From 76bac45c61a94d35a6f6112c5fad4654fd279f31 Mon Sep 17 00:00:00 2001 From: Joey Caparas Date: Wed, 23 Sep 2020 07:16:59 -0700 Subject: [PATCH] move prereq up --- .../microsoft-defender-atp/contact-support.md | 18 ++++++++++-------- 1 file changed, 10 insertions(+), 8 deletions(-) diff --git a/windows/security/threat-protection/microsoft-defender-atp/contact-support.md b/windows/security/threat-protection/microsoft-defender-atp/contact-support.md index a7fc4937c5..3a84f3f0ea 100644 --- a/windows/security/threat-protection/microsoft-defender-atp/contact-support.md +++ b/windows/security/threat-protection/microsoft-defender-atp/contact-support.md @@ -31,7 +31,17 @@ The new widget allows customers to: - Find solutions to common problems - Submit a support case to the Microsoft support team +## Prerequisites +It's important to know the specific roles that have permission to open support cases. +Anyone who has an Azure Active Directory role that include the action `microsoft.office365.supportTickets/allEntities/allTasks` can submit a case. + +For more information on which roles have permission see, [Security Administrator permissions](https://docs.microsoft.com/azure/active-directory/users-groups-roles/directory-assign-admin-roles#security-administrator-permissions). + +For general information on admin roles, see [About admin roles](https://docs.microsoft.com/microsoft-365/admin/add-users/about-admin-roles?view=o365-worldwide). + + +## Access the widget Accessing the new support widget can be done in one of two ways: 1. Clicking on the question mark on the top right of the portal and then clicking on "Microsoft support": @@ -60,14 +70,6 @@ In case the suggested articles are not sufficient, you can open a service reques Learn how to open support tickets by contacting Microsoft Defender ATP support. -### Prerequisites -It's important to know the specific roles that have permission to open support cases. - -Anyone who has an Azure Active Directory role that include the action `microsoft.office365.supportTickets/allEntities/allTasks` can submit a case. - -For more information on which roles have permission see, [Security Administrator permissions](https://docs.microsoft.com/azure/active-directory/users-groups-roles/directory-assign-admin-roles#security-administrator-permissions). - -For general information on admin roles, see [About admin roles](https://docs.microsoft.com/microsoft-365/admin/add-users/about-admin-roles?view=o365-worldwide). ### Contact support