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Iaan 2016-05-03 13:43:41 +10:00
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@ -188,344 +188,223 @@ For example, if endpoints are not appearing in the **Machines view** list, you m
3. Events recorded by the service will appear in the log. See the following table for a list of events recorded by the service.
<table>
<tbody style="vertical-align:top;">
<tr>
<th>Event ID</th>
<th>Message</th>
<th>Description</th>
<th>Action</th>
</tr>
<tr>
<td>1</td>
<td>Windows Advanced Threat Protection service started (Version
```variable```).</td>
<td>Occurs during system start up, shut down, and during
onbboarding.</td>
<td>Normal operating notification; no action required.</td>
</tr>
<tr>
<td>2</td>
<td>Windows Advanced Threat Protection service shutdown.</td>
<td>Occurs when the endpoint is shut down or offboarded.</td>
<td>Normal operating notification; no action required.</td>
</tr>
<tr>
<td>3</td>
<td>Windows Advanced Threat Protection service failed to start.
Failure code: ```variable```</td>
<td>Service did not start.</td>
<td>Review other messages to determine possible cause and
troubleshooting steps.</td>
</tr>
<tr>
<td>4</td>
<td>Windows Advanced Threat Protection service contacted the
server at ```variable```.</td>
<td>variable = URL of the Windows Defender ATP processing
servers.<br>
This URL will match that seen in the Firewall or network
activity.</td>
<td>Normal operating notification; no action required.</td>
</tr>
<tr>
<td>5</td>
<td>Windows Advanced Threat Protection service failed to
connect to the server at ```variable```.</td>
<td>variable = URL of the Windows Defender ATP processing
servers.<br>
The service could not contact the external processing servers
at that URL.</td>
<td>Check the connection to the URL. See [Configure proxy and
Internet
connectivity](#configure-proxy-and-Internet-connectivity).</td>
</tr>
<tr>
<td>6</td>
<td>Windows Advanced Threat Protection service is not onboarded
and no onboarding parameters were found.</td>
<td>The endpoint did not onboard correctly and will not be
reporting to the portal.</td>
<td>Onboarding must be run before starting the service.<br>
Check that the onboarding settings and scripts were deployed
properly. Try to redeploy the configuration packages.<br>
See [Configure Windows Defender ATP
endpoints](configure-endpoints-windows-defender-advanced-threat-protection.md).</td>
</tr>
<tr>
<td>7</td>
<td>Windows Advanced Threat Protection service failed to read
the onboarding parameters. Failure code: ```variable```</td>
<td>The endpoint did not onboard correctly and will not be
reporting to the portal.</td>
<td>Check that the onboarding settings and scripts were
deployed properly. Try to redeploy the configuration
packages.<br>
See [Configure Windows Defender ATP
endpoints](configure-endpoints-windows-defender-advanced-threat-protection.md)</td>
</tr>
<tr>
<td>8</td>
<td>Windows Advanced Threat Protection service failed to clean
its configuration. Failure code: ```variable```</td>
<td>The endpoint did not onboard correctly and will not be
reporting to the portal.</td>
<td>Check that the onboarding settings and scripts were
deployed properly. Try to redeploy the configuration
packages.<br>
See [Configure Windows Defender ATP
endpoints](configure-endpoints-windows-defender-advanced-threat-protection.md)</td>
</tr>
<tr>
<td>9</td>
<td>Windows Advanced Threat Protection service failed to change
its start type. Failure code: ```variable```</td>
<td>The endpoint did not onboard correctly and will not be
reporting to the portal.</td>
<td>Check that the onboarding settings and scripts were
deployed properly. Try to redeploy the configuration
packages.<br>
See [Configure Windows Defender ATP
endpoints](configure-endpoints-windows-defender-advanced-threat-protection.md)</td>
</tr>
<tr>
<td>10</td>
<td>Windows Advanced Threat Protection service failed to
persist the onboarding information. Failure code:
```variable```</td>
<td>The endpoint did not onboard correctly and will not be
reporting to the portal.</td>
<td>Check that the onboarding settings and scripts were
