diff --git a/windows/threat-protection/windows-defender-antivirus/troubleshoot-windows-defender-antivirus.md b/windows/threat-protection/windows-defender-antivirus/troubleshoot-windows-defender-antivirus.md index 93dd05c241..997073d317 100644 --- a/windows/threat-protection/windows-defender-antivirus/troubleshoot-windows-defender-antivirus.md +++ b/windows/threat-protection/windows-defender-antivirus/troubleshoot-windows-defender-antivirus.md @@ -37,11 +37,11 @@ The tables list: Windows Defender AV records event IDs in the Windows event log. -You can directly view the event log, or if you have a third-party security information and event management (SIEM) tool, you can also consume [Windows Defender client event IDs](troubleshoot-windows-defender-antivirus.md#windows-defender-av-ids) to review specific events and errors from your endpoints. +You can directly view the event log, or if you have a third-party security information and event management (SIEM) tool, you can also consume the events to review specific events and errors from your endpoints. -The table in this section lists the main Windows Defender Antivirus client event IDs and, where possible, provides suggested solutions to fix or resolve the error. +The table in this section lists the main Windows Defender AV client event IDs and, where possible, provides suggested solutions to fix or resolve the error. -**To view a Windows Defender client event** +**View a Windows Defender AV client event** 1. Open **Event Viewer**. 2. In the console tree, expand **Applications and Services Logs**, then **Microsoft**, then **Windows**, then **Windows Defender**. @@ -325,7 +325,7 @@ Description of the error.
User action:
The Windows Defender client encountered an error, and the current scan has stopped. The scan might fail due to a client-side issue. This event record includes the scan ID, type of scan (antivirus, antispyware, antimalware), scan parameters, the user that started the scan, the error code, and a description of the error. +
The Windows Defender AV client encountered an error, and the current scan has stopped. The scan might fail due to a client-side issue. This event record includes the scan ID, type of scan (antivirus, antispyware, antimalware), scan parameters, the user that started the scan, the error code, and a description of the error.
To troubleshoot this event:
-
Windows Defender has taken action to protect this machine from malware or other potentially unwanted software. For more information please see the following:
+Windows Defender AV has taken action to protect this machine from malware or other potentially unwanted software. For more information please see the following:
-
Windows Defender has encountered an error when taking action on malware or other potentially unwanted software. For more information please see the following:
+Windows Defender AV has encountered an error when taking action on malware or other potentially unwanted software. For more information please see the following:
-
Windows Defender has restored an item from quarantine. For more information please see the following:
+Windows Defender AV has restored an item from quarantine. For more information please see the following:
-
Windows Defender has encountered an error trying to restore an item from quarantine. For more information please see the following:
+Windows Defender AV has encountered an error trying to restore an item from quarantine. For more information please see the following:
-
Windows Defender has deleted an item from quarantine. +
Windows Defender AV has deleted an item from quarantine. For more information please see the following:
-
Windows Defender has encountered an error trying to delete an item from quarantine. +
Windows Defender AV has encountered an error trying to delete an item from quarantine. For more information please see the following:
-
Windows Defender has removed history of malware and other potentially unwanted software.
+Windows Defender AV has removed history of malware and other potentially unwanted software.
-
Windows Defender has encountered an error trying to remove history of malware and other potentially unwanted software.
+Windows Defender AV has encountered an error trying to remove history of malware and other potentially unwanted software.
-
Windows Defender has detected a suspicious behavior. +
Windows Defender AV has detected a suspicious behavior. For more information please see the following:
-
Windows Defender has detected malware or other potentially unwanted software. +
Windows Defender AV has detected malware or other potentially unwanted software. For more information please see the following:
User action:
No action is required. Windows Defender can suspend and take routine action on this threat. If you want to remove the threat manually, in the Windows Defender interface, click Clean Computer.
+No action is required. Windows Defender AV can suspend and take routine action on this threat. If you want to remove the threat manually, in the Windows Defender AV interface, click Clean Computer.
-
Windows Defender has taken action to protect this machine from malware or other potentially unwanted software. +
Windows Defender AV has taken action to protect this machine from malware or other potentially unwanted software. For more information please see the following:
NOTE: -
Whenever Windows Defender, Microsoft Security Essentials, Malicious Software Removal Tool, or System Center Endpoint Protection detects a malware, it will restore the following system settings and services which the malware might have changed:
Whenever Windows Defender AV, Microsoft Security Essentials, Malicious Software Removal Tool, or System Center Endpoint Protection detects a malware, it will restore the following system settings and services which the malware might have changed:
User action:
No action is necessary. Windows Defender removed or quarantined a threat.
+No action is necessary. Windows Defender AV removed or quarantined a threat.
-
Windows Defender has encountered a non-critical error when taking action on malware or other potentially unwanted software. +
Windows Defender AV has encountered a non-critical error when taking action on malware or other potentially unwanted software. For more information please see the following:
User action:
No action is necessary. Windows Defender failed to complete a task related to the malware remediation. This is not a critical failure.
