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Updated the document

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Updated the steps in the document related to Windows Analytics Solutions.

Problem: https://github.com/MicrosoftDocs/windows-itpro-docs/issues/4392
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ImranHabib 2019-08-14 10:30:34 +05:00 committed by GitHub
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windows/deployment/update/windows-analytics-FAQ-troubleshooting.md
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@ -8,8 +8,10 @@ ms.prod: w10
ms.mktglfcycl: deploy ms.mktglfcycl: deploy
ms.sitesec: library ms.sitesec: library
ms.pagetype: deploy ms.pagetype: deploy
audience: itpro author: greg-lindsay audience: itpro
ms.audience: itpro author: greg-lindsay author: greg-lindsay
ms.audience: itpro
author: greg-lindsay
ms.localizationpriority: medium ms.localizationpriority: medium
ms.collection: M365-analytics ms.collection: M365-analytics
ms.topic: article ms.topic: article
@ -53,12 +55,12 @@ If you've followed the steps in the [Enrolling devices in Windows Analytics](win
### Devices not appearing in Upgrade Readiness ### Devices not appearing in Upgrade Readiness
In Log Analytics, go to **Settings > Connected sources > Windows telemetry** and verify that you are subscribed to the Windows Analytics solutions you intend to use. In Log Analytics, go to **Solutions** and verify that you are subscribed to the Windows Analytics solutions you intend to use.
Even though devices can take 2-3 days after enrollment to show up due to latency in the system, you can now verify the status of your devices within a few hours of running the deployment script as described in [You can now check on the status of your computers within hours of running the deployment script](https://techcommunity.microsoft.com/t5/Windows-Analytics-Blog/You-can-now-check-on-the-status-of-your-computers-within-hours/ba-p/187213) on the Tech Community Blog. Even though devices can take 2-3 days after enrollment to show up due to latency in the system, you can now verify the status of your devices within a few hours of running the deployment script as described in [You can now check on the status of your computers within hours of running the deployment script](https://techcommunity.microsoft.com/t5/Windows-Analytics-Blog/You-can-now-check-on-the-status-of-your-computers-within-hours/ba-p/187213) on the Tech Community Blog.
>[!NOTE] >[!NOTE]
> If you generate the status report and get an error message saying "Sorry! We’re not recognizing your Commercial Id," go to **Settings > Connected sources > Windows telemetry** remove the Upgrade Readiness solution, and then re-add it. > If you generate the status report and get an error message saying "Sorry! We’re not recognizing your Commercial Id, See [Enrolling devices in Windows Analytics.](https://docs.microsoft.com/windows/deployment/update/windows-analytics-get-started)
If devices are not showing up as expected, find a representative device and follow these steps to run the latest pilot version of the Upgrade Readiness deployment script on it to troubleshoot issues: If devices are not showing up as expected, find a representative device and follow these steps to run the latest pilot version of the Upgrade Readiness deployment script on it to troubleshoot issues:
@ -230,9 +232,7 @@ We have identified an incompatibility between AbnormalShutdownCount and the Limi
If you want to stop using Upgrade Readiness and stop sending diagnostic data to Microsoft, follow these steps: If you want to stop using Upgrade Readiness and stop sending diagnostic data to Microsoft, follow these steps:
1. Unsubscribe from the Upgrade Readiness solution in Azure Portal. In Azure Portal, go to **Settings** > **Connected Sources** > **Windows Telemetry** and choose the **Unsubscribe** option. 1. Delete the Upgrade Readiness Solution in Log Analytics Workspace. In Log Analytics Workspace go to, **Solutions > Compatibility Assessment > Delete**
![Upgrade Readiness unsubscribe](images/upgrade-analytics-unsubscribe.png)
2. Disable the Commercial Data Opt-in Key on computers running Windows 7 SP1 or 8.1. On computers running Windows 10, set the diagnostic data level to **Security**: 2. Disable the Commercial Data Opt-in Key on computers running Windows 7 SP1 or 8.1. On computers running Windows 10, set the diagnostic data level to **Security**: