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Update windows-autopilot-and-surface-devices.md

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devices/surface/windows-autopilot-and-surface-devices.md
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@ -13,7 +13,7 @@ ms.author: dansimp
ms.topic: article
ms.localizationpriority: medium
ms.audience: itpro
ms.date: 02/06/2020
ms.date: 02/13/2020
---
# Windows Autopilot and Surface devices
@ -36,6 +36,13 @@ Broad deployment of Surface devices through Windows Autopilot, including enrollm
These Windows versions support a 4,000-byte (4k) hash value that uniquely identifies devices for Windows Autopilot, which is necessary for deployments at scale. All new Surface devices, including Surface Pro 7, Surface Pro X, and Surface Laptop 3, ship with Windows 10 Version 1903 or later.
## Exchange experience on Surface devices in need of repair
When receiving an exchange service order directly from a customer, Microsoft automatically checks for Windows Autopilot service enrollment and then deregisters the device from the customer’s tenant. Upon shipping back to the customer, Microsoft ensures the replacement device is enrolled into Windows Autopilot.
> [!NOTE]
> When customers use a Partner to return devices, the Partner is responsible for managing the exchange process including deregistering and enrolling devices into Windows Autopilot.
## Surface partners enabled for Windows Autopilot
Select Surface partners can enroll Surface devices in Windows Autopilot for you at the time of purchase. They can also ship enrolled devices directly to your users. The devices can be configured entirely through a zero-touch process by using Windows Autopilot, Azure AD, and mobile device management.