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Teresa-Motiv
2019-11-05 14:08:49 -08:00
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windows/security/information-protection/bitlocker/ts-bitlocker-recovery-issues.md
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@ -264,9 +264,16 @@ To resolve this issue, install the appropriate update on the affected device:
## Credential Guard/Device Guard on TPM 1.2: At every restart, BitLocker prompts for the recovery password and returns error 0xC0210000
You have a device that uses TPM 1.2 and runs Windows 10, version 1809. Also, the device uses [Virtualization-based Security](https://docs.microsoft.com/windows-hardware/design/device-experiences/oem-vbs) features such as [Device Guard and Credential Guard](https://docs.microsoft.com/windows-hardware/drivers/bringup/device-guard-and-credential-guard). Every time that you start the device, the device enters BitLocker Recovery mode and you see error code 0xc0210000.
You have a device that uses TPM 1.2 and runs Windows 10, version 1809. Also, the device uses [Virtualization-based Security](https://docs.microsoft.com/windows-hardware/design/device-experiences/oem-vbs) features such as [Device Guard and Credential Guard](https://docs.microsoft.com/windows-hardware/drivers/bringup/device-guard-and-credential-guard). Every time that you start the device, the device enters BitLocker Recovery mode and you see error code 0xc0210000, and a message that resembles the following.
![Recovery Your PC/Device needs to be repaired](./images/4496645_en_1.png)
> Recovery
>
> Your PC/Device needs to be repaired.
> A required file couldn't be accessed because your BitLocker key wasn't loaded correctly.
>
> Error code 0xc0210000
>
> You'll need to use recovery tools. If you don't have any installation media (like a disc or USB device), contact your PC administrator or PC/Device manufacturer.
### Cause