diff --git a/devices/surface-hub/surface-hub-2s-recover-reset.md b/devices/surface-hub/surface-hub-2s-recover-reset.md index 7493e10c3c..44912c169c 100644 --- a/devices/surface-hub/surface-hub-2s-recover-reset.md +++ b/devices/surface-hub/surface-hub-2s-recover-reset.md @@ -60,16 +60,6 @@ Using Surface Hub 2S, you can reinstall the device by using a recovery image. By When the first-time setup screen appears,remove the USB drive. -## Recover a locked Surface Hub - -At the end of a session, Surface Hub 2S may occasionally encounter an error during the cleanup of user and app data at the end of a session. If this occurs, the device automatically reboots and resumes the data cleanup. However, if this operation repeatedly fails, the device automatically locks to protect user data. - -**To unlock a Surface Hub 2S:**
-- Reset or recover the device from the Windows Recovery Environment. For more information, see [What is Windows RE?](https://technet.microsoft.com/library/cc765966.aspx) - -> [!NOTE] -> To enter recovery mode, unplug the power cord and plug it in again three times. - ## Contact Support If you have questions or need help, you can [create a support request](https://support.microsoft.com/supportforbusiness/productselection).