From 7f3e5de25124351e0e6033f0edd19680756445b4 Mon Sep 17 00:00:00 2001 From: Joey Caparas Date: Mon, 9 May 2016 17:34:23 +1000 Subject: [PATCH] add internet connection section --- windows/keep-secure/other-troubleshooting.md | 11 +++++++++++ 1 file changed, 11 insertions(+) diff --git a/windows/keep-secure/other-troubleshooting.md b/windows/keep-secure/other-troubleshooting.md index 1b192e4fa6..a21b628ff6 100644 --- a/windows/keep-secure/other-troubleshooting.md +++ b/windows/keep-secure/other-troubleshooting.md @@ -102,3 +102,14 @@ Check that the service is running from the command line: 4. A success message is displayed. Verify the change by entering the following command and press **Enter**: sc query diagtrack + +### Ensure that the Windows Defender ATP endpoint has internet connection + +The Window Defender ATP sensor requires Microsoft Windows HTTP (WinHTTP) to be able to report telemetry and communicate with the Windows Defender ATP service. + +WinHTTP is independent of the Internet browsing proxy settings and other user context applications and must be able to detect the proxy servers that are available in your particular environment. + +To ensure that sensor has service connectivity, follow the steps described in the [Verify client connectivity to Windows Defender ATP service URLs](configure-proxy-internet-windows-defender-advanced-threat-protection.md# +Verify-client-connectivity-to-Windows-Defender-ATP-service-URLs) topic. + +If the verification fails and your environment is using a proxy to connect to the internet, then follow the steps described in [Configure proxy and Internet connectivity settings](configure-proxy-internet-windows-defender-advanced-threat-protection.md) topic.