](hololens-recovery.md).
## Holograms don't look good or are moving around ## Holograms don't look good
If your holograms are unstable, jumpy, or don’t look right, try one of these fixes: If your holograms are unstable, jumpy, or don’t look right, try:
- Clean your device visor and make sure that nothing is obstructing the sensors. - Cleaning your device visor and sensor bar on the front of your HoloLens.
- Make sure that there’s enough light in your room. - Increasing the light in your room.
- Try walking around and looking at your surroundings so that HoloLens can scan them more completely. - Walking around and looking at your surroundings so that HoloLens can scan them more completely.
- Try running the Calibration app. It calibrates your HoloLens to work best for your eyes. Go to **Settings** > **System** > **Utilities**. Under **Calibration**, select **Open Calibration**. - Calibrating your HoloLens for your eyes. Go to **Settings** > **System** > **Utilities**. Under **Calibration**, select **Open Calibration**.
## HoloLens doesn’t respond to my gestures ## HoloLens doesn’t respond to gestures
To make sure that HoloLens can see your gestures, keep your hand in the gesture frame. The gesture frame extends a couple of feet on either side of you. When HoloLens can see your hand, the cursor changes from a dot to a ring. Learn more about [using gestures](hololens1-basic-usage.md#use-hololens-with-your-hands). To make sure that HoloLens can see your gestures. Keep your hand in the gesture frame - when HoloLens can see your hand, the cursor changes from a dot to a ring.
Learn more about using gestures on [HoloLens (1st gen)](hololens1-basic-usage.md#use-hololens-with-your-hands) or [HoloLens 2](hololens2-basic-usage.md#the-hand-tracking-frame).
If your environment is too dark, HoloLens might not see your hand, so make sure that there’s enough light. If your environment is too dark, HoloLens might not see your hand, so make sure that there’s enough light.
If your visor has fingerprints or smudges, use the microfiber cleaning cloth that came with the HoloLens to clean your visor gently. If your visor has fingerprints or smudges, use the microfiber cleaning cloth that came with the HoloLens to clean your visor gently.
## HoloLens doesn’t respond to my voice commands. ## HoloLens doesn’t respond to my voice commands
If Cortana isn’t responding to your voice commands, make sure Cortana is turned on. On the All apps list, select **Cortana** > **Menu** > **Notebook** > **Settings** to make changes. To learn more about what you can say, see [Use your voice with HoloLens](hololens-cortana.md). If Cortana isn’t responding to your voice commands, make sure Cortana is turned on. On the All apps list, select **Cortana** > **Menu** > **Notebook** > **Settings** to make changes. To learn more about what you can say, see [Use your voice with HoloLens](hololens-cortana.md).
@ -64,10 +66,6 @@ If HoloLens can’t map or load your space, it enters Limited mode and you won
- To see if the correct space is active, or to manually load a space, go to **Settings** > **System** > **Spaces**. - To see if the correct space is active, or to manually load a space, go to **Settings** > **System** > **Spaces**.
- If the correct space is loaded and you’re still having problems, the space may be corrupt. To fix this issue, select the space, then select **Remove**. After you remove the space, HoloLens starts to map your surroundings and create a new space. - If the correct space is loaded and you’re still having problems, the space may be corrupt. To fix this issue, select the space, then select **Remove**. After you remove the space, HoloLens starts to map your surroundings and create a new space.
## My HoloLens frequently enters Limited mode or shows a “Tracking lost” message
If your device often shows a "Limited mode" or "Tracking lost" message, try the suggestions listed in [My Holograms don't look good or are moving around](#holograms-dont-look-good-or-are-moving-around).
## My HoloLens can’t tell what space I’m in ## My HoloLens can’t tell what space I’m in
If your HoloLens can’t identify and load the space you’re in automatically, check the following factors: If your HoloLens can’t identify and load the space you’re in automatically, check the following factors:
@ -90,3 +88,7 @@ You’ll need to free up some storage space by doing one or more of the followin
## My HoloLens can’t create a new space ## My HoloLens can’t create a new space
The most likely problem is that you’re running low on storage space. Try one of the [previous tips](#im-getting-a-low-disk-space-error) to free up some disk space. The most likely problem is that you’re running low on storage space. Try one of the [previous tips](#im-getting-a-low-disk-space-error) to free up some disk space.
## The HoloLens emulators isn't working
Information about the HoloLens emulator is located in our developer documentation. Read more about [troubleshooting the HoloLens emulator](https://docs.microsoft.com/windows/mixed-reality/using-the-hololens-emulator#troubleshooting).