deployed properly. Try to redeploy the configuration
packages.<br>
See [Configure Windows Defender ATP
endpoints](configure-endpoints-windows-defender-advanced-threat-protection.md)</td>
</tr>
<tr>
<td>11</td>
<td>Windows Advanced Threat Protection service completed.</td>
<td>The endpoint onboarded correctly.</td>
<td>Normal operating notification; no action required.<br>
It may take several hours for the endpoint to appear in the
portal.</td>
</tr>
<tr>
<td>12</td>
<td>Windows Advanced Threat Protection failed to apply the
default configuration.</td>
<td>Service was unable to apply configuration from the
processing servers.</td>
<td>This is a server error and should resolve after a short
period.</td>
</tr>
<tr>
<td>13</td>
<td>Service machine ID calculated: ```variable```</td>
<td>Normal operating process.</td>
<td>Normal operating notification; no action required.</td>
</tr>
<tr>
<td>14</td>
<td>Service cannot calculate machine ID. Failure code:
```variable```</td>
<td>Internal error.</td>
<td>Check that the onboarding settings and scripts were
deployed properly. Try to redeploy the configuration
packages.<br>
See [Configure Windows Defender ATP
endpoints](configure-endpoints-windows-defender-advanced-threat-protection.md)</td>
</tr>
<tr>
<td>15</td>
<td>Windows Advanced Threat Protection cannot start command
channel with URL: ```variable```</td>
<td>variable = URL of the Windows Defender ATP processing
servers.<br>
The service could not contact the external processing servers
at that URL.</td>
<td>Check the connection to the URL. See [Configure proxy and
Internet
connectivity](#configure-proxy-and-Internet-connectivity).</td>
</tr>
<tr>
<td>17</td>
<td>Windows Advanced Threat Protection service failed to change
the Connected User Experiences and Telemetry service location.
Failure code: ```variable```</td>
<td>An error occurred with the Windows telemetry service.</td>
<td>[Ensure the telemetry service is
enabled](#ensure-that-the-telemetry-and-diagnostics-service-is-enabled)<br>
<table>
<tbody style="vertical-align:top;">
<tr>
<th>Event ID</th>
<th>Message</th>
<th>Description</th>
<th>Action</th>
</tr>
<tr>
<td>1</td>
<td>Windows Advanced Threat Protection service started (Version ```variable```).</td>
<td>Occurs during system start up, shut down, and during onbboarding.</td>
<td>Normal operating notification; no action required.</td>
</tr>
<tr>
<td>2</td>
<td>Windows Advanced Threat Protection service shutdown.</td>
<td>Occurs when the endpoint is shut down or offboarded.</td>
<td>Normal operating notification; no action required.</td>
</tr>
<tr>
<td>3</td>
<td>Windows Advanced Threat Protection service failed to start. Failure code: ```variable```</td>
<td>Service did not start.</td>
<td>Review other messages to determine possible cause and troubleshooting steps.</td>
</tr>
<tr>
<td>4</td>
<td>Windows Advanced Threat Protection service contacted the server at ```variable```.</td>
<td>variable = URL of the Windows Defender ATP processing servers.<br>
This URL will match that seen in the Firewall or network activity.</td>
<td>Normal operating notification; no action required.</td>
</tr>
<tr>
<td>5</td>
<td>Windows Advanced Threat Protection service failed to connect to the server at ```variable```.</td>
<td>variable = URL of the Windows Defender ATP processing servers.<br>
The service could not contact the external processing servers at that URL.</td>
<td>Check the connection to the URL. See [Configure proxy and Internet connectivity](#configure-proxy-and-Internet-connectivity).</td>
</tr>
<tr>
<td>6</td>
<td>Windows Advanced Threat Protection service is not onboarded and no onboarding parameters were found.</td>
<td>The endpoint did not onboard correctly and will not be reporting to the portal.</td>
<td>Onboarding must be run before starting the service.<br>
Check that the onboarding settings and scripts were deployed properly. Try to redeploy the configuration packages.<br>
See [Configure Windows Defender ATP endpoints](configure-endpoints-windows-defender-advanced-threat-protection.md).</td>
</tr>
<tr>
<td>7</td>
