From 6e8a27ce1afef6bf60220a66042c7af64bf60665 Mon Sep 17 00:00:00 2001 From: Greg Lindsay Date: Thu, 29 Sep 2016 16:25:30 -0700 Subject: [PATCH] updates --- .../resolve-windows-10-upgrade-errors.md | 95 +++++++++---------- 1 file changed, 43 insertions(+), 52 deletions(-) diff --git a/windows/deploy/resolve-windows-10-upgrade-errors.md b/windows/deploy/resolve-windows-10-upgrade-errors.md index 797d592ae0..be15c44233 100644 --- a/windows/deploy/resolve-windows-10-upgrade-errors.md +++ b/windows/deploy/resolve-windows-10-upgrade-errors.md @@ -161,23 +161,25 @@ A common result code is 0xC1900101. This result code can be thrown at any stage - -
+
+ -
Code -
0xC1900101 - 0x20017 +
Code +
0xC1900101 - 0x20017

-
Cause -
A driver has caused an illegal operation. +
Cause +
A driver has caused an illegal operation.
Windows was not able to migrate the driver, resulting in a rollback of the operating system.

+ + - -
Mitigation -
+
Mitigation +
1. Make sure all that drivers are updated.
2. Open the Setuperr.log and Setupact.log files under the %windir%\Panther directory, and then locate the problem drivers.
For more information, see [Understanding Failures and Log Files](https://technet.microsoft.com/en-us/library/ee851579.aspx).
@@ -186,21 +188,24 @@ A common result code is 0xC1900101. This result code can be thrown at any stage
- -
Code -
0xC1900101 - 0x30018 +
+ + +
Code +
0xC1900101 - 0x30018

-
Cause -
A device driver has stopped responding to setup.exe during the upgrade process. +
Cause +
A device driver has stopped responding to setup.exe during the upgrade process.

+ + - -
Mitigation -
+
Mitigation +
Disconnect all peripheral devices that are connected to the system, except for the mouse, keyboard and display.
Contact your hardware vendor to obtain updated device drivers.
Ensure that "Download and install updates (recommended)" is accepted at the start of the upgrade process. @@ -208,21 +213,24 @@ Disconnect all peripheral devices that are connected to the system, except for t
- -
Code -
0xC1900101 - 0x4000D +
+ + +
Code +
0xC1900101 - 0x4000D

-
Cause -
A rollback occurred due to a driver configuration issue. +
Cause +
A rollback occurred due to a driver configuration issue.

+ + - -
Mitigation -

Review the rollback log and determine the stop code. +

Mitigation +

Review the rollback log and determine the stop code.
The rollback log is located in the **C:\$Windows.~BT\Sources\Panther** folder. Look for text similar to the following:

Info SP Crash 0x0000007E detected
Info SP Module name : @@ -247,22 +255,25 @@ Disconnect all peripheral devices that are connected to the system, except for t

- -
Code -
0xC1900101 - 0x40017 +
+ + +
Code +
0xC1900101 - 0x40017

-
Cause -
Windows 10 upgrade failed after the second reboot. +
Cause +
Windows 10 upgrade failed after the second reboot.
This is usually caused by a faulty driver. For example: antivirus filter drivers or encryption drivers.

+ + -
Mitigation -
Clean boot into Windows, and then attempt the upgrade to Windows 10.
+
Mitigation +
Clean boot into Windows, and then attempt the upgrade to Windows 10.
For more information, see [How to perform a clean boot in Windows](https://support.microsoft.com/en-us/kb/929135). @@ -275,26 +286,6 @@ For more information, see [How to perform a clean boot in Windows](https://suppo - - - - - - - - - - - - - - - - - - - - ## Common errors I've edited but don't know how to classify