From c7ab910290cd746d17742fb32d6b521798f47c58 Mon Sep 17 00:00:00 2001 From: Kaushik Ainapure Date: Thu, 24 Oct 2019 18:59:03 +0530 Subject: [PATCH 1/2] Updating archived links - [Generate a kernel or complete crash dump](https://docs.microsoft.com/windows/client-management/generate-kernel-or-complete-crash-dump) For more information about page file problems in Windows 10 or Windows Server 2016, see the following: - [Introduction to page files](https://docs.microsoft.com/windows/client-management/introduction-page-file) For more information about Stop errors, see the following Knowledge Base article: - [Advanced troubleshooting for Stop error or blue screen error issue](https://docs.microsoft.com/en-us/windows/client-management/troubleshoot-stop-errors) --- .../advanced-troubleshooting-boot-problems.md | 18 +++++++----------- 1 file changed, 7 insertions(+), 11 deletions(-) diff --git a/windows/client-management/advanced-troubleshooting-boot-problems.md b/windows/client-management/advanced-troubleshooting-boot-problems.md index 5f1c4ea9c9..41b529153b 100644 --- a/windows/client-management/advanced-troubleshooting-boot-problems.md +++ b/windows/client-management/advanced-troubleshooting-boot-problems.md @@ -229,7 +229,7 @@ If the system gets stuck during the kernel phase, you experience multiple sympto - Specific error code is displayed. For example, "0x00000C2" , "0x0000007B" , "inaccessible boot device" and so on. - (To troubleshoot the 0x0000007B error, see [Error code INACCESSIBLE_BOOT_DEVICE (STOP 0x7B)](https://internal.support.services.microsoft.com/help/4343769/troubleshooting-guide-for-windows-boot-problems#0x7bstoperror)) + [Advanced troubleshooting for Stop error 7B or Inaccessible_Boot_Device](https://docs.microsoft.com/en-us/windows/client-management/troubleshoot-inaccessible-boot-device) - The screen is stuck at the "spinning wheel" (rolling dots) "system busy" icon. @@ -307,9 +307,7 @@ To troubleshoot this Stop error, follow these steps to filter the drivers: For additional troubleshooting steps, see the following articles: -- [Troubleshooting a Stop 0x7B in Windows](https://blogs.technet.microsoft.com/askcore/2013/08/05/troubleshooting-a-stop-0x7b-in-windows/) - -- [Advanced troubleshooting for "Stop error code 0x0000007B (INACCESSIBLE_BOOT_DEVICE)" errors in Windows XP](https://internal.support.services.microsoft.com/help/324103). +- [Advanced troubleshooting for Stop error 7B or Inaccessible_Boot_Device](https://docs.microsoft.com/en-us/windows/client-management/troubleshoot-inaccessible-boot-device) To fix problems that occur after you install Windows updates, check for pending updates by using these steps: @@ -358,17 +356,15 @@ If the computer does not start, follow these steps: 12. Try to start the computer. -If the Stop error occurs late in the startup process, or if the Stop error is still being generated, you can capture a memory dump. A good memory dump can help determine the root cause of the Stop error. For details, see the following Knowledge Base article: +If the Stop error occurs late in the startup process, or if the Stop error is still being generated, you can capture a memory dump. A good memory dump can help determine the root cause of the Stop error. For details, see the following articles: -- [969028](https://support.microsoft.com/help/969028) How to generate a kernel or a complete memory dump file in Windows Server 2008 and Windows Server 2008 R2 +- [Generate a kernel or complete crash dump](https://docs.microsoft.com/windows/client-management/generate-kernel-or-complete-crash-dump) -For more information about page file problems in Windows 10 or Windows Server 2016, see the following Knowledge Base article: - -- [4133658](https://support.microsoft.com/help/4133658) Introduction of page file in Long-Term Servicing Channel and Semi-Annual Channel of Windows +For more information about page file problems in Windows 10 or Windows Server 2016, see the following: +- [Introduction to page files](https://docs.microsoft.com/windows/client-management/introduction-page-file) For more information about Stop errors, see the following Knowledge Base article: - -- [3106831](https://support.microsoft.com/help/3106831) Troubleshooting Stop error problems for IT Pros +- [Advanced troubleshooting for Stop error or blue screen error issue](https://docs.microsoft.com/en-us/windows/client-management/troubleshoot-stop-errors) If the dump file shows an error that is related to a driver (for example, windows\system32\drivers\stcvsm.sys is missing or corrupted), follow these guidelines: From a891263eca3097af82b4ba1efa0cf326be96c443 Mon Sep 17 00:00:00 2001 From: Denise Vangel-MSFT Date: Thu, 24 Oct 2019 10:42:52 -0700 Subject: [PATCH 2/2] Update advanced-troubleshooting-boot-problems.md --- .../advanced-troubleshooting-boot-problems.md | 6 +++--- 1 file changed, 3 insertions(+), 3 deletions(-) diff --git a/windows/client-management/advanced-troubleshooting-boot-problems.md b/windows/client-management/advanced-troubleshooting-boot-problems.md index 41b529153b..4acac6acd7 100644 --- a/windows/client-management/advanced-troubleshooting-boot-problems.md +++ b/windows/client-management/advanced-troubleshooting-boot-problems.md @@ -229,7 +229,7 @@ If the system gets stuck during the kernel phase, you experience multiple sympto - Specific error code is displayed. For example, "0x00000C2" , "0x0000007B" , "inaccessible boot device" and so on. - [Advanced troubleshooting for Stop error 7B or Inaccessible_Boot_Device](https://docs.microsoft.com/en-us/windows/client-management/troubleshoot-inaccessible-boot-device) + [Advanced troubleshooting for Stop error 7B or Inaccessible_Boot_Device](https://docs.microsoft.com/windows/client-management/troubleshoot-inaccessible-boot-device) - The screen is stuck at the "spinning wheel" (rolling dots) "system busy" icon. @@ -307,7 +307,7 @@ To troubleshoot this Stop error, follow these steps to filter the drivers: For additional troubleshooting steps, see the following articles: -- [Advanced troubleshooting for Stop error 7B or Inaccessible_Boot_Device](https://docs.microsoft.com/en-us/windows/client-management/troubleshoot-inaccessible-boot-device) +- [Advanced troubleshooting for Stop error 7B or Inaccessible_Boot_Device](https://docs.microsoft.com/windows/client-management/troubleshoot-inaccessible-boot-device) To fix problems that occur after you install Windows updates, check for pending updates by using these steps: @@ -364,7 +364,7 @@ For more information about page file problems in Windows 10 or Windows Server 20 - [Introduction to page files](https://docs.microsoft.com/windows/client-management/introduction-page-file) For more information about Stop errors, see the following Knowledge Base article: -- [Advanced troubleshooting for Stop error or blue screen error issue](https://docs.microsoft.com/en-us/windows/client-management/troubleshoot-stop-errors) +- [Advanced troubleshooting for Stop error or blue screen error issue](https://docs.microsoft.com/windows/client-management/troubleshoot-stop-errors) If the dump file shows an error that is related to a driver (for example, windows\system32\drivers\stcvsm.sys is missing or corrupted), follow these guidelines: