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Tanya Bittenmaster 2017-09-07 11:14:09 -04:00
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windows/threat-protection/windows-defender-atp/troubleshoot-onboarding-error-messages-windows-defender-advanced-threat-protection.md
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@ -32,13 +32,13 @@ If you receive an error message, the Windows Defender ATP portal will provide de
## No subscriptions found
If while accessing the Windows Defender ATP portal you get a “No subscriptions found” message, it means the Azure Active Directory for the user, used to login to the portal, does not have a Windows Defender ATP license.
If while accessing the Windows Defender ATP portal you get a “No subscriptions found” message, it means the Azure Active Directory for the user, used to login to the portal, does not have a Windows Defender ATP license.
Potential reasons:
- Windows E5 and Office E5 license may be being confused. These are not the same.
- The license was purchased but not provisioned to this Microsoft Azure Active Directory instance.
- It could be a license provisioning issue.
- It could be you inadvertantly provisioned the license to a different Microsoft Azure Active Directory than the one used for authentication into the service.
- Windows E5 and Office E5 license are not the same thing. Make sure you are capturing the correct information.
- The license was purchased but not provisioned to this Microsoft Azure Active Directory (AAD) instance.
- It could be a license provisioning issue.
- It could be you inadvertantly provisioned the license to a different Microsoft AAD than the one used for authentication into the service.
For both cases you should contact Microsoft support.