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Update troubleshoot-collect-support-log.md
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windows/security/threat-protection/microsoft-defender-atp/troubleshoot-collect-support-log.md
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--- ---
title: Collect support logs in Microsoft Defender ATP using live response title: Collect support logs in Microsoft Defender for Endpoints using live response
description: Learn how to collect logs using live response to troubleshoot Microsoft Defender ATP issues description: Learn how to collect logs using live response to troubleshoot Microsoft Defender for Endpoints issues
keywords: support, log, collect, troubleshoot, live response, liveanalyzer, analyzer, live, response keywords: support, log, collect, troubleshoot, live response, liveanalyzer, analyzer, live, response
search.product: eADQiWindows 10XVcnh search.product: eADQiWindows 10XVcnh
search.appverid: met150 search.appverid: met150
@ -28,9 +28,9 @@ When contacting support, you may be asked to provide the output package of the M
This topic provides instructions on how to run the tool via Live Response. This topic provides instructions on how to run the tool via Live Response.
1. Download the appropriate script 1. Download the appropriate script
* Microsoft Defender for Endpoint client sensor logs only: [LiveAnalyzer.ps1 script](https://aka.ms/MDATPLiveAnalyzer). * Microsoft Defender for Endpoint client sensor logs only: [LiveAnalyzer.ps1 script](https://aka.ms/MDELiveAnalyzer).
- Result package approximate size: ~100Kb - Result package approximate size: ~100Kb
* Microsoft Defender for Endpoint client sensor and Antivirus logs: [LiveAnalyzer+MDAV.ps1 script](https://aka.ms/MDATPLiveAnalyzerAV). * Microsoft Defender for Endpoint client sensor and Antivirus logs: [LiveAnalyzer+MDAV.ps1 script](https://aka.ms/MDELiveAnalyzerAV).
- Result package approximate size: ~10Mb - Result package approximate size: ~10Mb
2. Initiate a [Live Response session](live-response.md#initiate-a-live-response-session-on-a-device) on the machine you need to investigate. 2. Initiate a [Live Response session](live-response.md#initiate-a-live-response-session-on-a-device) on the machine you need to investigate.
@ -43,7 +43,7 @@ This topic provides instructions on how to run the tool via Live Response.
![Image of choose file button](images/choose-file.png) ![Image of choose file button](images/choose-file.png)
5. Select the downloaded file named MDATPLiveAnalyzer.ps1 and then click on **Confirm** 5. Select the downloaded file named MDELiveAnalyzer.ps1 and then click on **Confirm**
![Image of choose file button](images/analyzer-file.png) ![Image of choose file button](images/analyzer-file.png)
@ -52,24 +52,24 @@ This topic provides instructions on how to run the tool via Live Response.
6. While still in the LiveResponse session, use the commands below to run the analyzer and collect the result file: 6. While still in the LiveResponse session, use the commands below to run the analyzer and collect the result file:
```console ```console
Run MDATPLiveAnalyzer.ps1 Run MDELiveAnalyzer.ps1
GetFile "C:\ProgramData\Microsoft\Windows Defender Advanced Threat Protection\Downloads\MDATPClientAnalyzerResult.zip" -auto GetFile "C:\ProgramData\Microsoft\Windows Defender Advanced Threat Protection\Downloads\MDEClientAnalyzerResult.zip" -auto
``` ```
![Image of commands](images/analyzer-commands.png) ![Image of commands](images/analyzer-commands.png)
>[!NOTE] >[!NOTE]
> - The latest preview version of MDATPClientAnalyzer can be downloaded here: [https://aka.ms/Betamdatpanalyzer](https://aka.ms/Betamdatpanalyzer). > - The latest preview version of MDEClientAnalyzer can be downloaded here: [https://aka.ms/Betamdeanalyzer](https://aka.ms/Betamdeanalyzer).
> >
> - The LiveAnalyzer script downloads the troubleshooting package on the destination machine from: https://mdatpclientanalyzer.blob.core.windows.net. > - The LiveAnalyzer script downloads the troubleshooting package on the destination machine from: https://mdatpclientanalyzer.blob.core.windows.net.
> >
> If you cannot allow the machine to reach the above URL, then upload MDATPClientAnalyzerPreview.zip file to the library before running the LiveAnalyzer script: > If you cannot allow the machine to reach the above URL, then upload MDEClientAnalyzerPreview.zip file to the library before running the LiveAnalyzer script:
> >
> ```console > ```console
> PutFile MDATPClientAnalyzerPreview.zip -overwrite > PutFile MDEClientAnalyzerPreview.zip -overwrite
> Run MDATPLiveAnalyzer.ps1 > Run MDELiveAnalyzer.ps1
> GetFile "C:\ProgramData\Microsoft\Windows Defender Advanced Threat Protection\Downloads\MDATPClientAnalyzerResult.zip" -auto > GetFile "C:\ProgramData\Microsoft\Windows Defender Advanced Threat Protection\Downloads\MDEClientAnalyzerResult.zip" -auto
> ``` > ```
> >
> - For more information on gathering data locally on a machine in case the machine isn't communicating with Microsoft Defender for Endpoint cloud services, or does not appear in Microsoft Defender for Endpoint portal as expected, see [Verify client connectivity to Microsoft Defender for Endpoint service URLs](configure-proxy-internet.md#verify-client-connectivity-to-microsoft-defender-atp-service-urls). > - For more information on gathering data locally on a machine in case the machine isn't communicating with Microsoft Defender for Endpoint cloud services, or does not appear in Microsoft Defender for Endpoint portal as expected, see [Verify client connectivity to Microsoft Defender for Endpoint service URLs](configure-proxy-internet.md#verify-client-connectivity-to-microsoft-defender-atp-service-urls).