<td>Windows Advanced Threat Protection service failed to read the onboarding parameters. Failure code: ```variable```</td>
<td>The endpoint did not onboard correctly and will not be reporting to the portal.</td>
<td>Check that the onboarding settings and scripts were deployed properly. Try to redeploy the configuration packages.<br>
See [Configure Windows Defender ATP endpoints](configure-endpoints-windows-defender-advanced-threat-protection.md)</td>
</tr>
<tr>
<td>8</td>
<td>Windows Advanced Threat Protection service failed to clean its configuration. Failure code: ```variable```</td>
<td>The endpoint did not onboard correctly and will not be reporting to the portal.</td>
<td>Check that the onboarding settings and scripts were deployed properly. Try to redeploy the configuration packages.<br>
See [Configure Windows Defender ATP endpoints](configure-endpoints-windows-defender-advanced-threat-protection.md)</td>
</tr>
<tr>
<td>9</td>
<td>Windows Advanced Threat Protection service failed to change its start type. Failure code: ```variable```</td>
<td>The endpoint did not onboard correctly and will not be reporting to the portal.</td>
<td>Check that the onboarding settings and scripts were deployed properly. Try to redeploy the configuration packages.<br>
See [Configure Windows Defender ATP endpoints](configure-endpoints-windows-defender-advanced-threat-protection.md)</td>
</tr>
<tr>
<td>10</td>
<td>Windows Advanced Threat Protection service failed to persist the onboarding information. Failure code: ```variable```</td>
<td>The endpoint did not onboard correctly and will not be reporting to the portal.</td>
<td>Check that the onboarding settings and scripts were deployed properly. Try to redeploy the configuration packages.<br>
See [Configure Windows Defender ATP endpoints](configure-endpoints-windows-defender-advanced-threat-protection.md)</td>
</tr>
<tr>
<td>11</td>
<td>Windows Advanced Threat Protection service completed.</td>
<td>The endpoint onboarded correctly.</td>
<td>Normal operating notification; no action required.<br>
It may take several hours for the endpoint to appear in the portal.</td>
</tr>
<tr>
<td>12</td>
<td>Windows Advanced Threat Protection failed to apply the default configuration.</td>
<td>Service was unable to apply configuration from the processing servers.</td>
<td>This is a server error and should resolve after a short period.</td>
</tr>
<tr>
<td>13</td>
<td>Service machine ID calculated: ```variable```</td>
<td>Normal operating process.</td>
<td>Normal operating notification; no action required.</td>
</tr>
<tr>
<td>14</td>
<td>Service cannot calculate machine ID. Failure code: ```variable```</td>
<td>Internal error.</td>
<td>Check that the onboarding settings and scripts were deployed properly. Try to redeploy the configuration packages.<br>
See [Configure Windows Defender ATP endpoints](configure-endpoints-windows-defender-advanced-threat-protection.md)</td>
</tr>
<tr>
<td>15</td>
<td>Windows Advanced Threat Protection cannot start command channel with URL: ```variable```</td>
<td>variable = URL of the Windows Defender ATP processing servers.<br>
The service could not contact the external processing servers at that URL.</td>
<td>Check the connection to the URL. See [Configure proxy and Internet connectivity](#configure-proxy-and-Internet-connectivity).</td>
</tr>
<tr>
<td>17</td>
<td>Windows Advanced Threat Protection service failed to change the Connected User Experiences and Telemetry service location. Failure code: ```variable```</td>
<td>An error occurred with the Windows telemetry service.</td>
<td>[Ensure the telemetry service is enabled](#ensure-that-the-telemetry-and-diagnostics-service-is-enabled)<br>
Check that the onboarding settings and scripts were deployed properly. Try to redeploy the configuration packages.<br>
See [Configure Windows Defender ATP endpoints](configure-endpoints-windows-defender-advanced-threat-protection.md)</td>
</tr>
<tr>
<td>18</td>
<td>OOBE (Windows Welcome) is completed.</td>
<td>Service will only start after any Windows updates have finished installing.</td>
<td>Normal operating notification; no action required.</td>
</tr>
