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windows/client-management/troubleshoot-stop-errors.md
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@ -44,18 +44,18 @@ To troubleshoot Stop error messages, follow these general steps:
a. Make sure that you install the latest Windows updates, cumulative updates, and rollup updates. To verify the update status, refer to the appropriate update history for your system:
- [Windows 10, version 1809](https://support.microsoft.com/help/4464619)
- [Windows 10, version 1803](https://support.microsoft.com/help/4099479)
- [Windows 10, version 1709](https://support.microsoft.com/help/4043454)
- [Windows 10, version 1703](https://support.microsoft.com/help/4018124)
- [Windows Server 2016 and Windows 10, version 1607](https://support.microsoft.com/help/4000825)
- [Windows 10, version 1511](https://support.microsoft.com/help/4000824)
- [Windows Server 2012 R2 and Windows 8.1](https://support.microsoft.com/help/4009470)
- [Windows Server 2008 R2 and Windows 7 SP1](https://support.microsoft.com/help/4009469)
- [Windows 10, version 1809](https://support.microsoft.com/help/4464619)
- [Windows 10, version 1803](https://support.microsoft.com/help/4099479)
- [Windows 10, version 1709](https://support.microsoft.com/help/4043454)
- [Windows 10, version 1703](https://support.microsoft.com/help/4018124)
- [Windows Server 2016 and Windows 10, version 1607](https://support.microsoft.com/help/4000825)
- [Windows 10, version 1511](https://support.microsoft.com/help/4000824)
- [Windows Server 2012 R2 and Windows 8.1](https://support.microsoft.com/help/4009470)
- [Windows Server 2008 R2 and Windows 7 SP1](https://support.microsoft.com/help/4009469)
b. Make sure that the BIOS and firmware are up-to-date.
b. Make sure that the BIOS and firmware are up-to-date.
c. Run any relevant hardware and memory tests.
c. Run any relevant hardware and memory tests.
3. Run the [Machine Memory Dump Collector](https://home.diagnostics.support.microsoft.com/selfhelp?knowledgebasearticlefilter=2027760&wa=wsignin1.0) Windows diagnostic package. This diagnostic tool is used to collect machine memory dump files and check for known solutions.
@ -65,18 +65,18 @@ To troubleshoot Stop error messages, follow these general steps:
6. Contact the respective hardware or software vendor to update the drivers and applications in the following scenarios:
- The error message indicates that a specific driver is causing the problem.
- You are seeing an indication of a service that is starting or stopping before the crash occurred. In this situation, determine whether the service behavior is consistent across all instances of the crash.
- You have made any software or hardware changes.
- The error message indicates that a specific driver is causing the problem.
- You are seeing an indication of a service that is starting or stopping before the crash occurred. In this situation, determine whether the service behavior is consistent across all instances of the crash.
- You have made any software or hardware changes.
>[!NOTE]
>If there are no updates available from a specific manufacturer, it is recommended that you disable the related service.
>
>To do this, see [How to perform a clean boot in Windows](https://support.microsoft.com/help/929135)
>
>You can disable a driver by following the steps in [How to temporarily deactivate the kernel mode filter driver in Windows](https://support.microsoft.com/help/816071).
>
>You may also want to consider the option of rolling back changes or reverting to the last-known working state. For more information, see [Roll Back a Device Driver to a Previous Version](https://docs.microsoft.com/previous-versions/windows/it-pro/windows-server-2008-R2-and-2008/cc732648(v=ws.11)).
>[!NOTE]
>If there are no updates available from a specific manufacturer, it is recommended that you disable the related service.
>
>To do this, see [How to perform a clean boot in Windows](https://support.microsoft.com/help/929135)
>
>You can disable a driver by following the steps in [How to temporarily deactivate the kernel mode filter driver in Windows](https://support.microsoft.com/help/816071).
>
>You may also want to consider the option of rolling back changes or reverting to the last-known working state. For more information, see [Roll Back a Device Driver to a Previous Version](https://docs.microsoft.com/previous-versions/windows/it-pro/windows-server-2008-R2-and-2008/cc732648(v=ws.11)).
### Memory dump collection