From 7b0105e9150479ae3e1a41b680c01279983a5060 Mon Sep 17 00:00:00 2001 From: tiaraquan Date: Fri, 6 Jan 2023 12:44:45 -0800 Subject: [PATCH] Tweaks. --- .../operate/windows-autopatch-support-request.md | 16 +++++++++++++++- .../windows-autopatch-whats-new-2022.md | 2 +- .../windows-autopatch-whats-new-2023.md | 2 +- 3 files changed, 17 insertions(+), 3 deletions(-) diff --git a/windows/deployment/windows-autopatch/operate/windows-autopatch-support-request.md b/windows/deployment/windows-autopatch/operate/windows-autopatch-support-request.md index ab63a52ddf..f3b7d0a1ed 100644 --- a/windows/deployment/windows-autopatch/operate/windows-autopatch-support-request.md +++ b/windows/deployment/windows-autopatch/operate/windows-autopatch-support-request.md @@ -1,7 +1,7 @@ --- title: Submit a support request description: Details how to contact the Windows Autopatch Service Engineering Team and submit support requests -ms.date: 05/30/2022 +ms.date: 01/06/2023 ms.prod: windows-client ms.technology: itpro-updates ms.topic: how-to @@ -19,6 +19,20 @@ msreviewer: hathind You can submit support tickets to Microsoft using the Windows Autopatch admin center. Email is the recommended approach to interact with the Windows Autopatch Service Engineering Team. +## Premier and Unified support options + +As a customer with a **Premier** or **Unified** support contract, you can specify the severity of your issue, and schedule a support callback for a specific day and time. These options are available when you open or submit a new issue and when you edit an active support case. + +Depending on your support contract, the following severity options are available: + +| Support contract | Severity options | +| ----- | ----- | +| Premier | Severity A, B or C | +| Unified | Critical or non-critical | + +> [!NOTE] +> Selecting either severity **A** or **Critical** issue limits you to a phone support case. This is the fastest support option. + ## Submit a new support request Support requests are triaged and responded to as they're received. diff --git a/windows/deployment/windows-autopatch/whats-new/windows-autopatch-whats-new-2022.md b/windows/deployment/windows-autopatch/whats-new/windows-autopatch-whats-new-2022.md index 91867bc0ea..5e36572e92 100644 --- a/windows/deployment/windows-autopatch/whats-new/windows-autopatch-whats-new-2022.md +++ b/windows/deployment/windows-autopatch/whats-new/windows-autopatch-whats-new-2022.md @@ -1,5 +1,5 @@ --- -title: What's new +title: What's new 2022 description: This article lists the 2022 feature releases and any corresponding Message center post numbers. ms.date: 12/09/2022 ms.prod: windows-client diff --git a/windows/deployment/windows-autopatch/whats-new/windows-autopatch-whats-new-2023.md b/windows/deployment/windows-autopatch/whats-new/windows-autopatch-whats-new-2023.md index 06983bbb5a..f3d8e099c0 100644 --- a/windows/deployment/windows-autopatch/whats-new/windows-autopatch-whats-new-2023.md +++ b/windows/deployment/windows-autopatch/whats-new/windows-autopatch-whats-new-2023.md @@ -1,5 +1,5 @@ --- -title: What's new +title: What's new 2023 description: This article lists the 2023 feature releases and any corresponding Message center post numbers. ms.date: 01/06/2023 ms.prod: windows-client