<tr>
<td>19</td>
<td>OOBE (Windows Welcome) has not yet completed.</td>
<td>Service will only start after any Windows updates have finished installing.</td>
<td>Normal operating notification; no action required.<br>
If this error persists after a system restart, ensure all Windows updates have full installed.</td>
</tr>
<tr>
<td>20</td>
<td>Cannot wait for OOBE (Windows Welcome) to complete. Failure code: ```variable```</td>
<td>Internal error.</td>
<td>If this error persists after a system restart, ensure all Windows updates have full installed.</td>
</tr>
<tr>
<td>25</td>
<td>Windows Advanced Threat Protection service failed to reset health status in the registry, causing the onboarding process to fail. Failure code: ```variable```</td>
<td>The endpoint did not onboard correctly and will not be reporting to the portal.</td>
<td>Check that the onboarding settings and scripts were deployed properly. Try to redeploy the configuration packages.<br>
See [Configure Windows Defender ATP endpoints](configure-endpoints-windows-defender-advanced-threat-protection.md)</td>
</tr>
<tr>
<td>26</td>
<td>Windows Advanced Threat Protection service failed to set the onboarding status in the registry. Failure code: ```variable```</td>
<td>The endpoint did not onboard correctly.<br>
It will report to the portal, however the service may not appear as registered in SCCM or the registry.</td>
<td>Check that the onboarding settings and scripts were deployed properly. Try to redeploy the configuration packages.<br>
See [Configure Windows Defender ATP endpoints](configure-endpoints-windows-defender-advanced-threat-protection.md)</td>
</tr>
<tr>
<td>27</td>
<td>Windows Advanced Threat Protection service failed to enable SENSE aware mode in Windows Defender. Onboarding process failed. Failure code: ```variable```</td>
<td>Normally, Windows Defender will enter a special passive state if another real-time antimalware product is running properly on the endpoint, and the endpoint is reporting to Windows Defender ATP.</td>
<td>Check that the onboarding settings and scripts were deployed properly. Try to redeploy the configuration packages.<br>
See [Configure Windows Defender ATP endpoints](configure-endpoints-windows-defender-advanced-threat-protection.md)<br>
Ensure real-time antimalware protection is running properly.</td>
</tr>
<tr>
<td>28</td>
<td>Windows Advanced Threat Protection Connected User Experiences and Telemetry service registration failed. Failure code: ```variable```</td>
<td>An error occurred with the Windows telemetry service.</td>
<td>[Ensure the telemetry service is enabled](#ensure-that-the-telemetry-and-diagnostics-service-is-enabled).<br>
Check that the onboarding settings and scripts were deployed properly. Try to redeploy the configuration packages.<br>
See [Configure Windows Defender ATP endpoints](configure-endpoints-windows-defender-advanced-threat-protection.md)</td>
</tr>
<tr>
<td>29</td>
<td>Windows Advanced Threat Protection service failed to read the offboarding parameters. Failure code: ```variable```</td>
<td><span style="background-color:yellow;">Naama: Should I remove this error? Or just leave it as internal?</span></td>
<td>TBD</td>
</tr>
<tr>
<td>30</td>
<td>Windows Advanced Threat Protection service failed to disable SENSE aware mode in Windows Defender. Failure code: ```variable```</td>
<td>Normally, Windows Defender will enter a special passive state if another real-time antimalware product is running properly on the endpoint, and the endpoint is reporting to Windows Defender ATP.</td>
<td>Check that the onboarding settings and scripts were deployed properly. Try to redeploy the configuration packages.<br>
See [Configure Windows Defender ATP endpoints](configure-endpoints-windows-defender-advanced-threat-protection.md)<br>
Ensure real-time antimalware protection is running properly.</td>
</tr>
<tr>
<td>31</td>
<td>Windows Advanced Threat Protection Connected User Experiences and Telemetry service unregistration failed. Failure code: ```variable```</td>
<td>An error occurred with the Windows telemetry service.</td>