+No action is necessary. Windows Defender AV failed to complete a task related to the malware remediation. This is not a critical failure.
-
Windows Defender has encountered a critical error when taking action on malware or other potentially unwanted software. +
Windows Defender AV has encountered a critical error when taking action on malware or other potentially unwanted software. For more information please see the following:
User action:
The Windows Defender client encountered this error due to critical issues. The endpoint might not be protected. Review the error description then follow the relevant User action steps below.
+The Windows Defender AV client encountered this error due to critical issues. The endpoint might not be protected. Review the error description then follow the relevant User action steps below.
Action | @@ -1325,7 +1325,7 @@ Description of the error.
- Windows Defender has deduced the hashes for a threat resource. +Windows Defender AV has deduced the hashes for a threat resource. |
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- Windows Defender client is up and running in a healthy state. +Windows Defender AV client is up and running in a healthy state.
|
- Windows Defender client is up and running in a healthy state. +Windows Defender AV client is up and running in a healthy state.
User action: |
- No action is necessary. The Windows Defender Antivirus client is in a healthy state. This event is reported on an hourly basis. +No action is necessary. The Windows Defender AV Antivirus client is in a healthy state. This event is reported on an hourly basis. |
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- Windows Defender signature version has been updated. +Windows Defender AV signature version has been updated.
User action: |
- No action is necessary. The Windows Defender client is in a healthy state. This event is reported when signatures are successfully updated. +No action is necessary. The Windows Defender AV client is in a healthy state. This event is reported when signatures are successfully updated. |
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- Windows Defender has encountered an error trying to update signatures. +Windows Defender AV has encountered an error trying to update signatures.
This error occurs when there is a problem updating definitions. To troubleshoot this event:
|
- Windows Defender engine version has been updated. +Windows Defender AV engine version has been updated.
User action: |
- No action is necessary. The Windows Defender client is in a healthy state. This event is reported when the antimalware engine is successfully updated. +No action is necessary. The Windows Defender AV client is in a healthy state. This event is reported when the antimalware engine is successfully updated. |
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- Windows Defender has encountered an error trying to update the engine. +Windows Defender AV has encountered an error trying to update the engine.
User action: |
- The Windows Defender client update failed. This event occurs when the client fails to update itself. This event is usually due to an interruption in network connectivity during an update. +The Windows Defender AV client update failed. This event occurs when the client fails to update itself. This event is usually due to an interruption in network connectivity during an update. To troubleshoot this event: +
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@@ -1649,7 +1637,7 @@ Description of the error.
- Windows Defender has encountered an error trying to load signatures and will attempt reverting back to a known-good set of signatures. +Windows Defender AV has encountered an error trying to load signatures and will attempt reverting back to a known-good set of signatures.
User action: |
- The Windows Defender client attempted to download and install the latest definitions file and failed. This error can occur when the client encounters an error while trying to load the definitions, or if the file is corrupt. Windows Defender will attempt to revert back to a known-good set of definitions. +The Windows Defender AV client attempted to download and install the latest definitions file and failed. This error can occur when the client encounters an error while trying to load the definitions, or if the file is corrupt. Windows Defender AV will attempt to revert back to a known-good set of definitions. To troubleshoot this event:
|
- Windows Defender could not load antimalware engine because current platform version is not supported. Windows Defender will revert back to the last known-good engine and a platform update will be attempted. +Windows Defender AV could not load antimalware engine because current platform version is not supported. Windows Defender AV will revert back to the last known-good engine and a platform update will be attempted.
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- Windows Defender has encountered an error trying to update the platform. +Windows Defender AV has encountered an error trying to update the platform.
|
- Windows Defender will soon require a newer platform version to support future versions of the antimalware engine. Download the latest Windows Defender platform to maintain the best level of protection available. +Windows Defender AV will soon require a newer platform version to support future versions of the antimalware engine. Download the latest Windows Defender AV platform to maintain the best level of protection available.
|
- Windows Defender used Dynamic Signature Service to retrieve additional signatures to help protect your machine. +Windows Defender AV used Dynamic Signature Service to retrieve additional signatures to help protect your machine.
|
- Windows Defender used Dynamic Signature Service to discard obsolete signatures. +Windows Defender AV used Dynamic Signature Service to discard obsolete signatures.
User action: |
- No action is necessary. The Windows Defender client is in a healthy state. This event is reported when the Dynamic Signature Service successfully deletes out-of-date dynamic definitions. +No action is necessary. The Windows Defender AV client is in a healthy state. This event is reported when the Dynamic Signature Service successfully deletes out-of-date dynamic definitions. |
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- Windows Defender has encountered an error trying to use Dynamic Signature Service. +Windows Defender AV has encountered an error trying to use Dynamic Signature Service.
|
- Windows Defender discarded all Dynamic Signature Service signatures. +Windows Defender AV discarded all Dynamic Signature Service signatures.
