From c45e0ef5d89a73318426c93a5c5cba270293779f Mon Sep 17 00:00:00 2001 From: Brian Lich Date: Wed, 14 Feb 2018 17:54:38 +0000 Subject: [PATCH] New full diagnostic data topic --- windows/configuration/TOC.md | 5 +- windows/configuration/index.md | 7 +- .../windows-diagnostic-data-1703.md | 4 +- .../configuration/windows-diagnostic-data.md | 262 ++++++++++++++++++ 4 files changed, 271 insertions(+), 7 deletions(-) create mode 100644 windows/configuration/windows-diagnostic-data.md diff --git a/windows/configuration/TOC.md b/windows/configuration/TOC.md index 2542a03b63..e08ae3f4bd 100644 --- a/windows/configuration/TOC.md +++ b/windows/configuration/TOC.md @@ -2,9 +2,10 @@ ## [Configure Windows diagnostic data in your organization](configure-windows-diagnostic-data-in-your-organization.md) ## [Diagnostic Data Viewer Overview](diagnostic-data-viewer-overview.md) ## [Windows 10, version 1709 basic level Windows diagnostic events and fields](basic-level-windows-diagnostic-events-and-fields.md) -## [Windows 10, version 1709 enhanced diagnostic data events and fields used by Windows Analytics](enhanced-diagnostic-data-windows-analytics-events-and-fields.md) ## [Windows 10, version 1703 basic level Windows diagnostic events and fields](basic-level-windows-diagnostic-events-and-fields-1703.md) -## [Windows 10 diagnostic data for the Full diagnostic data level](windows-diagnostic-data-1703.md) +## [Windows 10, version 1709 enhanced telemetry events and fields used by Windows Analytics](enhanced-diagnostic-data-windows-analytics-events-and-fields.md) +## [Windows 10, version 1709 diagnostic data for the Full telemetry level](windows-diagnostic-data.md) +## [Windows 10, version 1703 diagnostic data for the Full telemetry level](windows-diagnostic-data-1703.md) ## [Beginning your General Data Protection Regulation (GDPR) journey for Windows 10](gdpr-win10-whitepaper.md) ## [Manage connections from Windows operating system components to Microsoft services](manage-connections-from-windows-operating-system-components-to-microsoft-services.md) ## [Manage Windows 10 connection endpoints](manage-windows-endpoints-version-1709.md) diff --git a/windows/configuration/index.md b/windows/configuration/index.md index e38d95e4ca..d8cfdf2e49 100644 --- a/windows/configuration/index.md +++ b/windows/configuration/index.md @@ -22,9 +22,10 @@ Enterprises often need to apply custom configurations to devices for their users | [Configure Windows diagnostic data in your organization](configure-windows-diagnostic-data-in-your-organization.md) | Use this article to make informed decisions about how you can configure Windows diagnostic data in your organization. | |[Diagnostic Data Viewer overview](diagnostic-data-viewer-overview.md) |Learn about the categories of diagnostic data your device is sending to Microsoft, along with how it's being used.| | [Windows 10, version 1709 basic diagnostic events and fields](basic-level-windows-diagnostic-events-and-fields.md) | Learn about diagnostic data that is collected at the basic level in Windows 10, version 1709. | -|[Windows 10, version 1709 enhanced diagnostic data events and fields used by Windows Analytics](enhanced-diagnostic-data-windows-analytics-events-and-fields.md)|Learn about diagnostic data that is collected by Windows Analytics.| -| [Windows 10, version 1703 basic diagnostic events and fields](basic-level-windows-diagnostic-events-and-fields-1703.md) | Learn about diagnostic data that is collected at the basic level in Windows 10, version 1703. | -| [Windows 10 diagnostic data for the Full diagnostic data level](windows-diagnostic-data-1703.md) | Learn about the types of data that is collected at the full level in Windows 10, version 1703 and later. | +| [Windows 10, version 1703 basic level Windows diagnostic events and fields](basic-level-windows-diagnostic-events-and-fields-1703.md)| Learn about diagnostic data that is collected at the basic level in Windows 10, version 1703.| +| [Windows 10, version 1709 enhanced telemetry events and fields used by Windows Analytics](enhanced-diagnostic-data-windows-analytics-events-and-fields.md)|Learn about diagnostic data that is collected by Windows Analytics.| +| [Windows 10, version 1709 diagnostic data for the Full telemetry level](windows-diagnostic-data.md) | Learn about diagnostic data that is collected at the full level in Windows 10, version 1709. | +| [Windows 10, version 1703 diagnostic data for the Full telemetry level](windows-diagnostic-data-1703.md) | Learn about diagnostic data that is collected at the full level in Windows 10, version 1703. | |[Beginning your General Data Protection Regulation (GDPR) journey for Windows 10](gdpr-win10-whitepaper.md)|Learn about Windows 10 and the upcoming GDPR-compliance requirements.