diff --git a/bcs/support/transition-csp-subscription.md b/bcs/support/transition-csp-subscription.md
index 296f828564..671d5aec0f 100644
--- a/bcs/support/transition-csp-subscription.md
+++ b/bcs/support/transition-csp-subscription.md
@@ -50,6 +50,25 @@ If you have a Microsoft 365 Business Preview CSP subscription, follow this guide
 
         ![Confirm the Microsoft 365 Business license is assigned to the user](images/pc_customer_userslicenses_m365b_validate.png)
 
+## During and post transition impact to customers and users
+
+There is no impact to customers and users during transition and post transition.
+
+## Impact to customers who don't transition
+
+The following table summarizes the impact to customers who don't transition from a Microsoft 365 Business Preview subscription to a Microsoft 365 Business subscription.
+
+|       | T-0 to T+30     | T+30 to T+60 | T+60 to T+120 | Beyond T+120  |
+|-------|-----------------|--------------|---------------|---------------|
+| State | In grace period | Expired      | Disabled      | Deprovisioned |
+| Service impacts                                                        |
+| Microsoft 365 Business admin portal | No impact to functionality | No impact to functionality | Can add/delete users, purchase subscriptions.</br> Cannot assign/revoke licenses. | Customer's subscription and all data is deleted. Admin can manage other paid subscriptions. |
+| Office apps                         | No end user impact | No end user impact | Office enters reduced functionality mode.</br> Users can view files only. | Office enters reduced functionality mode.</br> Users can view files only. |
+| Cloud services (SharePoint Online, Exchange Online, Skype, Teams, and more) | No end user impact | No end user impact | End users and admins have no access to data in the cloud. | Customer's subscription and all data are deleted. |
+| EM+S components | No admin impact</br> No end user impact | No admin impact</br> No end user impact | Capability will cease to be enforced. See [tbd](tbd) for more info. | Capability will cease to be enforced. See [tbd](tbd) for more info. |
+| Windows 10 Business | No admin impact</br> No end user impact | No admin impact</br> No end user impact | Capability will cease to be enforced. See [tbd](tbd) for more info. | Capability will cease to be enforced. See [tbd](tbd) for more info. |
+| Azure AD login to a Windows 10 PC | No admin impact</br> No end user impact | No admin impact</br> No end user impact | No admin impact</br> No end user impact | Once the tenant is deleted, a user can log in with local credentials only. Re-image the device if there are no local credentials. |
+
 ## Related topics
 TBD