From 7c48c1053e6f83ba84c9c7c5fe146c26f1a22ec4 Mon Sep 17 00:00:00 2001 From: Tanya Bittenmaster <30839220+tbit0001@users.noreply.github.com> Date: Wed, 27 Sep 2017 10:21:14 -0400 Subject: [PATCH] Update menu items --- ...essages-windows-defender-advanced-threat-protection.md | 8 +++----- 1 file changed, 3 insertions(+), 5 deletions(-) diff --git a/windows/threat-protection/windows-defender-atp/troubleshoot-onboarding-error-messages-windows-defender-advanced-threat-protection.md b/windows/threat-protection/windows-defender-atp/troubleshoot-onboarding-error-messages-windows-defender-advanced-threat-protection.md index 0fec0228c7..f7ee7f4bc0 100644 --- a/windows/threat-protection/windows-defender-atp/troubleshoot-onboarding-error-messages-windows-defender-advanced-threat-protection.md +++ b/windows/threat-protection/windows-defender-atp/troubleshoot-onboarding-error-messages-windows-defender-advanced-threat-protection.md @@ -35,15 +35,13 @@ If you receive an error message, the Windows Defender ATP portal will provide de If while accessing the Windows Defender ATP portal you get a **No subscriptions found** message, it means the Azure Active Directory (AAD) used to login the user to the portal, does not have a Windows Defender ATP license. Potential reasons: -- The Windows E5 and Office E5 licenses are not the same thing. Make sure you are capturing the correct information. +- The Windows E5 and Office E5 licenses are separate licenses. - The license was purchased but not provisioned to this AAD instance. - It could be a license provisioning issue. - It could be you inadvertently provisioned the license to a different Microsoft AAD than the one used for authentication into the service. -For both cases you should contact Microsoft support. - -> [!NOTE] -> For some of the **Purchase > Provision** flows there is a provisioning latency of up to 30 minutes. +For both cases you should contact Microsoft support at [General Windows Defender ATP Support](https://support.microsoft.com/en-us/getsupport?wf=0&tenant=ClassicCommercial&oaspworkflow=start_1.0.0.0&locale=en-us&supportregion=en-us&pesid=16055&ccsid=636419533611396913) or +[Volume license support](https://www.microsoft.com/licensing/servicecenter/Help/Contact.aspx) ![Image of no subscriptions found](images/atp-no-subscriptions-found.png)