Update ms.topic in prepare-users.md and how-it-works.md

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Paolo Matarazzo
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title: Prepare users to provision and use Windows Hello for Business
description: Learn how to prepare users to enroll and to use Windows Hello for Business.
ms.date: 01/02/2024
ms.topic: overview
ms.topic: end-user-help
---
# Prepare users to provision and use Windows Hello for Business

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>
> The deployment scenarios are described in the article: [Plan a Windows Hello for Business deployment](deploy/index.md).
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#### 1. Device Registration
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Registration is a prerequisite for Windows Hello for Business. Without device registration, Windows Hello for Business provisioning can't start.
#### 1. Device Registration
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During device registration, the device registers its identity with the identity provider (IdP), so that it can be associated and authenticate to the IdP.
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#### 2. Provisioning
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During this phase, the user authenticates using one form of authentication (typically, username/password) to request a new Windows Hello for Business credential. The provisioning flow requires a second factor of authentication before it can create a strong, two-factor Windows Hello for Business credential.
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#### 3. Key synchronization
#### 2. Provisioning
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During this phase, the user authenticates using one form of authentication (typically, username/password) to request a new Windows Hello for Business credential. The provisioning flow requires a second factor of authentication before it can generate create a public/private key pair. The public key is registered with the IdP, mapped to the user account.
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In this phase, applicable only to hybrid deployments, the user's public key is synchronized from Microsoft Entra ID to Active Directory.
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#### 4. Certificate enrollment
#### 3. Key synchronization
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In this phase, applicable to some hybrid deployments, the user's public key is synchronized from Microsoft Entra ID to Active Directory.
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#### 4. Certificate enrollment
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In this phase, applicable only to deployments using certificates, a certificate is issued to the user using the organization's public key infrastructure (PKI).
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#### 5. Authentication
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In this last phase, the user can sign-in to Windows using biometrics or a PIN. Regardless of the gesture used, authentication occurs using the private portion of the Windows Hello for Business credential. The IdP validates the user identity by mapping the user account to the public key used during the provisioning phase.
##### 5. Authentication
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In this last phase, the user can sign-in to Windows using biometrics or a PIN. Regardless of the gesture used, authentication occurs using the private portion of the Windows Hello for Business credential. The IdP validates the user identity by mapping the user account to the public key used during the provisioning phase.
The following sections provide deeper insights into each of these phases.
## Device Registration
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For certificate deployments, after registering the key, the client generates a cetificate request. The request is sent to the Certificate Registration Authority (CRA). The CRA is on the Active Directory Federation Services (AD FS) server, which validates the certificate request and fulfills it using the enterprise PKI.
A certificate is enrolled on the user's logon key to authenticate to on-premise resources.
## Authentication
Windows Hello credentials are based on certificate or asymmetrical key pair. Windows Hello credentials, and the token that is obtained using those credentials, are bound to the device.