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three small updates to WA topics

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jaimeo
2019-03-22 14:23:14 -07:00
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18
windows/deployment/update/windows-analytics-FAQ-troubleshooting.md
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@ -42,6 +42,8 @@ If you've followed the steps in the [Enrolling devices in Windows Analytics](win
[Device names not appearing for Windows 10 devices](#device-names-not-appearing-for-windows-10-devices)
[Custom log queries using the AbnormalShutdownCount field of Device Health show zero or lower than expected results](#custom-log-queries-using-the-abnormalshutdowncount-field-of-device-health-show-zero-or-lower-than-expected-results)
[Disable Upgrade Readiness](#disable-upgrade-readiness)
[Exporting large data sets](#exporting-large-data-sets)
@ -54,7 +56,7 @@ In Log Analytics, go to **Settings > Connected sources > Windows telemetry** and
Even though devices can take 2-3 days after enrollment to show up due to latency in the system, you can now verify the status of your devices with a few hours of running the deployment script as described in [You can now check on the status of your computers within hours of running the deployment script](https://blogs.technet.microsoft.com/upgradeanalytics/2017/05/12/wheres-my-data/) on the Windows Analytics blog.
>[!NOTE]
> If you generate the status report and get an error message saying "Sorry! We’re not recognizing your Commercial Id," go to **Settings > Connected sources > Windows telemetry** and unsubscribe, wait a minute and then re-subscribe to Upgrade Readiness.
> If you generate the status report and get an error message saying "Sorry! We’re not recognizing your Commercial Id," go to **Settings > Connected sources > Windows telemetry** remove the Upgrade Readiness solution, and then re-add it.
If devices are not showing up as expected, find a representative device and follow these steps to run the latest pilot version of the Upgrade Readiness deployment script on it to troubleshoot issues:
@ -201,6 +203,20 @@ Finally, Upgrade Readiness only collects IE site discovery data on devices that
### Device names not appearing for Windows 10 devices
Starting with Windows 10, version 1803, the device name is no longer collected by default and requires a separate opt-in. For more information, see [Enrolling devices in Windows Analytics](windows-analytics-get-started.md). Allowing device names to be collected can make it easier for you to identify individual devices that report problems. Without the device name, Windows Analytics can only label devices by a GUID that it generates.
### Custom log queries using the AbnormalShutdownCount field of Device Health show zero or lower than expected results
This issue affects custom queries of the Device Health data by using the **Logs > Search page** or API. It does not impact any of the built-in tiles or reports of the Device Health solution. The **AbnormalShutdownCount** field of the **DHOSReliability** data table represents abnormal shutdowns other than crashes, such as sudden power loss or holding down the power button.
We have identified an incompatibility between AbnormalShutdownCount and the Limited Enhanced diagnostic data level on Windows 10, versions 1709, 1803, and 1809. Such devices do not send the abnormal shutdown signal to Microsoft. You should not rely on AbnormalShutdownCount in your custom queries unless you use any one of the following workarounds:
- Upgrade devices to Windows 10, version 1903 when available. Participants in the Windows Insider program can preview this change using Windows Insider builds.
- Change the diagnostic data setting from devices running Windows 10, versions 1709, 1803, and 1809 normal Enhanced level instead of Limited Enhanced.
- Use alternative data from devices to track abnormal shutdowns. For example, you can forward abnormal shutdown events from the Windows Event Log to your Log Analytics workspace by using the Log Analytics agent. Suggested events to forward include:
- Log: System, ID: 41, Source: Kernel-Power
- Log System, ID: 6008, Source: EventLog
### Disable Upgrade Readiness
If you want to stop using Upgrade Readiness and stop sending diagnostic data to Microsoft, follow these steps:

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windows/deployment/update/windows-analytics-overview.md
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@ -51,4 +51,7 @@ Use Upgrade Readiness to get:
- Application usage information, allowing targeted validation; workflow to track validation progress and decisions
- Data export to commonly used software deployment tools, including System Center Configuration Manager
To get started with any of these solutions, visit the links for instructions to add it to Azure Portal.
To get started with any of these solutions, visit the links for instructions to add it to Azure Portal.
>[!NOTE]
> For details about licensing requirements and costs associated with using Windows Analytics solutions, see [What are the requirements and costs for Windows Analytics solutions?](windows-analytics-FAQ-troubleshooting#what-are-the-requirements-and-costs-for-windows-analytics-solutions?.md).