<td>[Check for errors with the Windows telemetry service](#ensure-that-the-telemetry-and-diagnostics-service-is-enabled).</td>
</tr>
<tr>
<td>32</td>
<td>Windows Advanced Threat Protection service failed to request to stop itself after offboarding process. Failure code: ```variable```</td>
<td><span style="background-color:yellow;">Naama: Should I remove this error? Or just leave it as internal?</span></td>
<td>TBD</td>
</tr>
<tr>
<td>33</td>
<td>Windows Advanced Threat Protection service failed to persist SENSE GUID. Failure code: ```variable```</td>
<td>A unique identifier is used to represent each endpoint that is reporting to the portal.<br>
If the identifier does not persist, the same machine might appear twice in the portal.</td>
<td>Check registry permissions on the endpoint to ensure the service can update the registry.</td>
</tr>
<tr>
<td>34</td>
<td>Windows Advanced Threat Protection service failed to add itself as a dependency on the Connected User Experiences and Telemetry service, causing onboarding process to fail. Failure code: ```variable```</td>
<td>An error occurred with the Windows telemetry service.</td>
<td>[Ensure the telemetry service is enabled](#ensure-that-the-telemetry-and-diagnostics-service-is-enabled).<br>
Check that the onboarding settings and scripts were deployed properly. Try to redeploy the configuration packages.<br>
See [Configure Windows Defender ATP endpoints](configure-endpoints-windows-defender-advanced-threat-protection.md)</td>
</tr>
<tr>
<td>35</td>
<td>Windows Advanced Threat Protection service failed to remove itself as a dependency on the Connected User Experiences and Telemetry service. Failure code: ```variable```</td>
<td><span style="background-color:yellow;">Naama: Should I remove this error? Or just leave it as internal?</span></td>
<td>TBD</td>
</tr>
</tbody>
</table>
Check that the onboarding settings and scripts were deployed
properly. Try to redeploy the configuration packages.<br>
See [Configure Windows Defender ATP
endpoints](configure-endpoints-windows-defender-advanced-threat-protection.md)</td>
</tr>
<tr>
<td>18</td>
<td>OOBE (Windows Welcome) is completed.</td>
<td>Service will only start after any Windows updates have
finished installing.</td>
<td>Normal operating notification; no action required.</td>
</tr>
<tr>
<td>19</td>
<td>OOBE (Windows Welcome) has not yet completed.</td>
<td>Service will only start after any Windows updates have
finished installing.</td>
<td>Normal operating notification; no action required.<br>
If this error persists after a system restart, ensure all
Windows updates have full installed.</td>
</tr>
<tr>
<td>20</td>
<td>Cannot wait for OOBE (Windows Welcome) to complete. Failure
code: ```variable```</td>
<td>Internal error.</td>
<td>If this error persists after a system restart, ensure all
Windows updates have full installed.</td>
</tr>
<tr>
<td>25</td>
<td>Windows Advanced Threat Protection service failed to reset
health status in the registry, causing the onboarding process
to fail. Failure code: ```variable```</td>
<td>The endpoint did not onboard correctly and will not be
reporting to the portal.</td>
<td>Check that the onboarding settings and scripts were
deployed properly. Try to redeploy the configuration
packages.<br>
See [Configure Windows Defender ATP
endpoints](configure-endpoints-windows-defender-advanced-threat-protection.md)</td>
</tr>
<tr>
<td>26</td>
<td>Windows Advanced Threat Protection service failed to set
the onboarding status in the registry. Failure code:
```variable```</td>
<td>The endpoint did not onboard correctly.<br>
It will report to the portal, however the service may not
appear as registered in SCCM or the registry.</td>
<td>Check that the onboarding settings and scripts were
deployed properly. Try to redeploy the configuration
packages.<br>
See [Configure Windows Defender ATP
endpoints](configure-endpoints-windows-defender-advanced-threat-protection.md)</td>
</tr>
<tr>
<td>27</td>
<td>Windows Advanced Threat Protection service failed to enable
SENSE aware mode in Windows Defender. Onboarding process
failed. Failure code: ```variable```</td>