| | [Manage connections from Windows operating system components to Microsoft services](manage-connections-from-windows-operating-system-components-to-microsoft-services.md) | Learn about the network connections that Windows components make to Microsoft and also the privacy settings that affect data that is shared with either Microsoft or apps and how they can be managed by an IT Pro. | | [Manage Wi-Fi Sense in your company](manage-wifi-sense-in-enterprise.md) | Wi-Fi Sense automatically connects you to Wi-Fi, so you can get online quickly in more places. It can connect you to open Wi-Fi hotspots it knows about through crowdsourcing, or to Wi-Fi networks your contacts have shared with you by using Wi-Fi Sense. The initial settings for Wi-Fi Sense are determined by the options you chose when you first set up your PC with Windows 10. | diff --git a/windows/configuration/windows-diagnostic-data-1703.md b/windows/configuration/windows-diagnostic-data-1703.md index 954a8fc5e0..67fd23abec 100644 --- a/windows/configuration/windows-diagnostic-data-1703.md +++ b/windows/configuration/windows-diagnostic-data-1703.md @@ -8,13 +8,13 @@ ms.sitesec: library ms.localizationpriority: high author: eross-msft ms.author: lizross -ms.date: 04/05/2017 +ms.date: 11/28/2017 --- # Windows 10 diagnostic data for the Full diagnostic data level **Applies to:** -- Windows 10, version 1703 and later +- Windows 10, version 1703 Microsoft collects Windows diagnostic data to keep Windows up-to-date, secure, and operating properly. It also helps us improve Windows and, for users who have turned on “tailored experiences”, can be used to provide more relevant tips and recommendations to tailor Microsoft products to the user’s needs. This article describes all types diagnostic data collected by Windows at the Full diagnostic data level (inclusive of data collected at Basic), with comprehensive examples of data we collect per each type. For additional, detailed technical descriptions of Basic data items, see [Windows 10, version 1709 Basic level diagnostic events and fields](basic-level-windows-diagnostic-events-and-fields.md) and [Windows 10, version 1703 Basic level diagnostic events and fields](basic-level-windows-diagnostic-events-and-fields-1703.md). diff --git a/windows/configuration/windows-diagnostic-data.md b/windows/configuration/windows-diagnostic-data.md new file mode 100644 index 0000000000..e3c5fb9fa4 --- /dev/null +++ b/windows/configuration/windows-diagnostic-data.md @@ -0,0 +1,262 @@ +--- +title: Windows 10, version 1709 diagnostic data for the Full level (Windows 10) +description: Use this article to learn about the types of diagnostic data that is collected at the Full level. +keywords: privacy,Windows 10 +ms.prod: w10 +ms.mktglfcycl: manage +ms.sitesec: library +ms.localizationpriority: high +author: brianlic-msft +ms.author: brianlic +ms.date: 01/30/2018 +--- + +# Windows 10, version 1709 diagnostic data for the Full level + +Applies to: +- Windows 10, version 1709 + +Microsoft uses Windows diagnostic data to keep Windows secure and up-to-date, troubleshoot problems, and make product improvements. For users who have turned on "Tailored experiences", it can also be used to offer you personalized tips, ads, and recommendations to enhance Microsoft products and services for your needs. This article describes all types of diagnostic data collected by Windows at the Full level (inclusive of data collected at Basic), with comprehensive examples of data we collect per each type. For additional, detailed technical descriptions of Basic data items, see [Windows 10, version 1709 Basic level diagnostic events and fields](basic-level-windows-diagnostic-events-and-fields.md). + +In addition, this article provides references to equivalent definitions for the data types and examples from [ISO/IEC 19944:2017 Information technology -- Cloud computing -- Cloud services and devices: Data flow, data categories and data use](https://www.iso.org/standard/66674.html). Each data type also has a Data Use statement, for diagnostics and for Tailored experiences on the device, using the terms as defined by the standard. These Data Use statements define the purposes for which Microsoft processes each type of Windows diagnostic data, using a uniform set of definitions referenced at the end of this document and based on the ISO standard. Reference to the ISO standard provides additional clarity about the information collected, and allows easy comparison with other services or guidance that also references the standard. + +The data covered in this article is grouped into the following types: + +- Common data (diagnostic header information) + +- Device, Connectivity, and Configuration data + +- Product and Service Usage data + +- Product and Service Performance data + +- Software Setup and Inventory data + +- Browsing History data + +- Inking, Typing, and Speech Utterance data + +## Common data +Most diagnostic events contain a header of common data. In each example, the info in parentheses provides the equivalent definition for ISO/IEC 19944:2017. + +**Data Use for Common data** +Header data supports the use of data associated with all diagnostic events. Therefore, Common data is used to [provide](#provide) Windows 10, and may be used to [improve](#improve), [personalize](#personalize), [recommend](#recommend), [offer](#offer), or [promote](#promote) Microsoft and third-party products and services, depending on the uses described in the **Data Use** statements for each data category. + +### Data Description for Common data type +|Sub-type|Description and examples| +|- |- | +|Common Data|Information that is added to most diagnostic events, if relevant and available:| + +## Device, Connectivity, and Configuration data +This type of data includes details about the device, its configuration and connectivity capabilities, and status. Device, Connectivity, and Configuration Data is equivalent to ISO/IEC 19944:2017, 8.2.3.2.3 Connectivity data. + +### Data Use for Device, Connectivity, and Configuration data + +**For Diagnostics:**
+[Pseudonymized](#pseudo) Device, Connectivity, and Configuration data from Windows 10 is used by Microsoft to [provide](#provide) and [improve](#improve) Windows 10 and related Microsoft products and services. For example: + +- Device, Connectivity, and Configuration data is used to understand the unique device characteristics that can contribute to an error experienced on the device, to identify patterns, and to more quickly resolve problems that impact devices with unique hardware, capabilities, or settings. For example: + + - Data about the use of cellular modems and their configuration on your devices is used to troubleshoot cellular modem issues. + + - Data about the use of USB hubs use and their configuration on your devices is used to troubleshoot USB hub issues. + + - Data about the use of connected Bluetooth devices is used to troubleshoot compatibility issues with Bluetooth devices. + +- Data about device properties, such as the operating system version and available memory, is used to determine whether the device is due to, and able to, receive a Windows update. + +- Data about device peripherals is used to determine whether a device has installed drivers that might be negatively impacted by a Windows update. + +- Data about which devices, peripherals, and settings are most-used by customers, is used to prioritize Windows 10 improvements to determine the greatest positive impact to the most Windows 10 users. + +**With (optional) Tailored experiences:**
+If a user has enabled Tailored experiences on the device, [Pseudonymized](#pseudo) Device, Connectivity, and Configuration data from Windows 10 is used by Microsoft to [personalize](#personalize), [recommend](#recommend), and [offer](#offer) Microsoft products and services to Windows 10 users. Also, if a user has enabled Tailored experiences on the device, [Pseudonymized](#pseudo) Device, Connectivity, and Configuration data from Windows 10 is used by Microsoft to [promote](#promote) third-party Windows apps, services, hardware, and peripherals to Windows 10 users. For example: + +- Data about device properties and capabilities is used to provide tips about how to use or configure the device to get the best performance and user experience. + +- Data about device capabilities, such as whether the device is pen-enabled, is used to recommend (Microsoft and third-party) apps that are appropriate for the device. These may be free or paid apps. +  +### Data Description for Device, Connectivity, and Configuration data type +|Sub-type|Description and examples| +|- |- | +|Device properties |Information about the operating system and device hardware, such as:
| +|Device capabilities|Information about the specific device capabilities, such as:
| +|Device preferences and settings |Information about the device settings and user preferences, such as:
| +|Device peripherals |Information about the device peripherals, such as:
| +|Device network info |Information about the device network configuration, such as:
+ +## Product and Service Usage data +This type of data includes details about the usage of the device, operating system, applications and services. Product and Service Usage data is equivalent to ISO/IEC 19944:2017, 8.2.3.2.4 Observed Usage of the Service Capability. + +### Data Use for Product and Service Usage data + +**For Diagnostics:**