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- Windows Defender downloaded a clean file. +Windows Defender AV downloaded a clean file.
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- Windows Defender has encountered an error trying to download a clean file. +Windows Defender AV has encountered an error trying to download a clean file.
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Check your Internet connectivity settings. -The Windows Defender client encountered an error when using the Dynamic Signature Service to download the latest definitions to a specific threat. This error is likely caused by a network connectivity issue. + The Windows Defender AV client encountered an error when using the Dynamic Signature Service to download the latest definitions to a specific threat. This error is likely caused by a network connectivity issue. |
- Windows Defender downloaded and configured Windows Defender Offline to run on the next reboot. +Windows Defender AV downloaded and configured Windows Defender Offline to run on the next reboot. |
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- Windows Defender has encountered an error trying to download and configure Windows Defender Offline. +Windows Defender AV has encountered an error trying to download and configure Windows Defender Offline.
Description: |
- The support for your operating system will expire shortly. Running Windows Defender on an out of support operating system is not an adequate solution to protect against threats. +The support for your operating system will expire shortly. Running Windows Defender AV on an out of support operating system is not an adequate solution to protect against threats. |
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- The support for your operating system has expired. Running Windows Defender on an out of support operating system is not an adequate solution to protect against threats. +The support for your operating system has expired. Running Windows Defender AV on an out of support operating system is not an adequate solution to protect against threats. |
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- The support for your operating system has expired. Windows Defender is no longer supported on your operating system, has stopped functioning, and is not protecting against malware threats. +The support for your operating system has expired. Windows Defender AV is no longer supported on your operating system, has stopped functioning, and is not protecting against malware threats. |
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- Windows Defender Real-Time Protection feature has encountered an error and failed. +Windows Defender AV real-time protection feature has encountered an error and failed.
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@@ -2280,7 +2268,7 @@ Description of the error.
You should restart the system then run a full scan because it's possible the system was not protected for some time. -The Windows Defender client's real-time protection feature encountered an error because one of the services failed to start. + The Windows Defender AV client's real-time protection feature encountered an error because one of the services failed to start. If it is followed by a 3007 event ID, the failure was temporary and the antimalware client recovered from the failure. @@ -2310,7 +2298,7 @@ Description of the error. |
- Windows Defender Real-time Protection has restarted a feature. It is recommended that you run a full system scan to detect any items that may have been missed while this agent was down. +Windows Defender AV real-time protection has restarted a feature. It is recommended that you run a full system scan to detect any items that may have been missed while this agent was down.
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@@ -2357,7 +2345,7 @@ Description of the error.
- Windows Defender Real-time Protection scanning for malware and other potentially unwanted software was enabled. +Windows Defender AV real-time protection scanning for malware and other potentially unwanted software was enabled. |
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- Windows Defender Real-time Protection scanning for malware and other potentially unwanted software was disabled. +Windows Defender AV real-time protection scanning for malware and other potentially unwanted software was disabled. |
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- Windows Defender Real-time Protection feature configuration has changed. +Windows Defender AV real-time protection feature configuration has changed.
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- Windows Defender Configuration has changed. If this is an unexpected event you should review the settings as this may be the result of malware. +Windows Defender AV configuration has changed. If this is an unexpected event you should review the settings as this may be the result of malware.
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@@ -2483,7 +2471,7 @@ New Windows Defender configuration value.
- Windows Defender engine has been terminated due to an unexpected error. +Windows Defender AV engine has been terminated due to an unexpected error.
User action: |
- The Windows Defender client engine stopped due to an unexpected error. +The Windows Defender AV client engine stopped due to an unexpected error. To troubleshoot this event:
Description: |
- Windows Defender scanning for malware and other potentially unwanted software has been enabled. +Windows Defender AV scanning for malware and other potentially unwanted software has been enabled. |
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- Windows Defender scanning for malware and other potentially unwanted software is disabled. +Windows Defender AV scanning for malware and other potentially unwanted software is disabled. |
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- Windows Defender scanning for viruses has been enabled. +Windows Defender AV scanning for viruses has been enabled. |
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- Windows Defender scanning for viruses is disabled. +Windows Defender AV scanning for viruses is disabled. |
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- Windows Defender has entered a grace period and will soon expire. After expiration, this program will disable protection against viruses, spyware, and other potentially unwanted software. +Windows Defender AV has entered a grace period and will soon expire. After expiration, this program will disable protection against viruses, spyware, and other potentially unwanted software.
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@@ -2690,7 +2678,7 @@ or Hang
- Windows Defender grace period has expired. Protection against viruses, spyware, and other potentially unwanted software is disabled. +Windows Defender AV grace period has expired. Protection against viruses, spyware, and other potentially unwanted software is disabled.
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