<td>Normally, Windows Defender will enter a special passive
state if another real-time antimalware product is running
properly on the endpoint, and the endpoint is reporting to
Windows Defender ATP.</td>
<td>Check that the onboarding settings and scripts were
deployed properly. Try to redeploy the configuration
packages.<br>
See [Configure Windows Defender ATP
endpoints](configure-endpoints-windows-defender-advanced-threat-protection.md)<br>
Ensure real-time antimalware protection is running
properly.</td>
</tr>
<tr>
<td>28</td>
<td>Windows Advanced Threat Protection Connected User
Experiences and Telemetry service registration failed. Failure
code: ```variable```</td>
<td>An error occurred with the Windows telemetry service.</td>
<td>[Ensure the telemetry service is
enabled](#ensure-that-the-telemetry-and-diagnostics-service-is-enabled).<br>
Check that the onboarding settings and scripts were deployed
properly. Try to redeploy the configuration packages.<br>
See [Configure Windows Defender ATP
endpoints](configure-endpoints-windows-defender-advanced-threat-protection.md)</td>
</tr>
<tr>
<td>29</td>
<td>Windows Advanced Threat Protection service failed to read
the offboarding parameters. Failure code: ```variable```</td>
<td><span style="background-color:yellow;">Naama: Should I
remove this error? Or just leave it as internal?</span></td>
<td>TBD</td>
</tr>
<tr>
<td>30</td>
<td>Windows Advanced Threat Protection service failed to
disable SENSE aware mode in Windows Defender. Failure code:
```variable```</td>
<td>Normally, Windows Defender will enter a special passive
state if another real-time antimalware product is running
properly on the endpoint, and the endpoint is reporting to
Windows Defender ATP.</td>
<td>Check that the onboarding settings and scripts were
deployed properly. Try to redeploy the configuration
packages.<br>
See [Configure Windows Defender ATP
endpoints](configure-endpoints-windows-defender-advanced-threat-protection.md)<br>
Ensure real-time antimalware protection is running
properly.</td>
</tr>
<tr>
<td>31</td>
<td>Windows Advanced Threat Protection Connected User
Experiences and Telemetry service unregistration failed.
Failure code: ```variable```</td>
<td>An error occurred with the Windows telemetry service.</td>
<td>[Check for errors with the Windows telemetry
service](#ensure-that-the-telemetry-and-diagnostics-service-is-enabled).</td>
</tr>
<tr>
<td>32</td>
<td>Windows Advanced Threat Protection service failed to
request to stop itself after offboarding process. Failure code:
```variable```</td>
<td><span style="background-color:yellow;">Naama: Should I
remove this error? Or just leave it as internal?</span></td>
<td>TBD</td>
</tr>
<tr>
<td>33</td>
<td>Windows Advanced Threat Protection service failed to
persist SENSE GUID. Failure code: ```variable```</td>
<td>A unique identifier is used to represent each endpoint that
is reporting to the portal.<br>
If the identifier does not persist, the same machine might
appear twice in the portal.</td>
<td>Check registry permissions on the endpoint to ensure the
service can update the registry.</td>
</tr>
<tr>
<td>34</td>
<td>Windows Advanced Threat Protection service failed to add
itself as a dependency on the Connected User Experiences and
Telemetry service, causing onboarding process to fail. Failure
code: ```variable```</td>
<td>An error occurred with the Windows telemetry service.</td>
<td>[Ensure the telemetry service is
enabled](#ensure-that-the-telemetry-and-diagnostics-service-is-enabled).<br>
Check that the onboarding settings and scripts were deployed
properly. Try to redeploy the configuration packages.<br>
See [Configure Windows Defender ATP
endpoints](configure-endpoints-windows-defender-advanced-threat-protection.md)</td>
</tr>
<tr>
<td>35</td>
<td>Windows Advanced Threat Protection service failed to remove
itself as a dependency on the Connected User Experiences and
Telemetry service. Failure code: ```variable```</td>
<td><span style="background-color:yellow;">Naama: Should I
remove this error? Or just leave it as internal?</span></td>
<td>TBD</td>
</tr>
</tbody>
</table>
</body>
## Related topics