+[Pseudonymized](#pseudo) Product and Service Usage data from Windows 10 is used by Microsoft to [provide](#provide) and [improve](#improve) Windows 10 and related Microsoft product and services. For example: + +- Data about the specific apps that are in-use when an error occurs is used to troubleshoot and repair issues with Windows features and Microsoft apps. + +- Data about the specific apps that are most-used by customers, is used to prioritize Windows 10 improvements to determine the greatest positive impact to the most Windows 10 users. + +- Data about whether devices have Suggestions turned off from the **Settings Phone** screen is to improve the Suggestions feature. + +- Data about whether a user canceled the authentication process in their browser is used to help troubleshoot issues with and improve the authentication process. + +- Data about when and what feature invoked Cortana is used to prioritize efforts for improvement and innovation in Cortana. + +- Data about when a context menu in the photo app is closed is used to troubleshoot and improve the photo app. + +**With (optional) Tailored experiences:**
+If a user has enabled Tailored experiences on the device, [pseudonymized](#pseudo) Product and Service Usage data from Windows 10 is used by Microsoft to [personalize](#personalize), [recommend](#recommend), and [offer](#offer) Microsoft products and services to Windows 10 users. Also, if a user has enabled Tailored experiences on the device, [pseudonymized](#pseudo) Product and Service Usage data from Windows 10 is used by Microsoft to [promote](#promote) third-party Windows apps, services, hardware, and peripherals to Windows 10 users. For example: + +- If data shows that a user has not used a particular feature of Windows, we may recommend that the user try that feature. + +- Data about which apps are most-used on a device is used to provide recommendations for similar or complementary (Microsoft or third-party) apps. These may be free or paid apps. + + +### Data Description for Product and Service Usage data type +|Sub-type|Description and examples | +|- |- | +|App usage|Information about Windows and application usage, such as:| +|App or product state|Information about Windows and application state, such as:| +|Purchasing|Information about purchases made on the device, such as:
| +|Login properties|Information about logins on the device, such as:| + +## Product and Service Performance data +This type of data includes details about the health of the device, operating system, apps, and drivers. Product and Service Performance data is equivalent to ISO/IEC 19944:2017 8.2.3.2.2 EUII Telemetry data. + +### Data Use for Product and Service Performance data + +**For Diagnostics:**
+[Pseudonymized](#pseudo) Product and Service Performance data from Windows 10 is used by Microsoft to [provide](#provide) and [improve](#improve) Windows 10 and related Microsoft product and services. For example: + +- Data about the reliability of content that appears in the [Windows Spotlight](https://docs.microsoft.com/en-us/windows/configuration/windows-spotlight) (rotating lock screen images) is used for Windows Spotlight reliability investigations. + +- Timing data about how quickly Cortana responds to voice commands is used to improve Cortana listening peformance. + +- Timing data about how quickly the facial recognition feature starts up and finishes is used to improve facial recognition performance. + +- Data about when an Application Window fails to appear is used to investigate issues with Application Window reliability and performance. + +**With (optional) Tailored experiences:**
+If a user has enabled Tailored experiences on the device, [pseudonymized](#pseudo) Product and Service Performance data from Windows 10 is used by Microsoft to [personalize](#personalize), [recommend](#recommend), and [offer](#offer) Microsoft products and services to Windows 10 users. Also, if a user has enabled Tailored experiences on the device, [pseudonymized](#pseudo) Product and Service Performance data from Windows 10 is used by Microsoft to [promote](#promote) third-party Windows apps, services, hardware, and peripherals to Windows 10 users. + +- Data about battery performance on a device may be used to recommend settings changes that can improve battery performance. + +- If data shows a device is running low on file storage, we may recommend Windows-compatible cloud storage solutions to free up space. + +- If data shows the device is experiencing performance issues, we may provide recommendations for Windows apps that can help diagnose or resolve these issues. These may be free or paid apps. + +**Microsoft doesn't use crash and hang dump data to [personalize](#personalize), [recommend](#recommend), [offer](#offer), or [promote](#promote) any product or service.** + +### Data Description for Product and Service Performance data type +|Sub-type|Description and examples | +|- |- | +|Device health and crash data|Information about the device and software health, such as: